Vivotek SC8131 User Manual page 82

VIVOTEK
Note that if no one stands in the Service zone, the Length (People) count will not start even
when there are people standing in the Queue box area. This situation may indicate that
there is no service provider sitting behind the counter.
Service zone
The Queue detection results, Length, Maximum Waiting Duration, Minimum Waiting
Duration, Average Waiting Duration, and Current service Duration can also be used as the
event triggers. For example, you can receive a notification when the Length number is too
high.
82 - User's Manual
Queue direction box