Intercom Drop; Connecting Outside Callers To Outside Lines - AT&T MERLIN 1030 Attendant's Manual

INTERCOM DROP

T/P to P Touch a button
To program:
center
When you program an Intercom Conference button to include intercom
lines in your conference calls, you also must program an Intercom Drop
button that allows you to remove people from the conference. If a person
in the Intercom Conference call does not answer or if you want to discon-
nect someone in the conference, you can use your programmed Inter-
com Drop button.
To disconnect a person from the conference:
Touch Intercom Drop.
Touch the line button or the Auto Intercom button of the person you
want to disconnect.
Repeat this procedure for each person you want to drop from the
conference.

CONNECTING OUTSIDE CALLERS TO OUTSIDE LINES

At times you may have to connect an incoming call to someone who is
not at the office. For instance, a caller may want to talk with someone in
your company who is visiting another business location or working at
home. Or, a salesperson on the road may want to use a WATS line. You
can "transfer" the call to the person by establishing a conference.
With the caller on the line:
Touch Conference.
Dial the person's telephone number.
When the person answers, touch Conference again.
Touch Hold to remove yourself from the call.
Hang up.
IMPORTANT: Some PBX/Centrex systems will not automatically discon-
nect your line when everyone connected to the conference has hung up.
You may have to free your line manually by touching the line button you
put on hold.
Dial * 97 T/P to
Intercom
+
555-1234
Drop
Conference
+ +
outside
number
Hold
+
Pause
Conference
+
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