Shoretel Connect Client Software; Web Access - ShoreTel 530 User Manual

1 ShoreTel IP Phone 530/560/560g

SHORETEL CONNECT CLIENT SOFTWARE

In addition to using the telephone interface of your 560/560g IP phone to access the ShoreTel
features, you can accomplish many of the same tasks with ShoreTel's Connect client software.
ShoreTel's Connect client software provides a visual, information-rich interface for managing and
controlling communications – both telephone calls and voice mail.
The user-friendly interface lets you access all of the features and functions of your ShoreTel IP phone
system, including unified messaging, point-and-click call management, customizable call-handling,
and visual voice mail from your Windows-based PC.
The software works in concert with your 560/560g IP phone to let you perform the following tasks:
dial by name or number

change the Availability state

open a SoftPhone session

keep a 1000-line call history of inbound, outbound, and missed calls

interact with voice messages from your PC

ShoreTel Connect client frees you from tasks like playing phone tag, looking up numbers, struggling to
set up conference calls, or interacting with voice mail messages. Integrated presence eliminates
phone tag by letting you know if a line is busy or if an employee has redirected calls to another
destination – all before dialing. And a visual display of up to 16 callers lets you switch from one caller to
another, transfer callers to another destination, or initiate a conference with a simple mouse click.
ShoreTel Connect client software comes in five flavors, each offering access to slightly different
capabilities and feature sets:
Personal

Advanced

Workgroup Agent

Workgroup Supervisor

Operator

For more information about the ShoreTel Connect client and what features are available to you, see
your system administrator.

WEB ACCESS

ShoreTel Web Access is a browser-based interface by which users can manage personal options and
settings from any web browser from anywhere in the world. Call handling details and notification
settings can be managed securely and easily from anywhere.
ShoreTel IP Phone 530/560/560g
SHORETEL CONNECT CLIENT SOFTWARE
User Guide 39