Mercedes-Benz C-Class Convertible 2021 Operator's Manual page 287

Then, you can select a service and be con‐
nected to a specialist at the Mercedes-Benz
Customer Center.
Calling the Mercedes-Benz Customer Center
after automatic accident or breakdown
detection
Requirements:
The vehicle has detected an accident or
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breakdown situation.
The vehicle is stationary.
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The hazard warning lights are switched on.
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% This function is not available in all countries.
In limited situations the vehicle can detect acci‐
dent or breakdown situations.
In the event an accident or breakdown is detec‐
ted, the emergency guide shows safety notes in
the multimedia system display.
After quitting the emergency guide display on
the multimedia system, a prompt appears asking
whether you wish to get support from the
Mercedes-Benz Customer Center.
Select Call.
#
After your agreement, or if the Mercedes
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me connect service "Accident and Break‐
down Management" is active, the vehicle
data is transferred automatically
( page 287).
/
A Mercedes-Benz Customer Center
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employee takes your call and organizes
the breakdown and accident assistance.
You may be charged for these services.
% Depending on the severity of the accident,
an automatic emergency call can be initi‐
ated. This has priority over all other active
calls.
% In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prompt can appear after a delay in the event
of a breakdown. If you are already in contact
with the Mercedes-Benz Customer Center or
have already received support, this prompt
can be ignored or declined.
% If you answer the prompt for support from
the Mercedes-Benz Customer Center with
Multimedia system 285
Later, the message will be hidden and
appear again later.
The prompt triggered by the Mercedes me
connect service "Telediagnostics", can either
be confirmed or declined. After being
declined, this will not be shown again.
Arranging a service appointment via a
Mercedes me call
If you have activated the maintenance manage‐
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Center. You will then receive individual recom‐
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to
the maintenance management service, the multi‐
media system reminds you after a certain
amount of time that a service is due. A prompt
appears asking if you would like to make an
appointment.
To arrange a service appointment: select
#
Call.
After your agreement the vehicle data is sent
and a Mercedes-Benz Customer Center