Mitel MiVoice Business Troubleshooting Manual page 108

C 5
HAPTER
Troubleshooting Features (Continued) (Sheet 6 of 7)
Table 5.2:
Feature Symptom
Conference Unable to
establish join a
conference.
Unable to
establish a
conference.
Cannot make
conference call
from single line
set.
Cannot create a
conference
between two
external PSTN
callers.
Conference Unable to split a
Split conference call.
Probable Cause
The maximum number
of callers in a single
conference (maximum
of 8) has been reached
Maximum number of
conferences that you
system can support has
been reached.
If COS option
Call-Waiting Swap is
enabled, user cannot
make conference call
from single line set.
This is because
Call-Waiting Swap
overrides the
conference feature.
Incorrect Calling Line
Identification (CLID) is
being sent to third
party.
Split cannot be
activated from a
telephone when:
the attendant is
•
involved in the
conference
a member of the
•
conference has a
party on Consulta-
tion Hold
Corrective Action
Refer to the Conference
feature in the System
Administration Tool online
help for the conference
limitations for your 3300 ICP
controller.
Disable Call-Waiting Swap in
the COS.
Enable "Replace External
CLID" in ISDN Protocol form
of trunk.
Ensure call conditions
support the Conference Split
feature.
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YSTEM EATURES
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