If You Need Assistance Or Service - Whirlpool RS386PXE Use And Care Manual

If You Need Assistance
or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed
description of the problem, your appliance's complete model and serial numbers and the
purchase date. (See page 3.) This information will help us respond properly to your request.
1. Before calling for assistance ...
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
Nothing will
operate
The oven will
not operate
The surface
units will not
operate
Control knob(s)
will not turn
The Self-
Cleaning cycle
will not operate
POSSIBLE CAUSE
The unit is not wired into a live
circuit with proper voltage.
A household fuse has blown
or a circuit breaker has
tripped.
You have not set the elec-
tronic control correctly.
You have programmed a
delayed start time.
A household fuse has blown
or a circuit breaker has
tripped.
You are not setting the control
knobs correctly.
You are not pushing in before
turning.
The range clock does not
show the correct time of day.
You have programmed a
delayed start time.
SOLUTION
Wire the unit into a live circuit with
proper voltage. (See Installation
Instructions.)
Replace household fuse or reset
circuit breaker.
Refer to pages 12-22 for setting the
electronic control.
Wait for the start time to be reached
or cancel and reset the controls.
Replace household fuse or reset
circuit breaker.
Push control knobs in before turning
to a setting.
Push control knob(s) in before
turning to a setting.
Reset clock to show the correct time
of day. (See page 13.)
Wait for the start time to be reached
or cancel and reset the controls.
continued on next page
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