Mercedes-Benz C-Class Convertible 2021 Operator's Manual page 288

286 Multimedia system
employee deals with your appointment. The
information is then sent to your desired
service outlet.
This will contact you to confirm the appoint‐
ment and if necessary consult about the
details.
% If you select Later after the service message
appears, the message is hidden and reap‐
pears at a later time.
Transferred data during a Mercedes me call
If you initiate a service call using Mercedes me,
data is transferred to enable targeted advice and
an efficient service.
The following requirements must be fulfilled for
the transfer of the data:
The ignition is switched on.
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The required data transfer technology is sup‐
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ported by the mobile phone network pro‐
vider.
The quality of the mobile connection is suffi‐
R
cient.
Multi-stage transfer depends on the following
factors:
Reason for the initiation of the call
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The available mobile phone transmission
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technology.
The activated Mercedes me connect serv‐
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ices.
The service selected in the voice control sys‐
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tem.
Data transfer if Mercedes me connect serv‐
ices are not activated
If no Mercedes me connect services are activa‐
ted, the following data is transferred:
Vehicle identification number
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Time of the call
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Reason for the initiation of the call
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Confirmation of the data protection prompt
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Country indicator of the vehicle
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Set language for the multimedia system
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Telephone number of the communication
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platform installed in the vehicle
If a call is made for a service appointment via
the service reminder, the following data is also
transmitted:
Current mileage and maintenance data
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If a call is made after automatic accident or
breakdown detection using the multimedia sys‐
tem, the following data is also transmitted:
Current mileage and maintenance data
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Current vehicle location
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If Accident and Breakdown Management is
called via the voice control system and no
service has been activated, the following data
can also be called up from the vehicle by the
Mercedes-Benz Customer Center:
Current vehicle location
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Data transfer if Mercedes me connect serv‐
ices are activated
Only if the respective service is activated will
additional incident-specific data be transmitted
in the second stage to enable an optimal
service.