Queue Analysis Considerations - Vivotek SC8131 User Manual

Queue Analysis Considerations

Design Purpose: Provides a count of people waiting in line and the duration of time
of their wait, or the time being serviced. The collected count data can be used by
managers to improve staff management, service, and store layout.
The statistics numbers generated by Queue Analysis are listed below:
Length: The number of people stand waiting in the Queue area.
Waiting duration: Service duration is counted once a person enters a service zone.
4 count numbers are available: The Length, Maximum, Minimum, and Average duration.
Note that the Max., Min., and Average counts are available only when there is 1 person
standing in the Service zone, and others are waiting in the Queue area.
Service zone
The Service zone should be placed at the position where a person receives services,
e.g., in front of a cashier. The Queue direction box should be placed at where the
possible waiting line takes place. The arrow marks should point to the service provider,
e.g., a clerk. The Queue direction box should cover the length of 1 to 3 persons waiting
in line.
The maximum length is 40.
For more information, see page 79 Queue Analysis.
Queue direction box
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