Ready to Use ............................32 Accessing the Network Camera 33 Using Web Browsers ..........................33 Using RTSP Players ..........................36 Using 3GPP-compatible Mobile Devices ....................37 Using VIVOTEK Recording Software ....................38 Main Page 39 Client Settings 45 Configuration 50 System > General settings ........................51 System >...
As with all VIVOTEK true day/night cameras, the SD9365/9366-EHL features a removable IR- cut filter, maintaining clear images 24 hours a day. Audio detection is included by recognizing changes in ambient noise.
AC 24V & DC 24V Max. 96W (heater and fan on); Max. 45W (heater and fan off) High power PoE Max. 70W (heater and fan on); Max. 39W (heater and fan off), using VIVOTEK's AP-GIC-010A-095, AW-IHH-0100, AW-IHH-0200. WARNING: These devices(IR LED) emit highly concentrated infrared light, which view angle(range) is smoothly varied depending on operation mode.
Page 6
8. Make sure cameras are securely attached to the wall/ceiling/mounting kits. IMPORTANT: 1. Please contact VIVOTEK's certified dealers for power adapters. 2. Installation and maintenance service should only be performed by qualified technicians. 3. If powered by a power adapter, the adapter should be properly grounded.
Page 7
4. Maintenance and repair work must always be carried out by qualified technical personnel. 5. Disconnect power from the unit when performing a maintenance task. 6. Please contact VIVOTEK's certified dealers for power adapters. IMPORTANT: 1. The camera is only to be connected to PoE networks without routing to outside plants.
Page 8
Cross-Site Request Forgery (CSRF) protection in Configuration > Security > Miscellaneous. • For up-to-date documentation of URL commands, please go to VIVOTEK’s website, register an account with a business mail address and submit for authorization for SDK in Support > Downloads > SDK.
VIVOTEK Physical Description Outer View Lens Wiper IR LEDs Reset button Status LEDs MicroSD card slot User's Manual - 9...
Page 10
VIVOTEK Inner View Safety wire hook I/O combo connector LAN connector Alignment marks DI/DO Diagram Dry contact with external DC power source to supply a relay. Dry contact is the safest connection to protect devices. Switch Photo Coupler External DC power...
Page 11
VIVOTEK Wet contact with external DC power source to supply a relay. Switch DC 0V External DC power External AC power with Protected Earth Relay External Device 1. The DO+ pin provides 5V output voltage, and the max. load is 50mA.
Page 12
VIVOTEK Status LED Item LED status Description Steady Power on and system booting LED OFF Power off Steady & Green blinking every 1 sec. Network normal (heartbeat) Steady & Green LED OFF Network failed blinking every 0.15 sec. & Green...
VIVOTEK Hardware Installation 1. Jot down the camera's MAC address for later reference. 2. The camera weighs 6kg. Select a rigid mounting location to prevent vibration to the camera. Attach the alignment sticker to the wall. 3. Drill 4 pilot holes (9.5mm in diameter and 4cm deep) into the wall, and then hammer in threaded anchors.
Page 14
VIVOTEK 5. Connect power or I/O wires, and use foam tapes or seal foam to ensure the back-end connection is waterproof. 6. Route your I/O combo and Ethernet cables along the routing guide poles to form drip loops. LAN I/O combo...
Page 15
VIVOTEK 7. Secure the bracket to wall. The cable length hanging on the outside of the bracket should be 15cm. 15cm 8. Remove the cable gland from the LAN port. If I/O wires or 24V power are preferred, use the T20 L-wrench to remove the top cover on the I/O connectors.
Page 16
VIVOTEK 9. Install the safety wire bracket, and hook up the safety wire between the bracket and the cam- era. Also connect the ground wire to the safety wire bracket. 10. Install the components of the waterproof cable gland to the Ethernet and I/O combo cables.
Page 17
VIVOTEK 11. Connect the I/O wire headers to camera and then secure the top cover. 12. Connect the Ethernet cable (along with its cable gland) to the camera. NOTE: To disconnect a LAN cable, loosen the cable gland and pull the cable against the socket wall towards the side of the locking tab.
Page 18
Make sure all waterproof cable glands have been properly installed. Water leakage will cause irrepairable damage to the camera. 13. Connect the included ground wire. An example is shown below using VIVOTEK’s AT-CAB cabinet. Connect the ground wire to the copper screw hole on the cabinet door.
Page 19
VIVOTEK Connect all ground wires (including those from the surge protectors) to one position on the cabinet door, to the terminal block, and then to the external ground. External ground Ground AWG 8 User's Manual - 19...
Page 20
VIVOTEK 14. Install the camera to bracket by aligning the mark on bracket with the #1 marking on the cam- era. 15. Turn the camera clockwise. The camera should be locked in place. 20 - User's Manual...
Page 21
VIVOTEK 16. Secure the connection using the T25 L-wrench from the top. Pendant Mount The camera can also be mounted through a pendant mount combination as shown below. 3/4” The rest of the installation prcedure is the same as described above.
Page 22
VIVOTEK I/O Combo Cable Specifications The 24V DC socket dimensions are shown on the left. The DC socket should comply with a DC jack of the following parameters: Connector: Straight Round Barrel 5.5x2.1 DC straight round barrel Pin Size /DC Plug dimensions: 2.1 x 5.5 x 10 mm...
Page 23
VIVOTEK Mechanical Dimensions Shown below are the dimensions of the wall mount bracket and its mounting holes: You can find the installation instructions on VIVOTEK’s website for other options such as para- pet mount: http://www.vivotek.com/web/product/accessories.aspx User's Manual - 23...
VIVOTEK Network Deployment Setting up the Network Camera over the Internet There are several ways to set up the Network Camera over the Internet. The first way is to set up the Network Camera behind a router. The second way is to utilize a static...
Page 25
For more information with network configuration options (such as that of streaming ports), please refer to Configuration > Network Settings. VIVOTEK also provides the automatic port forwarding feature as an NAT traversal function with the precondition that your router must support the UPnP port forwarding feature.
Page 26
VIVOTEK Internet connection with static IP Choose this connection type if you are required to use a static IP for the Network Camera. Please refer to LAN on page 86 for details. Internet connection via PPPoE (Point-to-Point over Ethernet) Choose this connection type if you are connected to the Internet via a DSL Line. Please refer to PPPoE on page 87 for details.
Software Installation 20. Install the Shepherd utility, which helps you locate and configure your Network Camera in the local network. If your camera comes without the CD, go to VIVOTEK’s website, and locate the utility in the Downloads > Software page.
Page 28
VIVOTEK 20-3. The program will search for all VIVOTEK network devices on the same LAN. 20-4. After a brief search, the installer window will prompt. Click on the MAC and model name that matches the one printed on the product label. You can then double-click on the address to open a management session to the Network Camera.
Page 29
VIVOTEK Forceful Password Configuration 21. The first time you log in to the camera, the firmware will prompt for a password configuration for security concerns. 21-1. Since your camera is used for the first time, there is no password. Enter “root” as the user name, and nothting for the password.
Page 30
VIVOTEK Some, but not all special ASCII characters are supported: !, $, %, -, ., @, ^, _, and ~. You can use them in the password combination. 21-3. Another prompt will request for the password you just configured. Enter the password and then you can start configure your camera and see the live view.
Page 31
VIVOTEK Cybersecurity Once you open the web console, enter Configuration > Applications > Package management, and click on Trend Micro IoT Security. Turn on the protection to fend off cyber attacks. In here, you can let the camera automatically update the virus codes or manually update the virus codes.
VIVOTEK Ready to Use 1. A browser session with the Network Camera should prompt as shown below. 2. You should be able to see live video from your camera. You may also install the 32-channel recording software from the software CD in a deployment consisting of multiple cameras. For its installation details, please refer to its related documents.
3. Live video will display in your web browser. 4. If it is the first time installing the VIVOTEK network camera, an information bar will pop up as shown below. Follow the instructions to install the required plug-in on your computer.
Page 34
VIVOTEK Tips: 1. The onscreen Java control can malfunction under the following situations: A PC connects to different cameras that are using the same IP address (or the same camera running different firmware versions). Removing your browser cookies will solve this problem.
Page 35
VIVOTEK ► By default, the Network Camera is not password-protected. To prevent unauthorized access, it is highly recommended to set a password for the Network Camera. For more information about how to enable password protection, please refer to Security on page 106.
VIVOTEK Using RTSP Players To view the streaming media using RTSP players, you can use one of the following players that support RTSP streaming. VLC media player VLC media player 1. Launch the RTSP player. 2. Choose File > Open URL. A URL dialog box will pop up.
VIVOTEK Using 3GPP-compatible Mobile Devices To view the streaming media through 3GPP-compatible mobile devices, make sure the Network Camera can be accessed over the Internet. For more information on how to set up the Network Camera over the Internet, please refer to Setup the Network Camera over the Internet on page To utilize this feature, please check the following settings on your Network Camera: 1.
Network Camera to the Channel list. For detailed information about how to use the recording software, please refer to the user’s manual of the software or download it from http://www.vivotek.com. Tips: 1. If you encounter problems with displaying live view or the onscreen plug-in control, you may try to remove the plug-ins that might have been installed on your computer.
VIVOTEK Main Page This chapter explains the layout of the main page. It is composed of the following sections: VIVOTEK INC. Logo, Host Name, Camera Control Area, Configuration Area, and Live Video Window. VIVOTEK INC. Resize Buttons Logo Host Name...
Page 40
VIVOTEK VIVOTEK INC. Logo Click this logo to visit the VIVOTEK website. Host Name The host name can be customized to fit your needs. For more information, please refer to System on page 51. Camera Control Area Profile mode: 3 pre-configured streaming profiles are provided through here: Max. view, Recording view, Live view.
Page 41
VIVOTEK Please refer to PTZ > Auto tracking on page 128 and further for tracking configuration details. Pan /Tilt /Zoom /Focus speed: Adjust the speed of Pan/ Tilt/ Zoom/ Focus: Pan speed Tilt speed Zoom speed Focus speed Slower Faster Note that mouse screen control is also supported.
Page 42
VIVOTEK Resize Buttons Click the Auto button, the video cell will resize automatically to fit the monitor. Click 100% is to display the original homepage size. Click 50% is to resize the homepage to 50% of its original size. Click 25% is to resize the homepage to 25% of its original size.
Page 43
VIVOTEK Snapshot: Click this button to capture and save still images. The captured images will be displayed in a pop-up window. Right-click the image and choose Save Picture As to save it in JPEG (*.jpg) or BMP (*.bmp) format. Digital Zoom: Click and deselect the “Disable digital zoom” to enable the zoom operation. The navigation screen indicates the part of the image being magnified.
Page 44
VIVOTEK ■ The following window is displayed when the video mode is set to MJPEG: Video Title Time Video (HTTP-V) 2016/03/10 17:08:56 Title and Time Video 17:08:56 2016/03/10 Video Control Buttons Video Title: The video title can be configured. For more information, please refer to Media > Image on page 66.
VIVOTEK Client Settings This chapter explains how to select the stream transmission mode and saving options on the local computer. When completed with the settings on this page, click Save on the page bottom to enable the settings. H.265/H.264 Media Options Select to stream video or audio data or both.
Page 46
VIVOTEK Two way audio Half duplex: Audio is transmitted from one direction at a time, e.g., from a PC holding a web console with the camera. Full duplex: Audio is transmitted in both directions simultaneously. MP4 Saving Options Users can record live video as they are watching it by clicking the button - Start MP4 Recording - on the main page.
Page 47
VIVOTEK Joystick Settings Enable Joystick Connect to the USB plug of the joystick to a USB port on your management computer. Once a USB joystick is connected, the related joystick configuration will be available on the Client settings window. The joystick should work properly without installing any other driver or software.
Page 48
VIVOTEK Buttons Configuration In the Joystick Settings window, you can use the combinations of pull-down menus, Actions and Button number, to assign joystick buttons with different functions. The number of buttons may differ from the joystick you attached. Please follow the steps below to configure your joystick buttons: 1.
Page 49
VIVOTEK NOTE: • If you want to assign Preset actions to your joystick, the PTZ preset locations should be configured in advance. • If your joystick is not working properly, it may need to be calibrated. Click the Calibrate button to open the Game Controllers window located in Microsoft Windows control panel and follow the instructions for trouble shooting.
VIVOTEK Configuration Click Configuration on the main page to enter the camera setting pages. Note that only Administrators can access the configuration page. Please refer to page 106 Security > User Account for how to configure access rights for different users.
VIVOTEK System > General settings This section explains how to configure the basic settings for the Network Camera, such as the host name and system time. It is composed of the following two columns: System and System Time. System Host name: Enter a desired name for the Network Camera. The text will be displayed at the top of the main page.
Page 52
VIVOTEK System time Keep current date and time: Select this option to preserve the current date and time of the Network Camera. The Network Camera’s internal real-time clock maintains the date and time even when the power of the system is turned off.
Page 53
VIVOTEK Western Argentina Summer Time (WARST) is 3 hours behind the prime meridian all year. There is a dummy fall-back transition on December 31 at 25:00 daylight saving time (i.e., 24:00 standard time, equivalent to January 1 at 00:00 standard time), and a simultaneous spring- forward transition on January 1 at 00:00 standard time, so daylight saving time is in effect all year and the initial WART is a placeholder.
Theme Options (the second tab on this page). The settings will be displayed automatically in this Preview field. The following shows the homepage using the default settings: ■ Hide Powered by VIVOTEK: If you check this item, such wording will be removed from the homepage. Logo graph Here you can change the logo at the top of your homepage.
Theme Options (the second tab on this page). The settings will be displayed automatically in this Preview field. The following shows the homepage using the default settings: ■ Hide Powered by VIVOTEK: If you check this item, it will be removed from the homepage. Logo graph Here you can change the logo at the top of your homepage.
Page 56
VIVOTEK Theme Options Here you can change the color of your homepage layout. There are three types of preset patterns for you to choose from. The new layout will simultaneously appear in the Preview filed. Click Save to enable the settings.
Page 57
6. Click Save to enable the settings. Below are the options for system integrators or VARs. You can use the checkboxes to replace VIVOTEK’s company logo, the embedded website address or the slogan “Powered by VIVOTEK.“ When done, use the Save button to complete the configuration.
VIVOTEK System > Logs This section explains how to configure the Network Camera to send the system log to the remote server as backup. Log server settings Follow the steps below to set up the remote log: 1. Select Enable remote log.
Page 59
You can install the included VAST recording software, which provides an Event Management function group for delivering event messages via Emails, GSM short messages, onscreen event panel, or to trigger an alarm, etc. For more information, refer to the VAST User Manual. VIVOTEK Network Cameras Internet 3G Cell phone...
Page 60
VIVOTEK Access log Access log displays the access time and IP address of all viewers (including operators and administrators) in a chronological order. The access log is stored in the Network Camera’s buffer area and will be overwritten when reaching a certain limit.
VIVOTEK System > Parameters The View Parameters page lists the entire system’s parameters in an alphabetical order. If you need technical assistance, please provide the information listed on this page. User's Manual - 61...
Note: Do not power off the Network Camera during the upgrade! Follow the steps below to upgrade the firmware: 1. Download the latest firmware file from the VIVOTEK website. The file is in .pkg file format. 2. Click Browse… and specify the firmware file.
Page 63
VIVOTEK IMPORTANT: Through extensive use, temporary files may accumulate that disable a firmware upgrade. You can use the Clean up function in the Application > Package management window to solve this problem. General settings > Reboot This feature allows you to reboot the Network Camera, which takes about one minute to complete. When completed, the live video page will be displayed in your browser.
Page 64
VIVOTEK General settings > Restore This feature allows you to restore the Network Camera to factory default settings. Network: Select this option to retain the Network Type settings (please refer to Network Type on page 86). Daylight Saving Time: Select this option to retain the Daylight Saving Time settings (please refer to Import/Export files below on this page).
Page 65
VIVOTEK The following message is displayed when attempting to upload an incorrect file format. Export language file: Click to export language strings. VIVOTEK provides nine languages: English, Ρусский . Deutsch, Español, Français, Italiano, 日本語, Português, 簡体中文, 繁體中文, and Update custom language file: Click Browse… and specify your own custom language file to upload.
VIVOTEK Media > Image This section explains how to configure the image settings of the Network Camera. It is composed of the following four columns: General settings, Picture settings, Exposure, and Privacy mask. General settings Video title Show_timestamp and video title in videos_and_snapshots: Enter a name that will be displayed on the title bar of the live video as the picture shown below.
Page 67
VIVOTEK Day/Night Settings Turn on external IR illuminator in night mode Select this to turn on the external IR illuminator when the camera detects low light condition and enters the night mode. A Digital Output connection to external IR is needed.
Page 68
VIVOTEK Image settings On this page, you can tune the White balance and Image adjustment settings. Sensor Setting 1: For normal situations White balance: Adjust the value for the best color temperature. ■ Select one of the white balance modes: 1.
Page 69
VIVOTEK Enable 3D Noise reduction ■ Check to enable noise reduction in order to reduce noises and flickers in image. This applies to the onboard 3D Noise Reduction feature. Use the pull-down menu to adjust the reduction strength. Note that applying this function to the video channel will consume system computing power.
Page 70
VIVOTEK Measurement Window: This function allows users to set measurement window(s) for low light compensation. For example, where low-light objects are posed against an extremely bright background. You may want to exclude the bright sunlight shining through a building's corridor.
Page 71
VIVOTEK Exposure control: ■ Exposure level: You can manually set the Exposure level, which ranges from -2.0 to +2.0 (dark to bright). You can also select other values from the Exposure mode menus and select a preferred scenario or manually configure the associated settings. You may prefer a shorter shutter time to better capture moving objects, while a faster shutter reduces light and needs to be compensated by electrical brightness gains.
Page 72
VIVOTEK ■ Maximum gain control: Select a maximum value for the electronic gain from the slide bar. The gain value also has its effect on the sensitivity of the IR cut filter. When applying the gain control, IR cut filter setting will change accordingly.
Page 73
VIVOTEK Due to the imaging characteristics, some the related imaging functions will be disabled when the Exposure mode is changed. See the table below for details: Exposure mode default gain Auto Shutter priority BLC - hidden Defog - WDR Pro -...
Page 74
VIVOTEK Focus Focus here refers to the Remote Focus, is applicable to Network Cameras that are equipped with stepping motor lens. Focus window Chances are while moving the lens around the surveillance area, focusing can be slow when zooming in on a complex scene with no distinctive objects especially in the center of the field of view.
Page 75
VIVOTEK Privacy mask On this page, you can block out sensitive view areas to address privacy concerns. NOTE: 1. The navigation buttons here also support the continuous move. You can click and hold down the button to move across the screen until you release the button.
Page 76
VIVOTEK NOTE: • The camera supports "3D Privacy Mask." Privacy masks should stay at the same positions regardless of how the camera lens may move. • When the "Enabled privacy mask" checkbox is deselected, no privacy masks will appear on screen.
VIVOTEK Media > Video Mode The default resolution is 1080P FULL HD at 60fps, and if bandwidth or frame rate per second is of the concern, you can select a lower frame rate for the video to be streaming at 30fps.
Page 78
VIVOTEK Click the stream item to display the detailed information. . This Network Camera offers real-time H.265, H.264, and MJPEG compression standards (Multiple Codec) for real-time viewing. If the H.265 / H.264 mode is selected, the video is streamed via RTSP protocol.
Page 79
VIVOTEK ■ Frame size You can set up different video resolution for different viewing devices. For example, set a smaller frame size and lower bit rate for remote viewing on mobile phones and a larger video size and a higher bit rate for live viewing on web browsers.
Page 80
VIVOTEK Dynamic Intra Frame w/ static scenes Static scene P P P P P P P P P P P P P P P P P P P I Dynamic Intra Frame w/ activities in scenes P P P P P P P I...
Page 81
VIVOTEK non-interested ROI_0 ROI_0 As the result, the lower screen is constantly displayed in high details, while the upper half is transmitted using a lower-quality format. Although the upper half is transmitted using a lower quality format, you still have an awareness of what is happening on the whole screen.
Page 82
VIVOTEK - Quality priority: Use the slide bar to tune the quality contrast between the ROI and non- interested areas. The farther the slide bar button is to the right, the higher the image quality of the ROI areas. On the contrary, the farther the slide bar button to the left, the higher the image quality of the non-interested area.
Page 83
VIVOTEK JPEG If the mode is selected, the Network Camera sends consecutive JPEG images to the client, producing a moving effect similar to a filmstrip. Every single JPEG image transmitted guarantees the same image quality, which in turn comes at the expense of variable bandwidth usage. Because the media contents are a combination of JPEG images, no audio data is transmitted to the client.
VIVOTEK Media > Audio Audio Settings Mute: Select this option to disable audio transmission from the Network Camera to all clients. Note that if muted, no audio data will be transmitted even if audio transmission is enabled on the Client Settings page.
VIVOTEK Media profiles You can configure a different video stream for each of the 3 default profiles, Max. view, Recording, Live view, and App. The related video stream information will display, including stream number, resolution, codec used, frame rate, etc. The Multicast port number, and address for video, audio, and Metadata configuration will also be listed.
Use fixed IP address: Select this option to manually assign a static IP address to the Network Camera. 1. You can make use of VIVOTEK Installation Wizard 2 on the software CD to easily set up the Network Camera on LAN. Please refer to Software Installation on page 27 for details.
Page 87
VIVOTEK Primary DNS: The primary domain name server that translates host names into IP addresses. Secondary DNS: Secondary domain name server that backs up the Primary DNS. Primary WINS server: The primary WINS server that maintains the database of computer names and IP addresses.
Page 88
VIVOTEK NOTE: ► If the default ports are already used by other devices connected to the same router, the Network Camera will select other ports for the Network Camera. ► If UPnP is not supported by your router, you will see the following message: Error: Router does not support UPnP port forwarding.
Page 89
VIVOTEK 4. In the Networking Services dialog box, select Universal Plug and Play and click OK. 5. Click Next in the following window. 6. Click Finish. UPnP is enabled. ► How does UPnP work? UPnP networking technology provides automatic IP configuration and dynamic discovery of devices added to a network.
Page 90
VIVOTEK Enable IPv6 Select this option and click Save to enable IPv6 settings. Please note that this only works if your network environment and hardware equipment support IPv6. The ® browser should be Microsoft Internet Explorer 6.5, Mozilla Firefox 3.0 or above.
Page 91
VIVOTEK Please follow the steps below to link to an IPv6 address: 1. Open your web browser. 2. Enter the link-global or link-local IPv6 address in the address bar of your web browser. 3. The format should be: http://[2001:0c08:2500:0002:0202:d1ff:fe04:65f4]/ IPv6 address 4.
VIVOTEK Network > Streaming protocols NOTE: The metadata information can only be transmitted through the HTTP main port. Metadata is not available through the secondary HTTP port. HTTP streaming To utilize HTTP authentication, make sure that your have set a password for the Network Camera first;...
Page 94
VIVOTEK URL command -- http://<ip address>:<http port>/<access name for stream 1, 2, 3> For example, when the Access name for stream 2 is set to video1s2.mjpg: 1. Launch Mozilla Firefox or Netscape. 2. Type the above URL command in the address bar. Press Enter.
Page 95
VIVOTEK Authentication: Depending on your network security requirements, the Network Camera provides three types of security settings for streaming via RTSP protocol: disable, basic, and digest. basic authentication is selected, the password is sent in plain text format, but there can be potential risks of it being intercepted.
Page 96
VIVOTEK RTSP port /RTP port for video, audio/ RTCP port for video, audio ■ RTSP (Real-Time Streaming Protocol) controls the delivery of streaming media. By default, the port number is set to 554. ■ The RTP (Real-time Transport Protocol) is used to deliver video and audio data to the clients. By default, the RTP port for video is set to 5556 and the RTP port for audio is set to 5558.
Page 97
Unrestricted in scope IMPORTANT: The Multicast metadata port is utilized by VIVOTEK VADP modules to transfer video analytics results, PTZ stream, textual data, and event messages between the camera and the client side running and observing the video analysis. If your client side computer is located outside the local network, you may need to open the associated TCP port on routers and firewall.
IP address, to have a fixed host and domain name. Express link Express Link is a free service provided by VIVOTEK server, which allows users to register a domain name for a network device. One URL can only be mapped to one MAC address. This service will examine if the host name is valid and automatically open a port on your router.
Page 99
DDNS: Dynamic domain name service Enable DDNS: Select this option to enable the DDNS setting. Provider: Select a DDNS provider from the provider drop-down list. VIVOTEK offers Safe100.net, a free dynamic domain name service, to VIVOTEK customers. It is recommended that you register Safe100.net to access VIVOTEK’s Network Cameras from the Internet.
Page 100
4. Select Enable DDNS and click Save to enable the setting. ■ CustomSafe100 VIVOTEK offers documents to establish a CustomSafe100 DDNS server for distributors and system integrators. You can use CustomSafe100 to register a dynamic domain name if your distributor or system integrators offer such services.
Page 101
VIVOTEK Network > QoS (Quality of Service) Quality of Service refers to a resource reservation control mechanism, which guarantees a certain quality to different services on the network. Quality of service guarantees are important if the network capacity is insufficient, especially for real-time streaming multimedia applications. Quality can be defined as, for instance, a maintained level of bit rate, low latency, no packet dropping, etc.
Page 102
VIVOTEK QoS/DSCP (the DiffServ model) DSCP-ECN defines QoS at Layer 3 (Network Layer). The Differentiated Services (DiffServ) model is based on packet marking and router queuing disciplines. The marking is done by adding a field to the IP header, called the DSCP (Differentiated Services Codepoint). This is a 6-bit field that provides 64 different class IDs.
VIVOTEK Network > SNMP (Simple Network Management Protocol) This section explains how to use the SNMP on the network camera. The Simple Network Management Protocol is an application layer protocol that facilitates the exchange of management information between network devices. It helps network administrators to remotely manage network devices and find, solve network problems with ease.
FTP function. You can disable the FTP server function when it is not in use. FTP port: The FTP server allows the user to save recorded video clips. You can utilize VIVOTEK's Shepherd utility to upgrade the firmware via FTP server. By default, the FTP port is set to 21. It can also be assigned to another port number between 1025 and 65535.
VIVOTEK Bonjour To access the camera from a Mac computer, go to Safari, click on Bonjour and select the camera from a drop-down list. You can go to Safari > Preferences to enter your user name and password, and provide the root password the first time you access the camera.
VIVOTEK Security > User accounts This section explains how to enable password protection and create multiple accounts. Account management The administrator account name is “root”, which is permanent and can not be deleted. If you want to add more accounts in the Account management window, please apply the password for the “root” account first.
Page 107
VIVOTEK Privilege management Digital Output & PTZ control: You can modify the management privilege as operators or viewers. Select or de-select the checkboxes, and then click Save to enable the settings. If you give Viewers the privilege, Operators will also have the ability to control the Network Camera through the main page.
VIVOTEK Security > HTTPS (Hypertext Transfer Protocol over SSL/TLS) This section explains how to enable authentication and encrypted communication over SSL (Secure Socket Layer). It helps protect streaming data transmission over the Internet on higher security level. Create and Install Certificate Method Before using HTTPS for communication with the Network Camera, a Certificate must be created first.
Page 109
VIVOTEK 5. Click Save to preserve your configuration, and your current session with the camera will change to the encrypted connection. 6. If your web session does not automatically change to an encrypted HTTPS session, click Home to re- turn to the main page. Change the URL address from “http://” to “https://“ in the address bar and press Enter on your keyboard.
Page 110
VIVOTEK Create certificate request and install 1. Select the option from the Method pull-down menu. 2. Click Create certificate to proceed. 3. The following information will show up in a pop-up window after clicking Create. Then click Save to generate the certificate request.
Page 111
VIVOTEK 5. Look for a trusted certificate authority, such as Symantec’s VeriSign Authentication Services, that issues digital certificates. Sign in and purchase the SSL certification service. Copy the certificate request from your request prompt and paste it in the CA’s signing request window. Proceed with the rest of the process as CA’s instructions on their webpage.
Page 112
VIVOTEK 7. Open a new edit, paste the certificate contents, and press ENTER at the end of the contents to add an empty line. 8. Convert file format from DOS to UNIX. Open File menu > Conversions > DOS to Unix.
Page 113
VIVOTEK 9. Save the edit using the “.crt” extension, using a file name like “CAcert.crt.” 10. Return to the original firmware session, use the Browse button to locate the crt certificate file, and click Upload to enable the certification. User's Manual - 113...
Page 114
VIVOTEK Note that a 11. When the certifice file is successfully loaded, its status will be stated as Active. certificate must have been created and installed before you can click on the “Save" button for the configuration to take effect.
VIVOTEK Security > Access List This section explains how to control access permission by verifying the client PC’s IP address. General Settings Maximum number of concurrent streaming connection(s) limited to: Simultaneous live viewing for 1~10 clients (including all streams). The default value is 10. If you modify the value and click Save, all current connections will be disconnected and automatically attempt to re-link (IE Explorer or VLC Player).
Page 116
VIVOTEK ■ Disconnect: If you want to break off the current connections, please select them and click this button. Please note that those checked connections will only be disconnected temporarily and they will automatically retry a connection (IE Explorer or VLC Player).
Page 117
VIVOTEK Network: This rule allows the user to assign a network address and corresponding subnet mask to the Allow/Deny List. The routing prefix is written in CIDR (Classless Inter-Domain Routing) notation. For example: accesses from IP address 192.168.2.x will be bolcked.
Page 118
Authentication server (usually a RADIUS server): Checks the client certificate and decides whether to accept the end user’s access request. ■ VIVOTEK Network Cameras support two types of EAP methods to perform authentication: EAP-PEAP and EAP-TLS. Please follow the steps below to enable 802.1x settings: 1.
Page 119
VIVOTEK 3. When all settings are complete, move the Network Camera to the protected LAN by connecting it to an 802.1x enabled switch. The devices will then start the authentication automatically. NOTE: ► Below is the authentication process for 802.1x: 1.
Page 120
VIVOTEK Security > Miscellaneous The embedded TrendMicro utitlity provides the protection against Cross-Site Request Forgery. Cross-site request forgery is also known as one-click attack or session riding and is abbreviated as CSRF. CSRF is a type of malicious exploit of a website, in this case, the camera.
You can also restore the home posiotion to the factory default, which is approximately 45 degree looking down with the lens lined up with the VIVOTEK logo. Patrol list This column displays the configured patrols.
Page 122
VIVOTEK Recorded Patrol The recorded patrol allows you to record the process moving along interested points (positions) in your surveillance area while the camera memorizes every Pan/Tilt/Zoom/Focus commands you gave in the process. You can then save the process as a recorded patrol. Due to the limitation on system memory, you can configure 4 recorded patrols, each with a length of 2 minutes.
Page 123
VIVOTEK To create a recorded patrol, 1. Enter a name for the patrol. 2. Use mouse clicks or the PTZ panel to select a field of view as your start point. 3. Select the Pan/Tilt/Zoom/Focus speed, and the PTZ control mode.
Page 124
VIVOTEK Preset Patrol NOTE: The navigation buttons here also support the continuous move. You can click and hold down the button to move across the screen until you release the button. Preset positions and patrol settings In the PTZ settings page, you can configure preset positions for the camera to travel through. A total of 256 preset positions can be configured.
Page 125
VIVOTEK Misc. settings: Use the checkboxes and the pull-down menus for the camera to automatically resume the previous action or return to the home position after the camera has stayed idle for a period of time. PTZ control panel operation mode: This determines how your mouse and PTZ control panel works on a live view window.
Page 126
VIVOTEK Focus mode: This determines how focus takes place when camera lens is ordered to aim at different areas or preset points, or zoom in or out on a scene. Auto: Firmware automatically adapts to different environments regarding the distances of objects in scene, and generates the best focus results.
Page 127
VIVOTEK Positions on the Home page The Preset positions will also be displayed on the home page. Select one from the Go to drop-down list, and the Network Camera will move to the selected position. button: Click this button to start the 360° horizontal auto pan.
Page 128
VIVOTEK Auto tracking In this window, you can modify the minimum object size as the triggering factor while performing the Auto Tracking function. You can move the camera view to an area of your interest, estimate, and define the possible size of objects. For example, you can designate the object size such as that of a human trespasser.
Page 129
VIVOTEK Auto tracking is configured by designating the minimum object size. Moving objects that enter the current region of view will trigger the tracking action. Auto tracking, if applied, is designed to track an intruder in a place where human traffic is not heavy, such as a warehouse or a load area.
VIVOTEK Event > Event settings This section explains how to configure the Network Camera to responds to particular situations (event). A typical application is that when a motion is detected, the Network Camera sends buffered images to an FTP server or e-mail address as notifications. Click on Help, there is an illustration shown in the pop-up window explaining that an event can be triggered by many sources, such as motion detection or external digital input devices.
Page 131
VIVOTEK ■ Event name: Enter a name for the event setting. ■ Enable this event: Select this option to enable the event setting. ■ Priority: Select the relative importance of this event (High, Normal, or Low). Events with a higher priority setting will be executed first.
Page 132
VIVOTEK ■ Audio detection A preset threshold can be configured with an external microphone as the trigger to system event. The triggering condition can be an input exceeding or falling below a threshold. Audio detection can take place as a complement to motion detection or as a method to detect activities not covered by the camera's view.
Page 133
VIVOTEK 3. Action Define the actions to be performed by the Network Camera when a trigger is activated. ■ Trigger digital output for seconds Select this option to turn on the external digital output device when a trigger is activated. Specify the length of the trigger interval in the text box.
Page 134
VIVOTEK NOTE: If you configured a motion detection window as a trigger, the motion detection may become invalid when the camera’s field of view moved away from the detection window. You can let camera return to the motion detection position to detect the coming event by re-configuring your Home position in PTZ >...
Page 135
VIVOTEK Add server Click Add server to unfold the server setting window. You can specify where the notification messages are sent to when a trigger is activated. A total of 5 server settings can be configured. There are four choices of server types available: Email, FTP, HTTP, and Network storage. Select the item to display the detailed configuration options.
Page 136
VIVOTEK To verify if the email settings are correctly configured, click Test. The result will be shown in a pop-up window. If successful, you will also receive an email indicating the result. Click Save server to enable the settings, then click Close to exit the Add server page.
Page 137
VIVOTEK ■ Passive mode Most firewalls do not accept new connections initiated from external requests. If the FTP server supports passive mode, select this option to enable passive mode FTP and allow data transmission to pass through the firewall. To verify if the FTP settings are correctly configured, click Test. The result will be shown in a pop-up window as shown below.
Page 138
VIVOTEK Network storage: Select to send the media files to a network storage location when a trigger is activated. Please refer to NAS server on page 156 for details. Click Save server to enable the settings, then click Close to exit the Add server page.
Page 139
VIVOTEK Add media Add media Click to open the media setting window. You can specify the type of media that will be sent and preserved when a trigger is activated. A total of 5 media settings can be configured. There are three choices of media types available: Snapshot, Video Clip, and System log.
Page 140
VIVOTEK ■ Add date and time suffix to the file name Select this option to add a date/time suffix to the file name. For example: Snapshot_20160320_100341 File name prefix Date and time suffix The format is: YYYYMMDD_HHMMSS Click Save media to enable the settings, then click Close to exit the Add media page.
Page 141
VIVOTEK ■ Maximum duration Specify the maximum recording duration in seconds. Up to 20 seconds can be set. For example, if pre-event recording is set to 5 seconds and the maximum duration is set to 10 seconds, the Network Camera continues to record for another 4 seconds after a trigger is activated.
Page 142
VIVOTEK ■ View: Click this button to open a file list window. This function only apllies when an SD card and networked storage are available. If you click View button of SD card, a Local storage page will pop up for you to manage recorded files on SD card.
Page 143
VIVOTEK Here is an example of the Event setting: When completed the settings with steps 1~3 to arrange Schedule, Trigger, and Action of an event, click Save event to enable the settings and click Close to exit the page. The following is an example of the Event setting page:...
Page 144
VIVOTEK When the Event Status is ON, once an event is triggered by motion detection, the Network Camera will automatically send snapshots via e-mail. If you want to stop the event trigger, you can click to turn it to status or click Delete to remove a previously-configured event setting.
VIVOTEK Applications > Motion detection This section explains how to configure the Network Camera to enable motion detection. A total of 5 motion detection windows can be configured. Motion Detection Setting 2: For special situations Motion Detection Setting 1: For normal situations Follow the steps below to enable motion detection: 1.
Page 146
VIVOTEK Photos or videos can be captured instantly and configured to be sent to a remote server (via an Email or FTP server). For more information on how to configure an event setting, please refer to Event settings on page 130.
Page 147
VIVOTEK This motion detection window will also be displayed on the Event Settings page. You can go to Event > Event settings > Trigger to select it as a trigger source. Please refer to page 131 for detailed informatio. NOTE: ►...
VIVOTEK Applications > DI and DO Digital input: Select High or Low to define normal status for the digital input. Connect a digital input from a sensor device to the camera, the Network Camera will report the current signal status. You may then configure the Normal status (non-trigger status) as High or Low.
VIVOTEK Applications > Audio detection Audio detection, along with video motion detection, is applicable in the following scenarios: 1. Detection of activities not covered by camera view, e.g., a loud input by gun shots or breaking a door/ window. 2. A usually noisy environment, such as a factory, suddenly becomes quiet due to a breakdown of machines.
Page 150
VIVOTEK You can use the Profile window to configure a different Audio detection setting. For example, a place can be noisy in the day time and become very quiet in the night. 1. Click on the Enable this profile checkbox. Once the Audio detection window is opened, the current sound input will be interactively indicated by a fluctuating yellow wave diagram.
VADP requirements. Please contact technical support or the vendor of your 3rd-party module for the parameters contained within. • Users can also run VIVOTEK's VADP packages as a means to access updated functionality instead of replacing the entire firmware. •...
Page 152
VIVOTEK To start a module, select the checkcircle in front, and click the Start button. If you should need to remove a module, select the checkcircle in front and then click the Stop button. By then the module status will become OFF, and the X button will appear at the end of the row.
Page 153
VIVOTEK On the License page, register and activate the license for using VIVOTEK's VADP modules. You should acquire the license key elsewhere, and manually upload to the network camera. Follow the onscreen instruction on VIVOTEK's website for the registration procedure.
VIVOTEK Recording > Recording settings This section explains how to configure the recording settings for the Network Camera. Recording Settings Insert your SD card and click here to test NOTE: ► Please remember to format your SD card when using it for the first time. Please refer to page 159 for detailed information.
Page 155
VIVOTEK If you enable adaptive recording and enable time-shift cache stream on Camera A, only when an event is triggered on Camera A will the server record video streams in the full frame rate; otherwise, it will only request the I frame data during normal monitoring, thus effectively save lots of bandwidth and storage.
Page 156
VIVOTEK 2. Destination You can select the SD card or network attached storage (NAS) for recording video files. NAS server Click Add NAS server to open the server setting window and follow the steps below to set up: 1. Fill in the information for your server.
Page 157
VIVOTEK If successful, you will receive a test.txt file on the network storage server. 3. Enter a server name. 4. Click Save to complete the settings and click Close to exit the page. ■ Capacity: You can select either the entire storage space available or specify a reserved space. The recording size limit must be larger than the reserved space for cyclic recording.
Page 158
VIVOTEK this page. When the system begins recording, it will send the recorded files to a networked storage or SD card. The new recording name will appear on the recording page as shown below. To remove a recording setting from the list, select it and click Delete.
VIVOTEK Storage NOTE: • It is recommended to turn OFF the recording activity before you remove an SD card from the camera. • The lifespan of an SD card is limited. Regular replacement of the SD card can be necessary.
VIVOTEK SD card control ■ Enable cyclic storage: Check this item if you want to enable cyclic recording. When the maximum capacity is reached, the oldest file will be overwritten by the latest one. ■ Enable automatic disk cleanup: Check this item and enter the number of days you wish to retain a file.
Page 161
VIVOTEK 2. Click Test to check the setting. The result will be shown in the pop-up window. If successful, you will receive a test.txt file on the networked storage server. 3. Click Mount to complete the settings. NAS management ■ Minimum reserved storage space: The reserved space can be used as a safe buffer especially when the cyclic recording function is enabled, during the transaction stage when a storage space is full and the incoming streaming data is about to overwrite the previously saved videos.
VIVOTEK Storage > Content management This section explains how to manage the content of recorded videos on the Network Camera. Here you can search and view the records and view the searched results. Searching and Viewing the Records This column allows the user to set up search criteria for recorded data. If you do not select any criteria and click Search button, all recorded data will be listed in the Search Results column.
Page 163
VIVOTEK Search Results The following is an example of search results. There are four columns: Trigger time, Media type, Trigger type, and Locked. Click to sort the search results in either direction. Numbers of entries displayed on one page Click to open a live view ■...
Page 164
VIVOTEK ■ Lock/Unlock: Select the checkbox in front of a desired search result, then click this button. The selected items will become Locked, which will not be deleted during cyclic recording. You can click again to unlock the selections. For example:...
VIVOTEK Appendix URL Commands for the Network Camera 1. Overview For some customers who already have their own web site or web control application, the Network Camera/Video Server can be easily integrated through URL syntax. This section specifies the external HTTP-based application programming interface.
Page 166
VIVOTEK URL C OMMAND IST FOR Version 3.2d 2020/09/01 www.vivotek.com 166 - User's Manual...
Page 167
VIVOTEK may make changes to specifications and product descriptions at any time, without notice. The following is trademarks of VIVOTEK INC., and may be used to identify VIVOTEK products only: VIVOTEK. Other product and company names contained herein may be trademarks of their respective owners.
Page 292
<boolean> 0 => Custom logo 1 => Default logo logo_link string[128] Hyperlink of the logo http://www.vivot ek.com logo_powerbyvvtk_hidd <boolean> 0 => display the power by vivotek logo 1 => hide the power by vivotek logo User's Manual - 292...
VIVOTEK Technical Specifications SD9365-EHL Speed Dome Network Camera Technical Specifications Model SD9365-EHL 128x digital zoom (4x on IE plug-in, 32x Pan/Tilt/Zoom built-in) Functionalities Auto pan mode System Information Auto patrol mode Multimedia SoC (System-on-Chip) IR Illuminators 150 m Flash 128MB...
VIVOTEK Technology License Notice Notices from HEVC Advance: THIS PRODUCT IS SOLD WITH A LIMITED LICENSE AND IS AUTHORIZED TO BE USED ONLY IN CONNECTION WITH HEVC CONTENT THAT MEETS EACH OF THE THREE FOLLOWING QUALIFICATIONS: (1) HEVC CONTENT ONLY FOR PERSONAL USE; (2) HEVC CONTENT THAT IS NOT OFFERED FOR SALE;...
取扱説明書に従って正しい取り扱いをして下さい Liability VIVOTEK Inc. cannot be held responsible for any technical or typographical errors and reserves the right to make changes to the product and manuals without prior notice. VIVOTEK Inc. makes no warranty of any kind with regard to the material contained within this document, including, but not limited to, the implied warranties of merchantability and fitness for any particular purpose.
Need help?
Do you have a question about the SD9366-EH-v2 and is the answer not in the manual?
Questions and answers