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HP EliteBook 835 G7 Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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  Summary of Contents for HP EliteBook 835 G7

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 HP End User License Not all features are available in all editions or HP Inc. under license. Intel, Thunderbolt, and Agreement (EULA).
  • Page 3 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details. Accessing parts described in "Removal and replacement procedures for authorized service provider parts" can damage the computer or void your warranty.
  • Page 4 Important notice about Customer Self-Repair parts...
  • Page 5 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
  • Page 6 Safety warning notice...
  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................6 Right side ................................6 Left side ................................. 7 Display ..................................8 Keyboard area ................................ 9 Touchpad components ........................9 Lights ..............................10 Button, speakers, and fingerprint reader ..................11 Special keys ............................
  • Page 8 Backing up information and creating recovery media ..................76 Using Windows tools for backing up ....................76 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..76 Restoring and recovering your system ....................... 76 Creating a system restore .........................
  • Page 9 8 Using HP PC Hardware Diagnostics ........................ 79 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store .......... 79 Customizing Remote HP PC Hardware Diagnostics UEFI settings ..............79 9 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 80 Using Computer Setup ............................
  • Page 11: Product Description

    Supports HD Decode, DX12, and HDMI 2.0, HDCP 2.2 via HDMI/DisplayPort up to 4 K @ 60 Hz Supports maximum of four independent displays when on the HP USB-C/A Universal Dock G2 and HP USB-C® Dock G5; Max resolution = 4 K @ 60 Hz (DisplayPort 2) and FHD @ 60 Hz (HDMI) Supports maximum of four independent displays when on the HP Thunderbolt Dock 120W G2;...
  • Page 12 No direct Ethernet support, available via accessories The following support S4/S5 wake on LAN (via out of band) and S0/S0ix/S4/S5 MPAT (via out of band): HP USB-C Mini Dock, HP USB-C/A Universal Dock G2, HP USB-C Dock G5, HP Thunderbolt Dock G2.
  • Page 13 Not backlit, spill resistant, HP Dura Keys Touchpad Firmware PTP Microsoft® precision touchpad default gestures support No hybrid mode support Power requirements Battery 3 cell, 53 Whr, lithium polymer, HP Long Life HP Fast Charge Technology Smart AC adapters 65 W, right angle, 4.5 mm...
  • Page 14 Touch fingerprint sensor (select products only) Nano security lock Smart card reader (active) (select products only) Preboot authentication (password, smart card) Hardware enforced firmware protection: HP Hardware Root of Trust + Sure Start Gen6 Operating system Windows® 10 Home 64 Windows 10 Home 64 Advanced...
  • Page 15 Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Pro 64 Windows 10 Pro 64 Chinese Market Windows 10 Pro 64 StF MSNA Plus Windows 10 Pro 64 StF MSNA Standard Windows 10 Pro 64 StF MSNA Strategic FreeDOS 3.0 Restore media Windows 10 Driver DVD...
  • Page 16: Components

    NOTE: Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer: Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.
  • Page 17: Left Side

    The security cable is designed to act as a deterrent, but it might not prevent the computer from being mishandled or stolen. USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices, even when the computer is off.
  • Page 18: Display

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Type HP Documentation in the taskbar search box, ▲ and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 19: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Keyboard area Keyboards can vary by language.
  • Page 20: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures.
  • Page 21: Button, Speakers, And Fingerprint Reader

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle viewing.
  • Page 22 Table 2-6 Button, speakers, and fingerprint reader and their descriptions Description Component Speakers (2) Produce sound Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 23: Special Keys

    Table 2-6 Button, speakers, and fingerprint reader and their descriptions (continued) Description Component IMPORTANT: To prevent fingerprint logon issues, be sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader. Special keys Use the illustration and table to identify the special keys.
  • Page 24: Hot Keys (Select Products Only)

    Table 2-7 Special keys and their descriptions (continued) Component Description When the computer is in Hibernation, press the button ● briefly to exit Hibernation. IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information. If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 4 seconds to turn off the computer.
  • Page 25: Labels

    Table 2-9 Bottom component and its description Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Labels The labels affixed to the computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer.
  • Page 26 Table 2-10 Service label components Component HP product name Product ID Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval ● markings for the countries or regions in which the devices have been approved for use.
  • Page 27: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 28 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available only as subcomponents. For spare part information, see Display assembly subcomponents on page Top cover/keyboard NOTE: For a detailed list of country codes, see...
  • Page 29: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Intel XMM 7360 LTE-Advanced (Cat 9) L70670-001 (13) Solid-state drive 1 TB, PCIe, TLC L85348-001 512 GB, PCIe, TLC L85360-001 512 GB, PCIe, TLC, self-encrypting drive (SED) L85368-001 512 GB, PCIe, value L85364-001...
  • Page 30 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Bezel For use in models with an IR camera and ambient light sensor M08545-001 For use in models with an IR camera M08546-001 For use in models with an RGB camera and ambient light sensor M08547-001 For use in models with an RGB camera M08548-001...
  • Page 31 Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number IR camera M08549-001 Display panel 1000 nits, ambient light sensor M08527-001 250 nits, models with WWAN M08536-001 250 nits, models without WWAN, IR camera, Touch-on Panel (TOP) M08539-001 400 nits, models without WWAN, IR camera, ambient light sensor M08540-001...
  • Page 32: Cable Kit

    Cable Kit To identify the contents of the Cable Kit, use this table. Table 3-3 Cable Kit content descriptions and part number Component Spare part number Cable Kit, includes: M08526-001 Hub board to system board cable Third microphone board to hub board cable IR camera to hub board cable Ambient light sensor to hub board cable Ambient light sensor to hub board cable (privacy models with WWAN)
  • Page 33: Plastics Kit

    Table 3-4 Bracket Kit component descriptions and part numbers Item Component Spare part number Bracket Kit, includes: M08556-001 Solid-state drive cover Memory cover Fingerprint reader bracket USB bracket SIM bracket (not illustrated) Plastics Kit To identify the Plastics Kit components, use this illustration and table. Table 3-5 Plastics Kit component descriptions and part numbers Item...
  • Page 34: Miscellaneous Parts

    45 W, nPFC, SMART, RC, 4.5 mm, 2 pin 742436-001 45 W, nPFC, USB-C, wall mount, 1.8 m L32390-001 Screw Kit M08525-001 Dock HP Thunderbolt Dock 120 W (with cable) L15809-001 HP USB-C/A Universal Dock (with cable) L64087-001 HP USB-C Mini Dock 935327-001 HP USB-C Dock with cable L64086-001 HP Thunderbolt 0.7m combo cable...
  • Page 35 Table 3-6 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001 India L19363-001 Israel L19362-001 Italy L19364-001 Japan L19365-001 North America L19367-001 People's Republic of China L19368-001 South Africa L19369-001...
  • Page 36 Table 3-6 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Australia 100661-021 Brazil L32030-001 Denmark 130627-014 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) 100614-016 India 403440-008 Israel 398062-011 Italy L32031-001 Japan 653326-005 North America 121565-023 People's Republic of China 286496-024...
  • Page 37 Table 3-6 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Power cord (C5, fixed duckhead, premium, 1.0 m) Argentina L36815-001 Australia L36816-001 Brazil L44789-001 Denmark L36817-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L36818-001 India L36820-001...
  • Page 38: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...
  • Page 39: Workstation Guidelines

    IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 40: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you remove or install internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described Personal grounding methods and equipment on page Avoid touching pins, leads, and circuitry.
  • Page 41: Personal Grounding Methods And Equipment

    ● foam. Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...
  • Page 42: Packaging And Transporting Guidelines

    Static-dissipative table or floor mats with hard tie to ground ● ● Field service kits ● Static awareness labels Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ●...
  • Page 43: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 8 screws when you service Customer Self-Repair parts. Make special note of each screw size and location during removal and replacement.
  • Page 44: Memory Modules

    Starting near the hinges, use a nonmarking, nonconductive tool to release the edges of the bottom cover from the computer (1). Remove the bottom cover from the computer (2). To replace the bottom cover, reverse the removal procedures. Memory modules To remove the memory modules, use this procedure and illustration.
  • Page 45 Before removing the memory, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33). Remove the bottom cover (Bottom cover on page 33). Disconnect the battery cable from the system board (see Battery on page 43). If you are replacing a memory module, remove the existing memory module: Use the tab (1) to lift the cover off the memory modules (2).
  • Page 46 Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then remove the module (2). Use the same procedure to remove all memory modules. IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module.
  • Page 47: Wlan Module

    Replace the cover by inserting the edges of the cover into the clips on the system board that surround the memory modules (1). WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-3 WLAN module descriptions and part numbers Description Spare part number Intel Wi-Fi 6 AX200 + Bluetooth 5 (non-vPro)
  • Page 48: Wwan Module

    Remove the Phillips M2.0 × 2.5 screw (2), and then remove the WLAN module (3). NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable connects to the WLAN module #1 Aux terminal.
  • Page 49 Table 5-4 WWAN module descriptions and part numbers Description Spare part number Intel XMM 7360 LTE-Advanced (Cat 9) L70670-001 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 50: Solid-State Drive

    If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WWAN module. Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration.
  • Page 51: System Board

    Use the tab (1) to lift the cover off the solid-state drive (2). The cover is held in place by clips on the ▲ system board. Remove the Phillips M2.0 × 2.5 screw (1) that secures the drive to the computer. Pull the drive away from the socket to remove it (2).
  • Page 52 Replace the cover by inserting the edges of the cover into the clips on the system board near the sides of the solid-state drive. To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
  • Page 53: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 53 screws when you service the parts described in this chapter.
  • Page 54 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 55: Rtc Battery

    Remove the battery from the computer (5). To insert the battery, reverse the removal procedures. RTC battery To remove the RTC battery, use this procedure and illustration. Table 6-2 RTC battery description and part number Description Spare part number RTC battery L13694-001 Before removing the RTC battery, follow these steps: Prepare the computer for disassembly...
  • Page 56: Speakers

    Use a tool (2) to release the battery from the computer (3). Reverse this procedure to install the RTC battery. Speakers To remove the speakers, use this procedure and illustration. Table 6-3 Speaker description and part number Description Spare part number Speaker Kit M08523-001 Before removing the speakers, follow these steps:...
  • Page 57: Card Reader Board

    Remove the speakers from the computer (4) . Reverse this procedure to install the speakers. Card reader board To remove the card reader board, use this procedure and illustration. Table 6-4 Card reader board description and part number Description Spare part number Card reader board M08551-001 Card reader board cable (included in Cable Kit)
  • Page 58: Power Connector Cable

    Remove the board from the computer (3). Reverse this procedure to install the card reader board. Power connector cable To remove the power connector cable, use this procedure and illustration. Table 6-5 Power connector cable description and part number Description Spare part number Power connector cable M15626-001...
  • Page 59: Usb Board

    Remove the power connector cable from the computer (3). Reverse this procedure to install the power connector cable. USB board To remove the USB board, use this procedure and illustration. Table 6-6 USB board description and part number Description Spare part number USB board M27456-001 USB board cables (included in Cable Kit)
  • Page 60: Fingerprint Reader Board

    Remove the board from the computer (5). Reverse this procedure to install the USB board. Fingerprint reader board To remove the fingerprint reader board, use this procedure and illustration. Table 6-7 Fingerprint reader board description and part number Description Spare part number Fingerprint reader board M07206-001 Fingerprint reader board cable (included in Cable Kit)
  • Page 61: Touchpad

    Remove the fingerprint reader board from the computer (4). Reverse this procedure to install the fingerprint reader board. Touchpad To remove the touchpad, use this procedure and illustration. Table 6-8 Touchpad description and part number Description Spare part number Touchpad M08521-001 Touchpad with NFC antenna M08522-001...
  • Page 62: Nfc Module

    Remove the touchpad from the computer (5). Reverse this procedure to install the touchpad. NFC module To remove the NFC module, use this procedure and illustration. Table 6-9 NFC module description and part number Description Spare part number NFC module M07214-001 NFC module cable (included in Cable Kit) M08526-001...
  • Page 63: Fan

    Use a tool to release the module (3), and then remove the module from the computer (4). The module is secured with adhesive. Reverse this procedure to install the NFC module. To remove the fan, use this procedure and illustration. Table 6-10 Fan description and part number Description...
  • Page 64: Heat Sink

    Loosen the three Phillips captive screws (3) that secure the fan to the computer, and then remove the fan from the computer (4). Reverse this procedure to install the fan assembly. Heat sink To remove the heat sink, use these procedures and illustrations. Table 6-11 Heat sink descriptions and part numbers Description...
  • Page 65 Remove the heat sink from the computer (2). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.
  • Page 66: System Board

    System board To remove the system board, use these procedures and illustrations. Table 6-12 System board descriptions and part numbers Description Spare part number System board (includes processor): All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system AMD Ryzen 7 PRO 4750U M22244-xx1...
  • Page 67 Antenna cables from the WLAN module (9) ● ● Card reader cable (ZIF) (10) ● Touchpad cable (ZIF) (11) ● Keyboard backlight cable (ZIF) (select products only) (12) ● RTC battery cable (13) ● NFC module cable (ZIF) (select products only) (14) ●...
  • Page 68 Remove the four Phillips M2.0 × 4.0 screws (2) that secure the bracket to the system board, and then remove the bracket (3). The plastic bracket is available in the Plastics Kit as spare part number M07215-001. Remove the two Phillips M2.0 × 4.0 screws (1) and the three Phillips M2.0 × 2.0 screws (2) that secure the system board to the computer.
  • Page 69: Display Assembly

    Lift the side of the system board upward (1), and then pull the system board away from the connectors on the side of the computer to remove it (2). Reverse this procedure to install the system board. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. Full hinge-up displays are not available as spare parts.
  • Page 70 Disconnect the left display cable (4) and the antenna cables from the WLAN module (5), and then remove the cables from the clips along the side of the fan (6). Remove the five Phillips M2.5 × 4.0 screws (1) that secure the display assembly to the computer. Rotate the display to open the hinges (2).
  • Page 71 Flex the bottom (1), the left and right sides (2), and then the top of the bezel (3) to release it. Remove the bezel from the display (4). Bezels are available as the following spare part numbers: NOTE: When replacing the bezel, be sure that the replacement bezel matches the original bezel. M08545-001: IR camera and ambient light sensor ●...
  • Page 72 If you need to remove the hinges from the display enclosure: Remove the three Phillips M2.0 × 10.0 screws (1) from each hinge. Remove the hinges from the display (2). The hinges are available in the Hinge Kit as spare part number M08555-001. If you need to remove the display panel: Chapter 6 Removal and replacement procedures for authorized service provider parts...
  • Page 73 Check the fit of the various alignment tools on the display assembly. Make note of the best fitting alignment tool to use when replacing the display panel. The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel.
  • Page 74 Remove the panel (4). When replacing the display panel, follow these steps: IMPORTANT: Before installing the display panel, be sure to install the display cable to the back of the panel. Peel the protective layer from the bottom of the adhesive strips (1). Starting near the bottom of the inside of the display back cover (2), install the adhesive strips on both the left and right sides by aligning them with the groove on the edge of cover (3).
  • Page 75 Insert the top of the panel into the top of the display rear cover (6), and then rotate the panel into place (7). Be sure that the upper corners of the panel are positioned up against the insides of the alignment tools.
  • Page 76 Install temporary rubber spacer strips on the left and right sides of the bezel (1), and then close the display (2). Position the computer upside down on a table. Leave the computer upside down on the table for 20 minutes to allow the adhesive to set. Position the computer upright on a table.
  • Page 77 Open the display and remove rubber spacer strips. Replace the hinge cover by positioning the cover over the bottom of the display, rotating the cover upward, sliding it to the left, and then replacing the screw. When installing the display hinges, use the following illustration to determine proper cable routing. The WWAN antenna cables and display cable route through the right hinge (1).
  • Page 78 If you need to remove the ambient light sensor from the display, disconnect the cable from the reverse ZIF connector on the board (1), and then use a tool (2) to release the sensor from the computer (3). The ambient light sensor is available as spare part number M07212-001. Chapter 6 Removal and replacement procedures for authorized service provider parts...
  • Page 79 If you need to remove the second ambient light sensor from the display, disconnect the cables from the ZIF connectors on the board (1), and then remove the sensor from the computer (2). The second ambient light sensor is available as spare part number M07213-001 or M08553-001 for privacy models with WWAN.
  • Page 80 If you need to remove the camera module: Use a tool (1) to lift up evenly across the module and peel the module up from the display back ▲ cover (2), and then disconnect the cable from the reverse ZIF connector on the module (3). The camera module is available as spare part number M07216-001 for RGB cameras and M08549-001 for IR cameras.
  • Page 81 If you need to remove the display cable, disconnect the cable from the ZIF connector on the hub board (1), remove the cable from the clips at the bottom of the display back cover (2), and then remove the cable (3). The display panel cable is available as spare part number M15627-001.
  • Page 82 If you need to remove the WLAN antenna cables, peel the antennas off the inside of the display back cover (1), remove the cables from the clips at the bottom of the cover (2), (3), and then remove the antennas and cables (4). If you need to remove the WWAN antenna cables, peel the antennas off the inside of the display back cover (1), remove the cables from the clips in the back (2) and near the hinge on the display back cover (3), and then remove the antennas and cables (4).
  • Page 83 If you need to remove the ambient light sensor cable, disconnect the cable from the ZIF connectors on the ambient light sensor board (1) and hub board (2), and then peel the cable off the inside of the display back cover to remove it (3). The ambient light sensor cable is available in the Cable Kit as spare part number M08526-001.
  • Page 84: Keyboard With Top Cover

    If you need to remove the second ambient light sensor cables, disconnect the cable from the ZIF connectors on the second ambient light sensor (1) and hub board (2), and then peel the cables off the inside of the display back cover to remove them (3). The second ambient light sensor cable is available in the Cable Kit as spare part number M08526-001.
  • Page 85 Table 6-14 Spare part country codes For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Belgium -A41 Hungary -211 Saudi Arabia -171 Brazil -201 Iceland...
  • Page 86: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that ▲...
  • Page 87: Creating A System Restore

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.
  • Page 88: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed recovery software.
  • Page 89: Using Hp Pc Hardware Diagnostics

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
  • Page 90: Computer Setup (Bios), Tpm, And Hp Sure Start

    NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.
  • Page 91: Updating The Bios

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
  • Page 92: Installing A Bios Update

    Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. Select Updates, and then select Check for updates and messages. Follow the on-screen instructions.
  • Page 93: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.
  • Page 94: 10 Specifications

    10 Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric...
  • Page 95: 33.8 Cm (13.3 In) Display Specifications

    33.8 cm (13.3 in) display specifications This section provides specifications for your display. Table 10-2 Display specifications Metric U.S. Active diagonal size 33.8 cm 13.3 in Resolution 1920 × 1080 Surface treatment Antiglare Brightness 250 nits (45% CG panels, touch and nontouch) 400 nits (sRGB 100% panels) 1000 nits (72% CG panels) Viewing angle...
  • Page 96: Solid-State Drive Specifications (Sata-3)

    Table 10-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Solid-state drive specifications (SATA-3) This section provides specifications for your solid-state drive.
  • Page 97: 11 Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. ● Following system shutdown and removal of all power sources from an HP Business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 98 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, and then clear the check box for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.
  • Page 99: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 100 How is this memory memory type Amount (Size) data? is removed? memory? memory? write-protected? on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions. Intel Management 1.5 MB or 7 MB Stores...
  • Page 101: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
  • Page 102: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.
  • Page 103: 12 Power Cord Set Requirements

    12 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 104 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden...
  • Page 105: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.
  • Page 106: Index

    19 spare part number 22 using 14 docks, spare part numbers 24 camera HP PC Hardware Diagnostics Windows identifying 9 downloading 79 camera light, identifying 8 electrostatic discharge (ESD) 28, 29 HP Recovery media camera privacy cover...
  • Page 107 USB flash drive 77 hard drive 84 memory modules recovery media 76 solid-state drive 85, 86 removal 34 creating using HP Cloud Recovery static electricity 28, 29, 30 spare part numbers 34 Download Tool 76 Sure Start mice, spare part numbers 24...
  • Page 108 touchpad removal 51 spare part number 51 TPM settings 82 transporting guidelines 28, 32 traveling with the computer 15 USB board removal 49 spare part number 49 USB bracket illustrated 22 USB SuperSpeed ports identifying 7 vents, identifying 12 Windows backup 76 recovery media 76 system restore point 76...

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