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13. Troubleshooting, Repairs, Warranty
If you have flat tires, contact your dealer. The tire structure of E-Move is same to the bicy-
cle tires. Generally bicycle shops can repair the flat tires.
13.1. Before Requesting Repairs
Check the troubleshooting table below.
When Operating the Wheelchair
Problem
The wheelchair
does not start
moving, or stops
while traveling.
Unable to
operate
Shortage of
power
13
Short travel
range, Insufficient
speed
Sluggish manual
travel
Abnormal
vibration or noise
90
Warning lamp
Buzzer
Beeps
(Pi —)
Beeps
Blinking 5 times
(Pi —)
Beeps
Blinking 3 times
(Pi —)
Beeps
Blinking
(Pi —)
continuously
Beeps
Blinking
(Pi —)
continuously
Check Point
Has the battery run down?
Do you use a lithium ion battery, and are
you operating the wheelchair in an external
air temperature below freezing point, or in
the scorching heat of summer? Additionally,
was the wheelchair stored in a place where
the external air temperature dropped below
freezing point, or where the temperature
become hot, such as inside a car?
Has the motor overheated as a result of
abusive riding?
Make sure the wheels are not rotating.
Has the power been turned off automatically
by the auto power off mode?
Is the battery properly inserted?
Are the brakes engaged on the wheelchair? Release the brakes.
Has the battery deteriorated?
Is there a large load being applied while on
a steep slope?
Is there a large load being applied, causing
the motor to overheat?
Is the ambient temperature low?
Is the battery fully charged?
Is the ambient temperature low?
Is the wheelchair carrying heavy loads or
driving uphill?
Is the assist power parameter set to a low
setting?
Is the air pressure of the tires too low?
Are the brakes engaged on the wheelchair? Release the brakes.
Is the area where the axle is mounted
loose?
Is there noise coming from the drive unit?
Is the wheelchair frame or front casters
wobbling?
What To Do
Charge the battery.
Use or store the wheelchair in an environ-
ment with appropriate external air tempera-
ture.
Turn off the power. Wait a while before re-
suming the ride.
Turn off the power. Turn on the power
again.
Turn off the power, and then turn it back on.
Insert the battery properly.
Replace with a new battery. For a nickel
metal hydride battery, try refresh charging.
It will stop beeping once the load is re-
duced.
Lighten the load so that the motor will not
overheat.
Use the wheelchair in an environment with
appropriate outside temperature.
Replace with a new battery. For a nick-
el metal hydride batter, perform refresh
charging.
Use the wheelchair in an environment with
appropriate outside temperature.
Heavy loads tend to shorten the travel
range.
Contact the dealer to adjust the setting.
Inflate the tires.
Tighten it or contact the dealer.
Contact the dealer.
Contact the dealer.
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