Silent Monitor / Barge In; Silent Coach - ShoreTel 530 User Manual

1 ShoreTel IP Phone 530/560/560g
Outbound to an internal extension – the name and number of the user that initiated the BCA call

will be used, and if that user is a "private" user, then the caller-id is blank.
Outbound to an external number – the caller-id will be used in following order, based on

availability:



Outbound to an external emergency number (such as 911) – the emergency identification or a

CESID number of that user will be sent.
For more information about Bridged Call Appearances, see your system administrator. The system
administrator can configure your bridged call appearances to deliver Caller ID on inbound call, display
Caller ID on active calls, as well as turn on, turn off or delay the ringing on inbound calls.

Silent Monitor / Barge In

With the appropriate permissions (set by your system administrator for both your phone and the target
phone), you can listen to a call without being heard, or join/merge into a call as a fully conferenced
participant ("barge in").
To silently monitor a call, dial

To barge in on a call, dial

Note
If you use the Silent Monitor and Barge In features often, you should have your system administrator
configure a custom key to provide one-button operation. See
page 26 for more information.

Silent Coach

Silent Coach allows a user to intervene in another user's active call and communicate with that user. The initiator can speak to
the specified user and listen to all other call participants. The specified user is the only call participant that can hear the
initiator. A Telephony Class of Service assigns Silent Coach rights. Silent Coach can be initiated through various ShoreTel IP
Phones.
To perform a Silent Coach from a ShorePhone programmable button, press the Silent Coach button.
If the button specifies a Silent Coach recipient, the system immediately initiates a Silent Coach

session with that user. Disregard the remaining steps.
If the button does not specify a Silent Coach recipient, enter the recipient's name or number in the

Telephone User Interface.
To perform a Silent Coach from any system phone,
ShoreTel IP Phone 530/560/560g
Outbound caller-id configured for that BCA
DID number configured for that BCA
External identification or caller-id number of the user that initiated the BCA call
, then the extension on which the call is active.
, then the extension on which the call is active.
Programming Your Custom Buttons
Silent Monitor / Barge In
on
User Guide 33