Placing Calls; Intercom Calls; Intercom Calls With Voice Announcement; Intercom Calls With Ringing Signal - AT&T MERLIN 1030 Attendant's Manual

Placing Calls

INTERCOM CALLS

By using 2-digit intercom numbers to call others in your MERLIN system,
you keep your PBX/Centrex lines free for incoming calls. If you just need
to make a simple call to someone, it is best to use an intercom number.
However, if you think you may want to do something further with the call,
such as transfer it, you must use the person's PBX/Centrex extension
number instead. You can make two types of intercom calls: one with a
voice announcement and one with a ringing signal.

Intercom Calls with Voice Announcement

To announce your call through the voice terminal speaker:
Touch Intercom-Voice.
Lift your handset.
Touch the appropriate Shift button (large console only).
Touch the Auto Intercom button for the person's voice terminal.
When you hear the beep, speak into your handset.
Since intercom calls don't interfere with existing outside calls, this feature
is useful when you need to inform someone of an urgent incoming call
and that person is on another line.
If you try to place an announced intercom call to a voice terminal that has
been programmed with Voice Announcement Disable, your call
automatically becomes a ringing intercom call.

Intercom Calls with Ringing Signal

Place a ringing intercom call when you want to have a two-way conver-
sation with someone in your MERLIN system.
To place a ringing intercom call:
Touch the appropriate Shift button (large console only).
Without lifting your handset, touch the Auto Intercom button for the
person's voice terminal.
Your console speaker goes on, and you hear ringing.
When the person answers, lift your handset.
If the red light next to Intercom-Voice is on, touch Intercom-Ring before
you touch the Auto Intercom button.
Intercom
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Voice
10-20-30
10 Tom
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40 Pat
NJ Office
large console only
10-20-30
+
large console only
10 Tom
+
40 Pat
NJ Office
+
+
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