Technical Support - Lantronix DeviceLinx XPort Direct User Manual

Problem/Message
You can ping the XPort Direct,
but not Telnet to the XPort Direct
on port 9999.

Technical Support

If you experience an error that is not described in this chapter, or if you are unable to
fix the error, you have the following options:
To check our online knowledge base or send a question to Technical Support, go to
http://www.lantronix.com/support.
Technical Support Europe, Middle East, and Africa
Phone: +33 (0) 1 39 30 41 72
Email: eu_techsupp@lantronix.com or eu_support@lantronix.com
Firmware downloads, FAQs, and the most up-to-date documentation are available at:
www.lantronix.com/support
When you report a problem, please provide the following information:
DeviceLinx™ XPort Direct/XChip Direct SoC User Guide
Your name, and your company name, address, and phone number      
Lantronix model number
Lantronix MAC number
Software version (on the first screen shown when you Telnet to port 9999)    
Description of the problem
Status of the unit when the problem occurred (please try to include
information on user and network activity at the time of the problem).
Reason
There may be an IP
address conflict on your
network
You are not Telneting to
port 9999.
The Telnet configuration
port (9999) is disabled
within the XPort Direct
security settings.
11: Troubleshooting
Solution
Turn the XPort Direct off and
then issue the following
commands at the DOS prompt
of your computer:
ARP -D X.X.X.X (X.X.X.X is
the IP of the XPort Direct).
PING X.X.X.X (X.X.X.X is the
IP of the XPort Direct).
If you get a response, then
there is a duplicate IP address
on the network. If you do not
get a response, use the serial
port to verify that Telnet is not
disabled.
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