Hot Desking Error Logs - Mitel MiVoice Business Troubleshooting Manual

C 11
HAPTER

Hot Desking Error Logs

(Sheet 1 of 2)
Table 11.2:
Feature
Hot Desking
Error Log
INVALID
INVALID HOTDESK
EXT#
NOT ALLOWED
Possible Cause
Incorrect feature
access code
Indicates that the
user DN specified is
invalid
Device type does
not support hot
Desking
Device does not
have hot desking
enabled
On remote logout,
indicates that the
user has an active
call on the phone.
H D
OT ESKING
Corrective Action
Ensure the feature
access code is
correct. If the set is
on another ICP on a
cluster, ensure that
the correct access
codes for "Hot Desk
Login", "Hot Desk
Logout", and "Hot
Desk Remote
Logout" are
assigned on this ICP.
Check the user DN.
If the set is on
another ICP on a
cluster, ensure the
user DN has been
provisioned for the
cluster.
Refer to the Hot
Desking topics in the
System
Administration Tool
online help for a list
of the supported
sets.
Ensure the "Hot
Desk Login Accept"
field in the phone's
COS is set to "Yes"
The user's DN must
be idle (no ringing,
active, or held call)
before it can be
logged out.
E L
RROR OGS
U L
SING OGS
235