Multiple Call Park; To Park And Retrieve A Call; Operator Services; To Call The Operator - BT Versatility Manual

BT Versatility
Owner's Manual
The Line the call is on will be indicated on your Display. If you select the second call, by pressing
the line key associated with it, the first call will be automatically released.

Multiple Call Park

The Call Park feature allows you to put up to 5 external calls on special hold by 'parking' it in the
system. Any Extension may then pick up the call.

To park and retrieve a call

• On a Featurephone, select 'Call Park' on the Display.
• Select the position that you wish to park the call in.
• 'Pick up park' is then displayed on the top line on the Display on all Featurephones.
• Select this option on the display.
• Select the required call to pick up from positions 1 to 5.
Note: Five calls may be parked in the system. A parked call will recall after three minutes.
On a standard telephone, the code is R712 followed by the position (1 – 5) to park a call, and 712
followed by the position (1 – 5) to retrieve it.

Operator Services

You can choose to use an operator with the BT Versatility hybrid system. For example, the
operator can transfer internal and external callers to internal Extensions.

To call the operator

•
Dial the code (0) to ring Group 11. Group 11 by default contains the extension 20 only.

To Intrude on a Line-to-Line call

The Intrude feature is only available from Extension 20, and is used to intrude on a call involving
two lines, that is when an external transfer or external divert has occurred.
When two lines are connected in conversation:
• Select one of the lines by pressing its Line key, or
• Select 'Intrude' on the Display.
You will then be connected in a three-way conversation.
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