Mercedes-Benz C-Class Convertible 2021 Operator's Manual page 286

284 Multimedia system
1 me button for service or information calls
2 SOS button cover
3
SOS button
Making a Mercedes me call
Press button 1.
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Making an emergency call
To open the cover of SOS button 2, press it
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briefly.
Press and hold SOS button 3 for at least
#
one second.
If a Mercedes me call is active, an emergency
call can still be triggered. This has priority over
all other active calls.
Information about the Mercedes me call
using the me button
A call to the Mercedes-Benz Customer Center
has been initiated via the me button in the over‐
head control panel or the multimedia system.
Using the voice control system, you can select
one of the following services:
Accident and breakdown management
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( page 287)
/
Mercedes-Benz Customer Center for general
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information about the vehicle
You can find information on the following topics:
Activation of Mercedes me connect
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Operating the vehicle
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Nearest authorized Mercedes-Benz Center
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Other products and services from Mercedes-
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Benz
Data is transferred during the connection to the
Mercedes-Benz Customer Center (
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Calling the Mercedes-Benz Customer Center
using the multimedia system
Requirements:
You have access to a GSM network.
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The contract partner's GSM network cover‐
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age is available in the respective region.
The ignition is switched on so that vehicle
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data can be transferred automatically.
Multimedia system:
Phone ª Contacts
4 5
Call Mercedes me connect.
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The call is made.
After confirmation, the multimedia system
sends the required vehicle data. The data
transfer is shown in the media display.
page 286).