Getting Started; Three Groups Of Callers; Your Console - AT&T MERLIN 1030 Attendant's Manual

Getting Started

With your attendant console, you can use both MERLIN™ system
features and PBX/Centrex features to handle calls in your office efficiently,
This attendant's guide describes how to program your console with con-
venient features and how to use it to best advantage. Keep this guide and
your PBX/Centrex user's guide handy for quick reference.

THREE GROUPS OF CALLERS

As an attendant you work with three different groups of callers:
People (including yourself) connected to your MERLIN system and
to your PBX/Centrex
People in your business connected to your PBX/Centrex but not to
your MERLIN system
People outside your business
You and other people in your MERLIN system can call each other by
using 2-digit intercom numbers or PBX/Centrex extension numbers. If you
just need to talk to the person, use the intercom number to keep the
PBX/Centrex lines free for incoming calls. However, if you may have to
transfer that call or use a PBX/Centrex feature, you must dial the person's
PBX/Centrex extension number.
Dial PBX/Centrex extension numbers to reach people in your business
who are not connected to the MERLIN system. They must dial your
PBX/Centrex extension number to reach you.

YOUR CONSOLE

You may have a small attendant console or a large one. The large atten-
dant console has 30 additional buttons that can be programmed with
features. The two consoles do not operate in exactly the same way.
Familiarize yourself with your console and its capabilities by referring to
the illustration on page 4 (small console) or 5 (large console). Explana-
tions of some essential features of each console and instructions for pro-
gramming custom features follow the illustrations.
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