Troubleshooting; Error Messages - Thermo Scientific Dionex AutoTrace 280 Operator's Manual

This chapter is a guide to troubleshooting minor problems that may occur while
operating the Dionex AutoTrace 280:
•
Section 4.1
•
Section 4.2
•
The remaining sections in this chapter describe routine operating problems
and how to resolve them.
If you are unable to resolve a problem by following the instructions here, contact
Technical Support for Dionex products:
•
In the U.S. and Canada, call 1-800-532-4752 and select option 2.
•
Outside the U.S. and Canada, call the nearest Thermo Fisher Scientific office.
Please have this chapter at hand when talking with Technical Support personnel.
4.1

Error Messages

The Dionex AutoTrace 280 can identify several potential operating problems. If
one of these problems occurs, an error message is displayed on the front panel
screen. The message remains until you press any button to clear it, or until it is
replaced by a newer error message.
This section lists the error messages and explains how to respond if an error
occurs. Most problems can be resolved by the user.
Elution Station Errors
Cause:
Action:
Cause:
Doc. 065330-05 03/2020
describes error messages and how to troubleshoot them.
describes the Dionex AutoTrace 280 diagnostic methods.
Elution station cannot find home
Elution station motor stalled
An obstruction is blocking movement of the elution station.
Find and remove the obstruction.
Malfunction of the home sensor, motor drive, and/or electronics.
4 • Troubleshooting
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