Mitel MiVoice Business Troubleshooting Manual page 211

C 10
HAPTER
If there is dial tone then there is a fault in the wiring.
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If there is no dial tone then it could be the D-type connector (Amphenol) cable or a fault with the ASU.
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Verify the integrity of the Amphenol by changing it out.
: If you change the Amphenol connector this will affect all users who are connected to
CAUTION
that ASU.
If the Response is Manbusy:
Find out why the circuit was busied out.
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Run the RTS <location id> command to return the circuit to service.
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If the Response is Locked Out:
Disconnect the wiring going towards the phone at the internal frame.
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Connect a known good telephone to the internal frame wiring that connects to the Analog Service unit
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or peripheral cabinet and verify if there is dial tone.
If there is dial tone, then there is a fault in the wiring. If there is no dial tone:
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For an analog phone it could be the D-type connector (Amphenol) cable or a fault with the ASU.
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Verify the integrity of the Amphenol by changing it out.
For a DNI phone, it could be the a fault with the DNI card.
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: If you change the Amphenol connector on an ASU it will affect all users who are
CAUTION
connected to that ASU.
No Dial Tone IP Phone
Log into the System Administration Tool and navigate to Maintenance Commands.
1.
Establish the Location of the analog set using the Locate Extension maintenance command. If Locate
2.
Extension command does not work verify the programming in the IP Set Assignment and Multiline Set
Key Assignment.
Run the State <extension> command. You will get one of the following responses: Idle, Busy,
3.
Manbusy, or Out of Service.
If the response is Idle
Reset the telephone.
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If the response is Busy:
Is the telephone engaged in a call?
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If it is wait for the call to finish and check again for dial tone.
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If the telephone is not on a call try resetting the handset.
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If the response is Manbusy
Find out why it is Manbusy.
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Return to Service using the RTS <location ID> command.
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If the response is Out of Service:
Check the phone has power (does it have a display).
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If the phone does not have power then connect to an appropriate power source.
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If the phone does have power then verify the link integrity LEDs.
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A green LED on the bottom of the phone indicates a proper connection.
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A flashing yellow LED indicates activity (data flow) on the network.
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