Mercedes-Benz C-Class Convertible 2021 Operator's Manual page 289

An overview of the data transmitted can be
found in the respective terms of use for
Mercedes me connect services. These can be
obtained in the Mercedes me Portal: https://
me.secure.mercedes-benz.com
Data processing
The data transmitted within the scope of the call
is deleted from the processing system after the
call is finished, in so far as this data is not being
used for other activated Mercedes me connect
services.
The incident-specific data is processed and
stored in the Mercedes-Benz Customer Center
and, if required to process the incident, forwar‐
ded to the service partner authorized by the
Mercedes-Benz Customer Center. Please take
note of the data protection information on the
Mercedes me Internet page https://
www.mercedes.me or in the recorded message
immediately after calling the Mercedes-Benz
Customer Center.
% The recorded message is not available in
every country.
Mercedes me connect
Information on Mercedes me connect
Mercedes me connect provides the following
services:
Accident and breakdown management (me
R
button)
Mercedes-Benz emergency call system (auto‐
R
matic emergency call and SOS button)
The Mercedes-Benz Customer Center and the
Mercedes-Benz emergency call center are availa‐
ble for you around the clock.
The me button and the SOS button can be found
on the vehicle's overhead control panel
( page 283).
/
You can also call the Mercedes-Benz Customer
Center using the multimedia system
( page 284).
/
Please note that Mercedes me connect is a
Mercedes-Benz service. In emergencies, first call
the national emergency services using the
standard national emergency service telephone
numbers. In emergencies, you can also use the
Multimedia system 287
Mercedes-Benz emergency call system
( page 288).
/
Observe the conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me Portal: https://
me.secure.mercedes-benz.com
Information on Mercedes me connect Acci‐
dent and Breakdown Management
The Accident and Breakdown Management can
include the following functions:
Supplement to the Mercedes-Benz emer‐
R
gency call system ( page 288)
/
If necessary, the contact person at the
Mercedes-Benz emergency call center for‐
wards the call to Mercedes me connect Acci‐
dent and Breakdown Management. Forward‐
ing the call is however not possible in all
countries.
Breakdown assistance by a technician on
R
location and/or the towing away of the vehi‐
cle to the nearest authorized Mercedes-Benz
Center
You may be charged for these services.