Not Getting Alarm/Alerts - Dexcom G6 Pro User Manual

Not Getting Alarm/Alerts

If the user is using the G6 Pro system in real-time and isn't getting
alarm/alerts, they could have severe low or high glucose without
knowing it. Check smart device:
• Battery charged: If the smart device battery is dead, the user won't
get readings or alarm/ alerts.
• App on: Keep the app on to get readings or alarm/alerts.
• Alerts on: Leave the alert function on to get alarm/alerts.
• Volume up: Keep the volume loud enough to hear alarm/alerts.
• Speaker and vibrations work: If the speaker or vibrations aren't
working, the user won't hear or feel alarm/alerts.
• In range: Keep smart device no more than 20 feet from transmitter,
with no obstacles between them. They have to be that close to
communicate. If they aren't in range, the user won't get readings or
alarm/ alerts.
• No System errors: If the user gets a system error – such as No
Readings, Sensor Error, or Signal Loss – they won't get readings or
alarm/alerts.
• During warmup and after session ends: The user won't get alarm/
alerts or readings during the 2-hour warmup or after a G6 Pro
session ends.
G6 Pro User Guide
Chapter 3: Risks and Benefits
20