Mercedes-Benz C-Class Convertible 2021 Operator's Manual page 292

290 Multimedia system
A message with accident data is transmitted
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to the Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call center
can transmit the vehicle position data to one
of the emergency call centers.
Remain in the vehicle if the road and traffic
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conditions permit you to do so until a voice
connection is established with the emer‐
gency call center operator.
Based on the call, the operator decides
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whether it is necessary to call rescue teams
and/or the police to the accident site.
If no connection can be made to the emergency
services either, a corresponding message
appears in the media display.
Dial the local emergency number on your
#
mobile phone.
Ending an unintentional emergency call
On the multifunction steering wheel:
#
select ~. Depress the button for several
seconds.
Data transfer of the Mercedes-Benz emer‐
gency call system
In the event of an automatic or manual emer‐
gency call the following data is transmitted, for
example:
Vehicle's GPS position data
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GPS position data on the route (a few hun‐
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dred meters before the incident)
Direction of travel
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Vehicle identification number
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Vehicle drive type
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Number of people determined to be in the
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vehicle
Whether Mercedes me connect is available
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or not
Whether the emergency call was initiated
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manually or automatically
Time of the accident
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Language setting on the multimedia system
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Data transmitted is vehicle information. For any
questions about the collection, use and sharing
of the eCall system data, please contact MBU‐
SA's Customer Assistance Center at 800-FOR-
MERC.
For Canada, please contact MBC's Customer
Assistance Center at 1-800-387-0100.
Customer requests for covered information
should be submitted via the same channels.
For accident clarification purposes, the following
measures can be taken up to an hour after the
emergency call has been initiated:
The current vehicle position can be deter‐
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mined.
A voice connection to the vehicle occupants
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can be established