Shoretel Connect Client Software - ShoreTel 230 User Manual

1 ShoreTel IP Phone 230/230g
Press the Park soft key.

Dial the extension, press its custom key, or use the Directory to find the party.

Press the Park soft key again. To unpark the call, press Unpark, repeat step 2, and press Unpark

again.
Note
If you use the Park or Unpark feature often, you should have your system administrator configure a
custom key to provide one-button park operation. See
for more information.

SHORETEL CONNECT CLIENT SOFTWARE

In addition to using the telephone interface of your IP phone to access the ShoreTel features, you can
accomplish many of the same tasks with ShoreTel's Connect client software. ShoreTel's Connect client
software provides a visual, information-rich interface for managing and controlling communications –
both telephone calls and voice mail.
The user-friendly interface lets you access all of the features and functions of your ShoreTel IP phone
system, including unified messaging, point-and-click call management, customizable call-handling,
and visual voice mail from your Windows-based PC.
The software works in concert with your IP phone to let you perform the following tasks:
dial by name or number

change the Availability state

open a SoftPhone session

keep a 1000-line call history of inbound, outbound, and missed calls

interact with voice messages from your PC

ShoreTel Connect client frees you from fruitless tasks like playing phone tag, looking up numbers,
struggling to set up conference calls, or interacting with voice mail messages. Integrated presence
eliminates phone tag by letting you know if a line is busy or if an employee has redirected calls to
another destination – all before dialing. And a visual display of up to 16 callers lets you switch from one
caller to another, transfer callers to another destination, or initiate a conference with a simple mouse
click.
ShoreTel Connect client software comes in five flavors, each offering access to slightly different
capabilities and feature sets:
Personal

Advanced

Workgroup Agent

ShoreTel IP Phone 230/230g
SHORETEL CONNECT CLIENT SOFTWARE
Programming Your Custom Buttons on page 25
User Guide 37