Log Information Collection Window; Overview; Starting The Log Information Collection Window - Hitachi HF-W7500 40 Manual

7.2 Log Information Collection Window

7.2.1 Overview

In the log information collection window, you can take the following actions by using a
graphical user interface.
(1) Collecting log data
This function saves the data used for preventive maintenance and post-failure analysis
of the problem. The data is compressed and saved as one file (File name: logsave.zip).
(2) Collecting memory dump files
This function collects the memory dump files saved by the OS. The data is saved as a
compressed file (File name: memory.mcf). At the same time, minimum memory dump
files are also collected.
CPU load increases while memory dump files are being collected. While CPU
load is high, operation of user applications can be disturbed. Make sure that you
do not collect memory dump files using the log information collection window
while the applications for business use are running on this equipment.

7.2.2 Starting the log information collection window

To start the log information collection window, follow the procedure below:
You need to have administrator privileges to use this window. Log on to the computer
using an administrator account and start the window.
● In the case of Windows® 7 and Windows Server® 2008 R2
1. Click Start.
2. Point to All Programs > RAS Software.
3. Click RAS Maintenance Support.
4. If you see the "User Account Control" window, click Yes.
● In the case of Windows Server® 2012 R2
1. Click Start to launch the Start screen.
2. Click
3. Click RAS Maintenance Support under the RAS Software group in the Apps view.
4. If you see the User Account Control window, click Yes.
NOTE
The log information collection window cannot be used by multiple users at the
same time. If you use, for example, user switching to try to start instances of
the log information collection window from multiple consoles, an error may
occur. If an error occurs, close the log information collection window on another
console, and then start the window.
7. FEATURES RELATED TO MAINTENANCE AND FAILURE ANALYSIS
NOTICE
in the lower-left corner of the Start screen to go to the Apps view.
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