Chapter 7 Features Related To Maintenance And Failure Analysis; Notifying The Cause Of The Stop Error Code; Overview; Supported Causes Of The Stop Error Code - Hitachi HF-W7500 40 Manual

CHAPTER 7 FEATURES RELATED TO MAINTENANCE AND
FAILURE ANALYSIS

7.1 Notifying the Cause of the STOP Error Code

7.1.1 Overview

This equipment records the memory contents in memory dump files when the system is
forcibly recovered from OS lockup, an NMI is generated due to hardware failure, or
uncorrectable memory error occurs. At the same time, a blue screen appears and the STOP
error code 0x00000080 (hereinafter denoted as 0x80) is displayed.
The STOP error code 0x80 has multiple possible causes. You may be able to identify the
cause based on the information displayed under the STOP error code, or at least you may
be able to clarify which viewpoint to use for cause analysis based on that information.
This function detects a blue screen caused by an error with the STOP error code 0x80 and
records the cause of the blue screen in the event log.
NOTE
In Windows Server® 2012 R2, the STOP error code
description of the error are not displayed on a blue screen. Only an identifier
(NMI_HARDWARE_FAILURE) is displayed.

7.1.2 Supported causes of the STOP error code

This function is activated when a blue screen appears due to a cause described in Table
7-1. Other STOP errors of Windows® are not supported.
Cause
An NMI is generated by the reset
button or reset signal is input to the
external contact RMTRESET.
An NMI is generated due to parity
error at the PCI bus, LPC bus, or
others
Uncorrectable memory error occurs
(*1) In Windows Server® 2012 R2, these items are not displayed on a blue screen.
(*2) Either one of the following is displayed depending on the error cause.
0x9217: Uncorrectable Error at DIMM B1.
0x9217: Uncorrectable Error at DIMM B2.
0x9218: Uncorrectable Error at DIMM A1.
0x9218: Uncorrectable Error at DIMM A2.
7. FEATURES RELATED TO MAINTENANCE AND FAILURE ANALYSIS

Table 7-1 Supported STOP Error Causes

STOP error code (*1)
0x00000080
0x00000080
0x00000080
7-1
and the detailed
0x80
Contents of the STOP error screen (*1)
Hardware malfunction.
== Detailed Information ==
0x9201:IOCHK Error.
Hardware malfunction.
== Detailed Information ==
0x9202:PCI Bus Parity Error.
Hardware malfunction.
== Detailed Information ==
0x????: XXXXXXXXXX (*2)