HP EliteBook 840 G1 Service Manual
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HP EliteBook 840 G1 Service Manual

Notebook pc & mobile workstation
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See also: Maintenance and Service Manual
HP EliteBook 840 G1 Notebook PC
HP ZBook 14 Mobile Workstation
HP EliteBook 850 G1 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP EliteBook 840 G1

  • Page 1 HP EliteBook 840 G1 Notebook PC HP ZBook 14 Mobile Workstation HP EliteBook 850 G1 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Service tag ..........................22 3 Illustrated parts catalog ....................23 Computer major components ....................23 Display assembly subcomponents ..................... 28 HP EliteBook 840/ZBook 14 models ................. 28 HP EliteBook 850 models ..................30 Mass storage devices ......................31 Plastics Kit ..........................32 Miscellaneous parts ........................
  • Page 8 6 Removal and replacement procedures for Authorized Service Provider parts ....66 Component replacement procedures ..................66 Display panel (non-touch) ..................66 Base enclosure ......................71 Base enclosure (HP EliteBook 840/HP ZBook14 models) ......71 Base enclosure (HP EliteBook 850 models) ..........74 Fan ........................77 Card reader board ....................78 VGA/USB board ....................
  • Page 9 Using HP PC Hardware Diagnostics (UEFI) (select models only) ..........110 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ......111 8 Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 7 ....112 Using Computer Setup ......................112 Starting Computer Setup ..................
  • Page 10 Dynamically choosing a boot device using the f9 prompt ......125 Using HP PC Hardware Diagnostics (UEFI) (select models only) ..........125 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ......125 10 Backup and recovery in Windows 8 ................127 Backing up your information ....................
  • Page 11 39.6-cm (15.6-in) FHD SVA display specifications ..............148 Hard drive specifications ...................... 149 Solid-state drive specifications ....................150 14 Statement of Volatility ....................151 HP Sure Start ........................153 Non-volatile memory usage ....................154 Questions and answers ......................156 15 Power cord set requirements ..................157 Requirements for all countries ....................

  • Page 13: Product Description

    Product description Category Description HP ZBook EliteBook EliteBook Product Name HP EliteBook 840 G1 Notebook PC √ HP ZBook 14 Mobile Workstation √ HP EliteBook 850 G1 Notebook PC √ Processors Offers the following processors: √ √ √ Intel® Dual Core® i7-4600U 2.10-GHz processor (SC ●...
  • Page 14 Category Description HP ZBook EliteBook EliteBook Panel All display assemblies include two or three wireless local √ √ area network (WLAN) antenna cables and two wireless wide area network (WWAN) antenna cables (35.6-cm) 14.0-in LED, HD, AntiGlare (AG), SVA (1366×768), 200 nits display with and without webcam (35.6-cm) 14.0-in LED, HD+, AG, SVA (1920×1080),...
  • Page 15 Category Description HP ZBook EliteBook EliteBook Two customer-accessible/upgradable memory module slots √ with the following specifications: DDR3L-1600-MHz dual channel support Supports 16384-MB of system RAM in the following configurations: 16384-MB (8192-MB×2) ● 8192-MB (8192-MB×1 or 4096×2) ● 8192-MB (8192-MB×1 or 4096×2; not supported on ●...
  • Page 16 Category Description HP ZBook EliteBook EliteBook Supports the following hard drives: √ 1-TB, 5400-rpm ● 750-GB, 7200-rpm ● 500-GB, 7200-rpm, self-encrypting drive (SED) ● 500-GB, 7200-rpm ● 500-GB, 5400-rpm, self-encrypting drive (SED, ● FIPS-140-2) 320-GB, 7200-rpm ● Supports the following SSDs: 512-GB ●...
  • Page 17 Secured by subscriber identity module (SIM, user-accessible behind battery) Support for the following WWAN formats: HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband ● Module HP lt4112 LTE/HSPA+ Mobile Broadband Module ● HP hs3110 HSPA+ Mobile Broadband Module ● Supports no WWAN option Supports WWAN after market option...
  • Page 18 √ √ Supports two-way scroll √ √ √ On/off button √ √ √ Power Supports the following HP Smart AC adapters: requirements 65-W HP Smart AC adapter √ √ √ ● 65-W HP Slim Smart AC adapter √ √ √...
  • Page 19 Windows 8 Professional 64 DPK with Windows 7 ● Professional 64 and 32 Windows 7 Home Premium 64 and 32 (not available ● with HP ZBook 14) Windows 7 Professional 64 and 32 ● FreeDOS ● SUSE Linux (SLED 11) SP2, 64-bit ●...
  • Page 20 Windows 8 Emerging Market 64-bit ● Windows 7 Home Premium 64- and 32-bit (available ● with any Windows 7 HP operating system except Asia- Pacific countries and regions and the People's Republic of China) Windows 7 Professional 64- and 32-bit (available with ●...
  • Page 21 Category Description HP ZBook EliteBook EliteBook Web-only support: √ √ √ Windows 8.1 Professional 64 ● Windows 8.1 Enterprise 64 ● Windows 8.1 Multi-Language 64 ● Windows 8.1 Emerging Markets 64 ● Windows 8.1 Chinese Market 64 ● Windows 8 Enterprise 64 ●...

  • Page 22: External Component Identification

    Records video and captures still photographs. For information on using the webcam, access HP Support Assistant. To access HP Support Assistant in Windows 8, on the Start screen, select the HP Support Assistant app. To access HP Support Assistant in Windows 7, select Start > Help and Support >...

  • Page 23: Top

    To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access the user guides in Windows 8, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. TO access the user guides in Windows 7, select Start >...

  • Page 24: Lights

    Lights Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state (Windows) ● or Suspend state (Linux). Off: The computer is off (Windows) or in Hibernation ● (Linux). Caps lock light On: Caps lock is on. Microphone mute light Amber: microphone sound is off.

  • Page 25: Buttons And Fingerprint Reader (Select Models Only)

    Buttons and fingerprint reader (select models only)
  • Page 26 Component Description Power button When the computer is off, press the button to turn on the ● computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the button ●...

  • Page 27: Keys

    Keys Component Description (Windows only) Displays system information when pressed in combination with the key. (Windows) Executes frequently used system functions when pressed in combination with a function key, the num lk key, or the key. (Linux) Executes frequently used system functions when pressed in combination with a function key.

  • Page 28: Front

    Off: The battery is fully charged. ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily ● parked the hard drive. Chapter 2 External component identification...

  • Page 29: Left

    Left Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 30: Right

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access the user guides: Windows 8: Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. Windows 7: Select Start > Help and Support > User Guides.

  • Page 31: Bottom

    HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. Service cover release latch Releases the service cover on the computer.
  • Page 32 Component Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. SIM slot (select models only) Supports a wireless subscriber identity module (SIM).
  • Page 33 HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. Service cover release latch Releases the service cover on the computer.

  • Page 34: Service Tag

    Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 50 for battery removal instructions. Item Component Description...

  • Page 35: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components Computer major components...
  • Page 36 Display assembly subcomponents on page Touch screen display assemblies are only spared as whole units. Display assembly, 14-inch, HD+, for use in HP EliteBook 840 models 737735-001 Display assembly, 14-inch, HD+, for use in HP ZBook 14 models...
  • Page 37 Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and screws) 730793-001 (13) For use only on HP EliteBook 840/HP ZBook 14 models with discrete graphics 730962-001 (14) For use only on HP EliteBook 840/HP ZBook 14 models with UMA graphics...
  • Page 38 Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2x2 WiFi + BT4.0 717382-001 Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter 731550-001 (18) WWAN module: HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001 HP lt4112 LTE/HSPA+ Gobi 4G Module 704031-001 HP hs3110 HSPA+ Mobile Broadband Module 723895-001...
  • Page 39 (21) Service cover For use only on HP EliteBook 840 models 730960-001 For use only on HP EliteBook 840 models; no CCC mark 745313-001 For use only on HP EliteBook 840/HP ZBook 14 models; RCTO 745311-001 For use only on HP ZBook 14 models 730961-001 For use only on HP ZBook 14 models;...

  • Page 40: Display Assembly Subcomponents

    Display assembly subcomponents HP EliteBook 840/ZBook 14 models Item Component Spare part number Display bezel: For use only on HP EliteBook 840 models 730952-001 For use on HP ZBook 14 models 730953-001 Webcam 730542-001 Microphone module (not illustrated) 730795-001 Antenna cables and transceivers (WLAN and WWAN)
  • Page 41 737658-001 FHD, SVA (1920×1080) 300 nits 737659-001 Display Hinge Kit (includes left and right hinges and hinge covers): For use in HP EliteBook 840 models 730957-001 For use in HP ZBook 14 models 737660-001 Display enclosure (includes 4 transceivers with antennas)

  • Page 42: Hp Elitebook 850 Models

    HP EliteBook 850 models Item Component Spare part number Display bezel 730814-001 Webcam 730542-001 Microphone module (not illustrated) 730795-001 (39.6-cm) 15.6-in, LED, AntiGlare display panel: FHD, SVA (1920×1080) 200 nits 733684-001 HD, SVA (1368×768) 300 nits 733685-001 Display panel cable (includes webcam/microphone module cable)

  • Page 43: Mass Storage Devices

    Mass storage devices Item Description Spare part number Hard Drive Hardware Kit, includes bracket 730793-001 Hard drive (does not include hard drive bracket or screws): 1-TB, 5400-rpm, 2.5-inch 676521-001 500-GB, 7200-rpm, 7-mm, SED 703268-001 500-GB, 7200-rpm, 2.5-inch, SED 683801-001 500-GB, 7200-rpm, 7-mm 703267-001 500-GB, 5400-rpm, 7-mm 683802-001...

  • Page 44: Plastics Kit

    743008-001 Plastics Kit Item Description Spare part number Plastics Kit for use only on HP EliteBook 840 models 730958-001 Plastics Kit for use only on HP ZBook 14 models 739558-001 Plastics Kit for use only on HP EliteBook 850 models...

  • Page 45: Miscellaneous Parts

    65-W HP Smart AC travel adapter (non-PFC) 693716-001 65-W HP Smart AC adapter (non-PFC, 3-wire) 693711-001 65-W HP Smart AC adapter (RC/V, EM, 3-wire) for use in India and the People’s Republic of 693710-001 China Power cord (3-pin, black, 1.83-m):...

  • Page 46: Sequential Part Number Listing

    Component Spare part number Top load case 679921-001 HP Business Slim Top Load Case 718549-001 HP Business Top Load Case 718550-001 Display Port to HDMI adapter 617450-001 Sequential part number listing CSR flag designations: A = Mandatory B = Optional...
  • Page 47 160-GB solid-state drive (does not include bracket, connector cable, or screws) 693374-001 8-GB memory module (PC3L, 12800, 1600-MHz) 693710-001 65-W HP Smart AC adapter (RC/V, EM, 3-wire) for use in India and the People’s Republic of China 693711-001 65-W HP Smart AC adapter (non-PFC, 3-wire)
  • Page 48 Spare part Description number flag 704031-001 HP lt4112 LTE/HSPA+ Gobi 4G Module 707031-001 4-GB Samsung locked memory module (PC3, 12800, 1600-MHz) 717375-001 3-cell, 24-Wh, 2.40-Ah, Li-ion battery 717376-001 3-cell, 50-Wh, 4.50-Ah, Li-ion battery 717381-001 Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT4.0 717382-001 Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2x2 WiFi + BT4.0...
  • Page 49 730801-001 Display panel cable for use only on HP EliteBook 850 models 730802-001 Plastics Kit for use only on HP EliteBook 850 models (includes SD card insert, RJ-45 door, fingerprint reader insert, and RJ-45 spring) 730803-001 System board with UMA graphics and an Intel Core i5-4300U processor for use in models without...
  • Page 50 Spare part Description number flag 730803-601 System board with UMA graphics and an Intel Core i5-4300U processor for use with the Windows 8 Professional operating system 730804-001 System board with discrete graphics and an Intel Core i5-4300U processor for use with models without the Windows 8 operating system 730804-501 System board with discrete graphics and an Intel Core i5-4300U processor for use with...
  • Page 51 Fingerprint reader assembly for use in HP EliteBook 850 models (includes cable, bracket, and insulator) 730819-001 Display Hinge Kit for use only on HP EliteBook 850 models (includes left and right hinges and hinge covers) 730820-001 VGA/USB board for use in HP EliteBook 850 models...
  • Page 52 730961-001 Service cover for use only on HP ZBook 14 models 730962-001 Heat sink for use only on HP EliteBook 840/HP ZBook 14 models with discrete graphics (includes replacement thermal material) 730963-001 Heat sink for use only on HP EliteBook 840/HP ZBook 14 models with UMA graphics (includes...
  • Page 53 Solid-state drive, 256-GB, Self-encrypting drive (SED) (includes hard drive bracket and screws) 731550-001 Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter 732626-001 Heat sink for use only on HP EliteBook 850 models with discrete graphics (includes replacement thermal material) 732678-001 Solid-state drive, 180-GB (includes hard drive bracket and screws)
  • Page 54 Raw display panel, (35.6-cm) 14.0-in LED, FHD, AG, SVA (1920×1080), 300 nits 737659-001 737660-001 Display Hinge Kit for use only on HP ZBook 14 models (includes left and right hinges and hinge covers) 737735-001 Display assembly, 14-inch, HD+, for use in HP EliteBook 840 models...

  • Page 55: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 56: Drive Handling

    they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily. Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer.
  • Page 57 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 58: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 59: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps ● with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 60: Removal And Replacement Procedures For Customer Self-Repair Parts

    Spare part number Service cover for use only on HP EliteBook 840 models 730960-001 Service cover for use only on HP EliteBook 840 models; no CCC mark 745313-001 Service cover for use only on HP EliteBook 840/HP ZBook 14 models; RCTO...

  • Page 61: Component Replacement

    Before removing the service cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.

  • Page 62: Battery

    Battery Description Spare part number 3-cell, 50-Wh, 4.5-Ah 717376-001 3-cell, 24-Wh, 2.4-Ah 717375-001 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 63: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or screws. Description Spare part number 1-TB, 5400-rpm, 2.5-inch 676521-001 500-GB, 7200-rpm, 7-mm, SED 703268-001 500-GB, 7200-rpm, 2.5-inch, SED 683801-001 500-GB, 7200-rpm, 7-mm 703267-001 500-GB, 5400-rpm, 7-mm 683802-001 500-GB, 5400-rpm, 7-mm, FIPS...
  • Page 64 Loosen the 4 hard drive screws (1). Slide the hard drive (2) forward, and then remove it (3). If it is necessary to disassemble the hard drive, perform the following steps: Remove the four Phillips PM3.0×3.0 screws (1) that secure the hard drive bracket to the hard drive.

  • Page 65: Solid-State Drive (Ssd)

    Spare part number 256-GB, Self-encrypting drive (SED), SSD 731194-001 240-GB, SSD 732680-001 180-GB, SSD 732678-001 128-GB, SSD (for use only in HP EliteBook 15 models) 744483-001 120-GB, SSD 732681-001 32-GB, SSD 743008-001 Before removing the solid-state drive module, follow these steps: Shut down the computer.
  • Page 66 Slide the drive away to remove it from the socket (2). Reverse this procedure to install the solid-state drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 67: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 665733-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 68: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 69 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Component replacement procedures...

  • Page 70: Wwan Module

    WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001 HP lt4112 LTE/HSPA+ Gobi 4G Module 704031-001 HP hs3110 HSPA+ Mobile Broadband Module 723895-001 Before removing the WWAN module, follow these steps: Turn off the computer.
  • Page 71 Remove the WWAN module (3) by pulling the module away from the slot. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 72: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 710661-001 Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT4.0 717381-001 Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2x2 WiFi + BT4.0 717382-001 Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter 731550-001...
  • Page 73 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 74: Keyboard

    Keyboard NOTE: For a detailed list of available keyboards, see Sequential part number listing on page Description Spare part number Keyboard, backlit, with pointing stick 731179-xx1 Keyboard with pointing stick; no backlight 730794-xx1 Before removing the keyboard, follow these steps: Turn off the computer.
  • Page 75 Position the computer right-side up with the front toward you. Lift the rear edge of the keyboard upward. NOTE: The backlight cable is present only on HP EliteBook 850 models. Component replacement procedures...
  • Page 76 To remove the keyboard from HP EliteBook 840/HP ZBook14 models: Swing the keyboard up and forward (1) until it rests upside down on the palm rest. Disconnect the main keyboard cable from the zero insertion force (ZIF) connector (2) on the system board.
  • Page 77 Remove the keyboard (5). Reverse this procedure to install the keyboard. Component replacement procedures...

  • Page 78: Removal And Replacement Procedures For Authorized Service Provider Parts

    Display panel (non-touch) NOTE: HP EliteBook 840 models offer both touch and non-touch displays. Non-touch displays are spared at the subcomponent level only. Touch displays are only spared as a whole (touch display components are not spared).
  • Page 79 Description Spare part number Display bezel for use in HP EliteBook 850 models 730814-001 Display panel (35.6-cm) 14.0-in LED, HD, AntiGlare (AG), SVA (1366×768), 200 nits 737657-001 (35.6-cm) 14.0-in LED, HD+, AG, SVA (1920×1080), 250 nits 737658-001 (35.6-cm) 14.0-in LED, FHD, AG, SVA (1920×1080), 300 nits 737659-001 (39.6-cm) 15.6-in LED, HD, AG, SVA (1368×768), 300 nits...
  • Page 80 Remove the bezel from the display assembly (4). Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the display enclosure. Lift and rotate the panel onto the computer (2). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 81 On the back of the display panel, lift the tape that secures the display cable to the display panel (1), and the disconnect the display cable from the panel (2). Lift the display panel from the display enclosure. If it is necessary to replace the webcam/microphone module: Release the tape that secures the webcam cable to the module (1).
  • Page 82 Remove the module (3) from the display enclosure. (The module is attached to the display enclosure with double-sided tape.) Reverse this procedure to reassemble and install the display panel components. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 83: Base Enclosure

    Base enclosure Base enclosure removal procedures for HP EliteBook 840/HP ZBook 14 models and HP EliteBook 15 models are in separated in the following sections. Base enclosure (HP EliteBook 840/HP ZBook14 models) Description Spare part number Base enclosure for use only on HP EliteBook 840 models...
  • Page 84 Remove the seven rubber screw covers from the screws outside of the service cover. NOTE: The eight screws outside of the service cover also have rubber covers. Remove the 16 Torx T8M2.5×5.0 screws that secure the base enclosure to the computer. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 85 Remove the Phillips PM2.0×8.0 screw (1) near the media card reader and the six Phillips PM2.0×5.0 broadhead screws (2) inside the battery bay that secure the base enclosure to the computer. Lift the base enclosure off the computer. Reverse this procedure to install the base enclosure. Component replacement procedures...

  • Page 86: Base Enclosure (Hp Elitebook 850 Models)

    Base enclosure (HP EliteBook 850 models) Description Spare part number Base enclosure for use only on HP EliteBook 850 models (includes RJ-45 door with spring) 730813-001 Before removing the base enclosure, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 87 Remove the seven rubber screw covers from the screws outside of the service cover. Remove the 21 Torx T8M2.5×5.0 screws that secure the base enclosure to the computer. Component replacement procedures...
  • Page 88 Remove the Phillips PM2.0×8.0 screw (1) near the media card reader and the five Phillips PM2.0×5.0 broadhead screws (2) inside the battery bay that secure the base enclosure to the computer. Lift the base enclosure off the computer. Reverse this procedure to install the base enclosure. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 89: Fan

    Description Spare part number Fan (includes cable) 730792-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 90: Card Reader Board

    Card reader board Description Spare part number Card reader board for use in HP EliteBook 840/HP ZBook 14 models 730955-001 Card reader board for use in HP EliteBook 850 models 730821-001 Before removing the card reader board, follow these steps: Turn off the computer.
  • Page 91 Remove the card reader board (4). Reverse this procedure to install the card reader board. Component replacement procedures...

  • Page 92: Vga/Usb Board

    VGA/USB board Description Spare part number VGA/USB board for use in HP EliteBook 840/HP ZBook 14 models 730966-001 VGA/USB board for use in HP EliteBook 850 models 730820-001 Before removing the VGA/USB board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 93: Heat Sink

    The heat sink spare part kit includes replacement thermal material. Description Spare part number For use only on HP EliteBook 840/HP ZBook 14 models with discrete graphics 730962-001 For use only on HP EliteBook 840/HP ZBook 14 models with UMA graphics...
  • Page 94 Fan (see Fan on page Keyboard (see Keyboard on page Base enclosure (see Base enclosure on page Remove the heat sink: NOTE: Step 2 applies to computer models equipped with a graphics subsystem with discrete memory. See step 3 for heat sink removal information for computer models equipped with a graphics subsystem with UMA memory.
  • Page 95 Following the 1, 2, 3, 4 sequence stamped into the heat sink, loosen the four captive Philllips screws (1) – (4) that secure the heat sink to the system board, and then remove the heat sink (5). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it.
  • Page 96 each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits. Discrete models: Thermal paste is used on the system board components (1) and (3) and on the heat sink areas (2) and (4) that services them.
  • Page 97 UMA models: Thermal paste is used on the system board component (1) and on the heat sink area (2) that services it. Reverse this procedure to install the heat sink. Component replacement procedures...

  • Page 98: Power Button Board

    Power button board Description Spare part number Power button board for use in HP EliteBook 840/HP ZBook 14 models 730959-001 Power button board for use in HP EliteBook 850 models 730822-001 Before removing the power button board, follow these steps: Turn off the computer.
  • Page 99 Slide the power toward the inside of the top cover, and then lift it off the top cover (3). Reverse this procedure to install the power button board. Component replacement procedures...

  • Page 100: Fingerprint Reader Assembly

    Fingerprint reader assembly Description Spare part number Fingerprint reader assembly for use in HP EliteBook 840/HP ZBook 14 models (includes cable, 730956-001 bracket, and insulator) Fingerprint reader assembly for use in HP EliteBook 850 models (includes cable, bracket, and 730817-001...
  • Page 101 Slide the bracket from atop the fingerprint reader board (2), and the remove the fingerprint reader board (3) from the computer. Reverse this procedure to install the fingerprint reader assembly. Component replacement procedures...

  • Page 102: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number System board with UMA graphics and an Intel Core i5-4300U processor for use with 730803-601 the Windows 8 Professional operating system System board with UMA graphics and an Intel Core i5-4300U processor for use with 730803-501 the Windows 8 Standard operating system System board with UMA graphics and an Intel Core i5-4300U processor for use with models...
  • Page 103 Description Spare part number System board with UMA graphics and an Intel Core i7-4600U processor for use with 730809-501 the Windows 8 Standard operating system System board with UMA graphics and an Intel Core i7-4600U processor for use with models 730809-001 without the Windows 8 operating system System board with discrete graphics and an Intel Core i7-4600U processor for use with...
  • Page 104 Remove the system board: Position the computer upright and open as far as possible. Release the ZIF connector (1) to which the fingerprint reader cable is connected, and then disconnect the fingerprint reader cable (2) from the system board. Close the computer and position it upside down. Disconnect the smart card reader cable (1) from the smart card reader.
  • Page 105 Note the routing location of the antenna cables (7) when removing them. Remove the three Phillips PM2.5×5.0 screws that secure the system board to the top cover. Lift the left side of the system board (1). Component replacement procedures...
  • Page 106 Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 107: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly (includes cable) 730798-001 Before removing the speaker assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 108 Remove the speaker assembly (2) from the top cover. Reverse this procedure to install the speaker assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 109: Display Assembly

    Display assembly NOTE: HP EliteBook 840 models offer both touch and non-touch displays. Non-touch displays are spared at the subcomponent level only. Touch displays are only spared as a whole (touch display components are not spared). In non-touch models, you can remove the raw display panel with the display assembly still connected to the computer.
  • Page 110 Release the wireless antenna cables (2) from the routing channel attached to the system board. Remove the four Torx TM2.5×6.0 screws (1) that secure the display panel to the computer. Rotate the display hinges upward to an angle (2) until the top cover is free for removal. Separate the display from the top cover (3).
  • Page 111 Remove the bezel from the display assembly (4). The display bezel is available using spare part number 730952-001 for HP EliteBook 840 models, 730953-001 for HP ZBook 14 models, and 730814-001 for HP EliteBook 850 models. NOTE: In these steps, the display assembly will not be connected to the computer as shown in the illustration.
  • Page 112 Lift the tape that secures the display cable to the display panel (1), and the disconnect the display cable from the panel (2). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 113 Lift the display panel from the display enclosure. If you need to replace the webcam/microphone module: The webcam is available using spare part number 730542-001. The microphone module is available using spare part number 730795-001. Release the tape that secures the webcam cable to the module (1). Disconnect the cable (2) from the module.
  • Page 114 If you need to remove the display hinges, remove the six broadhead Phillips PM 2.0×2.0 screws (1), and then lift the hinges from the display enclosure (2). Display hinges are available using spare part number 730957-001 for HP EliteBook 840 models, 737660-001 for HP ZBook 14 models, and 730819-001 for HP EliteBook 850 models.
  • Page 115 (3) from the display enclosure. The antenna cables and transceivers are included in the Cable Kits, spare part numbers 730947-001 (for use only on HP EliteBook 840/HP ZBook 14 models) and 736678-001 (for use only on HP EliteBook 850 models).

  • Page 116: Computer Setup (Bios), Multiboot, And System Diagnostics In Windows 8

    Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 117: Navigating And Selecting In Computer Setup

    Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup.

  • Page 118: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 119: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, select the HP Support Assistant app. Select Updates and tune-ups, and then select Check for HP updates now. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.

  • Page 120: Hp Sure Start

    An HP-approved BIOS is running on the host processor ● HP Sure Start verifies the integrity of critical, non-executable platform data residing in the main flash and provides selfhealing mechanisms to restore any code or critical platform data that has been lost or is corrupted within the flash.

  • Page 121: Choosing Multiboot Preferences

    Choosing MultiBoot preferences You can use MultiBoot in the following ways: To set a new boot order that the computer uses each time it is turned on, by changing the boot ● order in Computer Setup. To dynamically choose the boot device, by pressing while the “Press the ESC key for Startup ●...

  • Page 122: Setting A Multiboot Express Prompt

    Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.

  • Page 123: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    To start HP PC Hardware Diagnostics UEFI: Turn on or restart the computer, quickly press esc, and then press f2. After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order:...

  • Page 124: Using Computer Setup

    Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter Computer Setup. Chapter 8 Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 7...

  • Page 125: Restoring Factory Settings In Computer Setup

    Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup.

  • Page 126: Determining The Bios Version

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 127: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. Access Help and Support by selecting Start > Help and Support. Select Updates and tune-ups, and then select Check for HP updates now. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.

  • Page 128: Using Multiboot

    An HP-approved BIOS is running on the host processor ● HP Sure Start verifies the integrity of critical, non-executable platform data residing in the main flash and provides selfhealing mechanisms to restore any code or critical platform data that has been lost or is corrupted within the flash.

  • Page 129: Setting A New Boot Order In Computer Setup

    Choosing MultiBoot preferences You can use MultiBoot in the following ways: To set a new boot order that the computer uses each time it is turned on, by changing the boot ● order in Computer Setup. To dynamically choose the boot device, by pressing while the “Press the ESC key for Startup ●...

  • Page 130: Entering Multiboot Express Preferences

    Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.

  • Page 131: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    To start HP PC Hardware Diagnostics UEFI: Turn on or restart the computer, quickly press esc, and then press f2. After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order:...

  • Page 132: Computer Setup (Bios) And Advanced System Diagnostics In Suse Linux

    Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 133: Using Computer Setup

    Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. To select a menu or a menu item, use the key and the keyboard arrow keys and then ●...

  • Page 134: Restoring Factory Settings In Computer Setup

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 135: Downloading A Bios Update

    An HP-approved BIOS is running on the host processor ● HP Sure Start verifies the integrity of critical, non-executable platform data residing in the main flash and provides selfhealing mechanisms to restore any code or critical platform data that has been lost or is corrupted within the flash.

  • Page 136: About The Boot Device Order

    In conjunction with BIOS support, code running on the EC verifies the integrity of the following: Subset of BIOS contents including the boot block portion and machine-unique data ● Entire descriptor region ● Entire Network Controller Configuration ● The EC is responsible for power control/power cycle, thermal monitor/fan control, many LEDs, and PS2 keyboard and mouse.

  • Page 137: Dynamically Choosing A Boot Device Using The F9 Prompt

    Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.
  • Page 138 Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run. Chapter 9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux...

  • Page 139: Backup And Recovery In Windows 8

    NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.

  • Page 140: Using The Windows Recovery Tools

    130. Using the Windows recovery tools To recover information you previously backed up: Access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP ▲ Support Assistant app. To recover your information using Automatic Repair, follow these steps:...

  • Page 141: Using F11 Recovery Tools

    Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type C, and then select Computer. NOTE:...

  • Page 142: Using Windows 8 Operating System Media (Purchased Separately)

    To order a Windows 8 operating system DVD, contact support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

  • Page 143: Using Windows Refresh For Quick And Easy Recovery

    During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See HP Support Assistant for instructions on reinstalling traditional applications. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

  • Page 144: Using Hp Software Setup

    Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup, and select Apps.

  • Page 145: Backup And Recovery In Windows 7

    11 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps.

  • Page 146: Guidelines

    Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator.

  • Page 147: Performing A System Recovery

    in case of system instability or failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs. You can back up your information to an optional external hard drive, a network drive, or discs. Note the following when backing up: Store personal files in the Documents library, and back it up regularly.

  • Page 148: Using The Windows Recovery Tools

    Using the Windows recovery tools Using the Windows recovery tools, you can: Recover individual files ● Restore the computer to a previous system restore point ● Recover information using recovery tools ● NOTE: For detailed instructions on various recovery and restore options, perform a search for these topics in Help and Support.

  • Page 149: Using F11 Recovery Tools (Select Models Only)

    Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...
  • Page 150 Follow the on-screen instructions. Click Next. Select Repair your computer. Follow the on-screen instructions. After the repair is completed: Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. Install the Hardware Enabling Drivers first, and then install Recommended Applications. Chapter 11 Backup and recovery in Windows 7...

  • Page 151: Backup And Recovery In Suse Linux

    Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups Create restore media immediately after you set up the computer.

  • Page 152: Performing A System Recovery

    Click Restore to start restoring the files, or click Cancel to cancel the operation. Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image, using an installed or an external DVD±RW optical drive.

  • Page 153: Remove Everything And Reinstall Sled

    To restore the computer from the recovery disc, follow these steps: If possible, back up all personal files. Insert the HP Factory Image Restore DVD into the optical drive and restart the computer. As the computer is restarting, press to open the Computer Setup boot option menu.

  • Page 154: Specifications

    13 Specifications Computer specifications–HP EliteBook 840/HP ZBook 14 models Metric U.S. Dimensions 33.9 cm Width 13.35 in Depth 23.7 cm 9.33 in Height 2.1 cm 0.83 in 2.3 cm Height (touch models) 0.89 in Weight 1.62 kg Non-touch panel: Equipped with 3-cell (24 Whr) battery, 3.57 lbs...

  • Page 155: Computer Specifications–Hp Elitebook 850 Models

    -15 m to 12,192 m Nonoperating -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. Computer specifications–HP EliteBook 850 models Metric U.S. Dimensions 37.6 cm Width 14.78 in...

  • Page 156: Cm (14.0-In) Hd Sva Display Specifications

    Metric U.S. -15 m to 12,192 m Nonoperating -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. 35.6-cm (14.0-in) HD SVA display specifications Metric U.S.

  • Page 157: Cm (14.0-In) Hd+ Sva Display Specifications

    35.6-cm (14.0-in) HD+ SVA display specifications Metric U.S. Dimensions 20.6 cm Height 8.09 in Width 32.1 cm 12.6 in Depth 0.36 cm 0.14 in 35.6 cm Diagonal 14.0 in Weight 0.72 lb (325 g) (max) Contrast ratio 300:1 (typical) Brightness 250 nits (typical) Refresh Rate 60 Hz...

  • Page 158: Cm (14.0-In) Hd+ Sva Display Specifications

    35.6-cm (14.0-in) HD+ SVA display specifications Metric U.S. Dimensions Height 20.6 cm 8.09 in 32.1 cm Width 12.6 in Depth 0.36 cm 0.14 in 35.6 cm Diagonal 14.0 in Weight 0.75 lb (340 g) (max) Contrast ratio 300:1 (typical) Brightness 300 nits (typical) Refresh Rate 60 Hz...

  • Page 159: Cm (15.6-In) Hd Sva Display Specifications

    39.6-cm (15.6-in) HD SVA display specifications Metric U.S. Dimensions 20.6 cm Height 8.09 in Width 32.1 cm 12.6 in Depth 0.36 cm 0.14 in 39.6 cm Diagonal 14.0 in Weight < 1.1 lb (500 g) (max) Contrast ratio 300:1 (typical) Brightness 200 nits (typical) Refresh Rate...

  • Page 160: Cm (15.6-In) Fhd Sva Display Specifications

    39.6-cm (15.6-in) FHD SVA display specifications Metric U.S. Dimensions Height 20.6 cm 8.09 in 32.1 cm Width 12.6 in Depth 0.36 cm 0.14 in 39.6 cm Diagonal 14.0 in Weight < 0.84 lb (380 g) (max) Contrast ratio 400:1 (typical) Brightness 300 nits (typical) Refresh Rate...

  • Page 161: Hard Drive Specifications

    Hard drive specifications 1-TB* 500-GB* 320-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm Weight 115 g 101 g 115 g Interface type SATA SATA SATA Transfer rate Synchronous (maximum) Synchronous (maximum) 300 MB/s (Drive Capability) Security ATA security Seek times (typical read, including setting)

  • Page 162: Solid-State Drive Specifications

    Solid-state drive specifications 128-GB* 180-GB* 240-GB* 256-GB* Dimensions Height 7 mm 7 mm 7 mm 7 mm Width 70 mm 70 mm 70 mm 70 mm Weight 73 g 78 g 78 g 73 g Interface SATA 3 (6 Gb/ SATA 3 (6 Gb/s) SATA 3 (6 Gb/ SATA 3 (6 Gb/...

  • Page 163: Statement Of Volatility

    The steps below will remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com.
  • Page 164 Remove and retain the storage drive or clear the contents of the drive. Hard Disk Drive (HDD) Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.

  • Page 165: Hp Sure Start

    An HP-approved BIOS is running on the host processor ● HP Sure Start verifies the integrity of critical, non-executable platform data residing in the main flash and provides selfhealing mechanisms to restore any code or critical platform data that has been lost or is corrupted within the flash.

  • Page 166: Non-Volatile Memory Usage

    Code is updated when the writing data to this accessible) (keyboard, system BIOS is updated. memory and is available mouse, & on the HP website. battery Writing data to this management). ROM in an inappropriate manner can render the PC non- functional.
  • Page 167 Fingerprint 512kByte Stores By enrolling in HP Only a digitally signed Reader Flash fingerprint ProtectTools Security application can make templates. Manager.

  • Page 168: Questions And Answers

    Questions and answers How can the BIOS settings be restored (returned to factory settings)? Turn on or restart the computer and press when prompted near the bottom of the display. Select File, then select Restore defaults. Follow the on-screen instructions. Select File, save changes and exit, then press Enter.

  • Page 169: Power Cord Set Requirements

    15 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 170: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...

  • Page 171: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 172: Index

    Index downloading an update 107, computer specifications 142, 143 AC adapter, spare part numbers 115, 123 connector, power 18 33, 35 updating 106, 114, 122 connectors, service AC adapter/battery light 16 Blu-ray ROM DVD±RW SuperMulti considerations 43 accessory battery connector, DL Drive identifying 19 precautions 44...
  • Page 173 24, 39, external VGA monitor port 17 precautions 44 40, 41, 81 spare part numbers 31 HP Recovery Disc Creator, using memory card reader, identifying f11 recovery 129, 137 HP Recovery partition memory module checking for presence 137...
  • Page 174 pointing device, product recovery media, creating 134 setup utility description 6 recovery media, using for restore navigating and selecting 105, pointing stick 11 ports recovery partition 129, 137 restoring factory settings 105, DisplayPort 18 recovery tools 133 external VGA monitor 17 recovery tools, Windows 136 SIM slot, identifying 20, 21 product description 6...
  • Page 175 USB ports, identifying 17, 18 WLAN module removal 60 spare part numbers 26, 35, vents, identifying 17, 20, 21 36, 41, 60 VGA/USB board workstation guidelines 46 removal 80 WWAN antennas, identifying 10 spare part number 24, 39, WWAN module 40, 80 removal 58 video, product description 4...

This manual is also suitable for:

Elitebook 850 g1Zbook 14

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