Mercedes-Benz C-Class Convertible 2021 Operator's Manual page 352

350 Breakdown assistance
4MATIC vehicles/vehicles with automatic
transmission
Make sure that the front and rear axles come
#
to rest on the same transportation vehicle.
* NOTE Damage to the drivetrain due to
incorrect positioning
Do not position the vehicle above the
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connection point of the transport vehi‐
cle.
Towing eye storage location
The towing eye is located in the storage space
under the trunk floor.
Installing the towing eye
Press the mark on cover 1 inwards and
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remove.
Screw in the towing eye clockwise as far as it
#
will go and tighten.
Make sure that cover 1 engages in the
#
bumper when you remove the towing eye.
* NOTE Damage to the vehicle due to
incorrect use of the towing eye
When a towing eye is used to recover a vehi‐
cle, the vehicle may be damaged in the proc‐
ess.
Only use the towing eye to tow away or
#
tow start the vehicle.
Tow starting the vehicle (emergency engine
start)
Vehicles with automatic transmission
* NOTE Damage to the automatic trans‐
mission due to tow starting
The automatic transmission may be damaged
in the process of tow starting vehicles with
automatic transmission.