Mitel MiVoice Business Troubleshooting Manual page 158

C 7
HAPTER
Embedded Voice Mail (Continued) (Sheet 4 of 8)
Table 7.5:
Symptom
Unable to add or edit
mailboxes. Attempts result in
an error message, "A Voice
Mail Server Name for a local
mailbox must match System
Name."
Embedded Voice Mail
cannot transfer or page
externally (fails or rings only
once).
Embedded RAD does not
answer.
When voice mail is
forwarded to e-mail, the
e-mail indicates an incorrect
sent time.
Probable Cause
Voice mail server host name
doesn't match 3300 ICP
system name.
Supervised Transfer is
enabled, and the Transfer
Ringback Timeout is set to
default 17 sec.
If a incoming call is
blind-transferred to an
Embedded RAD, the
embedded RAD will
experience "ring no answer"
and/or "Do Not Disturb"
conditions.
The wrong time being shown
in e-maills forwarded from
voice mail usually indicates.
that the Time Zone is not set
correctly. The default value
is GMT - 4:00.
T E
OOLS AND MBEDDED
Corrective Action
The host name of the voice
mail server in the VM
Network Servers form must
match the entry in the Name
field in the Network
Elements form. To correct
the problem, change the
Name field in the Network
Elements form to match the
voice mail server name.
In the VM Options form,
disable the "Enable
Supervised Transfer".
However, the default
Transfer Ringback timeout is
17 sec now.
Ensure that the
1.
embedded RAD port is in
a RAD Hunt group.
Program the phase timer
2.
of RAD hunt group to be
1 second or higher.
Ensure that all calls are
3.
transferred to the RAD
Hunt group. Call should
not be made directly to
the RAD port.
4. Ensure RAD is config-
4.
ured properly in "Class of
Service Options"
form.Check ESM help to
ensure RAD Hunt group
is programmed success-
fully.
Also check ESM help to
configure RAD Hunt Group.
In the VM Network Servers
form of the System
Administration Tool, change
the Time Zone field to match
your time zone.
E V M
MBEDDED OICE AIL
A
PPLICATIONS
151