Software Solutions; Cannot Find An Id Scribe; Printed Lines Look Connected; No Printed Letters - Thermo Scientific ID Scribe User Manual

Troubleshooting and Tips
Adjusting New Labware Files
Software
Solutions
Cannot find an ID
Printed Lines Look
Connected

No Printed Letters

Excel in Edit Mode

9-2 ID Scribe User Manual
2. Damage occurred to the carriage during transport which prevents
movement of the pen holder. Please report this problem to technical
service.
The X-axis motor is the motor which moves the carriage to the left and
right. If the X-axis motor is obstructed, you may either see the carriage
move to the left three times or move in an uneven fashion. If you notice
uneven movement, you may try applying some light oil to the large rod
in the rear of the unit. If the problem persists, please report this problem
to technical service.
The Y-axis motor is the motor which moves the carriage towards and
away from the user. If the Y-axis motor is obstructed, you may see the
carriage move in an uneven fashion. If you notice uneven movement,
you may try applying some light oil to the small rods. If the problem
persists, please report this problem to technical service.
This section presents some solutions for installing the USB Drivers or
the ID Scribe Software.
If you start up the ID Scribe software and you see the message "Cannot
find an ID Scribe", there are two possible problems: either the ID Scribe
has not reset properly, or the USB drivers were not installed correctly, or
Scribe
two instantiations of the ID Scribe software are running at the same
time.
If you notice that the printed text has too many extra lines connecting
each of the letters together, try increasing the touching height.
If you notice that the printed text has too few lines or no printing at all,
try decreasing the clearance height.
If you receive a message that Excel is in edit mode, first try pressing
either the "Enter" or "Esc" buttons in Excel on your keyboard. If that
does not work, try rebooting your computer.
Also, communication errors may arise for a variety of reasons including
sleep / wake states, multiple versions of Excel and other related IT
issues.
Rebooting the computer reboot almost always re-establishes the
connection between the ID Scribe software and Excel, but the following
procedure can be followed for manually re-establishing the connection
without rebooting.
1. Close all open Excel spreadsheets except the spreadsheet to be
printed.
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