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HP EliteBook 830 G6 Maintenance And Service Manual

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Maintenance and Service Guide
HP EliteBook 830 G6 Notebook PC

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Summary of Contents for HP EliteBook 830 G6

  • Page 1 Maintenance and Service Guide HP EliteBook 830 G6 Notebook PC...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions or DisplayPort and the DisplayPort logo are Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................7 Right ..................................7 Left ..................................9 Display ................................. 10 Keyboard area ..............................11 Touchpad ............................11 Lights ..............................12 Buttons, speakers, and fingerprint reader ..................13 Hot keys (select products only) ......................14 Special keys ............................
  • Page 8 Display assembly ..........................65 Top cover ............................74 7 Interpreting system validation diagnostic front panel LEDs and audible codes ..........75 8 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 77 Using Computer Setup ............................77 Starting Computer Setup ........................77 Navigating and selecting in Computer Setup ...................
  • Page 9 Backing up information and creating recovery media ..................86 Using Windows tools ......................... 86 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..86 Restoring and recovery ............................87 Restoring, resetting, and refreshing using Windows tools .............. 87 Recovering using HP Recovery media ....................
  • Page 10 13 Statement of memory volatility ........................94 Nonvolatile memory usage ..........................96 Questions and answers ............................98 Using HP Sure Start (select models only) ......................99 14 Recycling ..............................100 Index ................................101...

  • Page 11: Product Description

    ● (DisplayPort 2) and FHD (VGA) HP Elite 90 W Thunderbolt™ 3 Dock - maximum resolution = 2.5K @ 60 Hz (DisplayPort 1) and 2.5K @ 60 Hz ● (DisplayPort 2) and FHD (VGA) or 4K @ 60 Hz (one DisplayPort) & 4K @ 60 Hz (USB Type-C output port using a Type C-to-DisplayPort adapter) ●...
  • Page 12 256 GB, SATA-3, Opal 2, TLC 128 GB, SATA-3, SS, TLC Audio and video HP Bang & Olufsen Audio Multiple-array microphone (including rear–facing 3rd microphone) Stereo speakers (2) (13 mm × 38 mm × 4 mm) Camera HD RGB 720p...
  • Page 13 Universal Dock, HP Thunderbolt Dock 120 W G2, and HP USB-C Mini Dock. The following support S0/S3/S4/S5 MAPT (via out of band): HP Elite USB-C Dock G4, HP USB-C Universal Dock, HP Thunderbolt Dock 120 W G2, and HP USB-C Mini Dock.
  • Page 14 Dual point, non-backlit, spill resistant with drain ● Dual point, backlit, spill resistant with drain, with HP Dura Keys, supports ALS ● Dual point, backlit, spill resistant with drain, with HP Dura Keys, supports ALS Privacy ● Touchpad Support for Microsoft® precison touchpad default gestures...
  • Page 15 Touch fingerprint sensor (landed, touch with 8 × 8 sensor) Smart card reader (active)(select models only): Preboot authentication (password, smart card) Hardware enforced Firmware Protection: HP Hardware Root of Trust + Sure Start Gen4 Operating system Preinstalled Windows® 10 Government Edition V0 (only for the People’s Republic of China)
  • Page 16 Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Professional 64 Windows 10 Professional 64 Chinese Market Windows 10 Professional 64 StF MSNA Strategic Windows 10 Professional 64 StF MSNA Standard Windows 10 Professional 64 StF MSNA Plus FreeDOS 3.0 Restore media Windows 10 DRDVD...

  • Page 17: Components

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Type HP Documentation in the taskbar search box, ▲ and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 18 USB Type-C power connector and Connects an AC adapter that has a USB Type-C connector, Thunderbolt™ port with HP Sleep and Charge supplying power to the computer and, if needed, charging the computer battery. – and –...

  • Page 19: Left

    It is normal for the internal fan to cycle on and off during routine operation. USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.

  • Page 20: Display

    Display Table 2-3 Display components and their descriptions Component Description WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide area networks (WWANs). Ambient light sensor (select products only) Adjusts the brightness of the display, depending on the ambient light. Internal microphones Record sound.

  • Page 21: Keyboard Area

    Table 2-3 Display components and their descriptions (continued) Component Description To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Keyboard area Touchpad Table 2-4 Touchpad components and their descriptions Component Description Pointing stick Moves the pointer on the screen.

  • Page 22: Lights

    Lights Table 2-5 Lights and their descriptions Component Description Power light ● On: The computer is on. Blinking: The computer is in the Sleep state, a power-saving state. The ● computer shuts off power to the display and other unneeded components. ●...

  • Page 23: Buttons, Speakers, And Fingerprint Reader

    Table 2-5 Lights and their descriptions (continued) Component Description Call answer light On: Call answer is on. (10) Call end light On: Call end is on. Buttons, speakers, and fingerprint reader Table 2-6 Buttons, speakers, and fingerprint reader and their descriptions Component Description Power button...

  • Page 24: Hot Keys (Select Products Only)

    Table 2-6 Buttons, speakers, and fingerprint reader and their descriptions (continued) Component Description Right-click the Power meter icon and then select Power Options. ▲ Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 25: Special Keys

    Special keys Table 2-8 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Hot keys (select products only) on page Windows key Opens the Start menu.

  • Page 26: Bottom

    Bottom Table 2-9 Bottom components and their descriptions Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Chapter 2 Components...

  • Page 27: Front

    On some models, the wireless light is amber when all wireless devices are off. Drive light Blinking white: The hard drive is being accessed. ● ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Internal microphones Record sound. Front...

  • Page 28: Labels

    Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-11 Service label components Component HP product name Model number Product ID Serial number Warranty period...
  • Page 29 Table 2-12 Service label components (continued) Component Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval ● markings for the countries or regions in which the devices have been approved for use. Labels...

  • Page 30: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 31 Table 3-1 Computer major components and their descriptions Item Component Spare part number Display assembly (non-touch) not available as a whole assembly IMPORTANT: All display assemblies are available as spare parts at the subcomponent level only. For more display assembly spare part information,Display assembly subcomponents on page Display assembly (touch)
  • Page 32 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number 16 GB 937438-852 (15) WLAN/Bluetooth combo card: Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (non-vPro) L22634-002 Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (vPro) L28418-002 Intel Wi-Fi 6 AX200 802.11ax 2 ×...

  • Page 33: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Bezel: For use in models with microphone modules L60617-001 For use in models with an HD camera (includes camera privacy cover) L60618-001 For use in models with an IR camera (includes camera privacy cover) L60619-001 For use in models with an IR camera and an ambient light sensor (includes camera privacy L60620-001...
  • Page 34 Item Component Spare part number FHD, non-touch, 250 nits L60603-001 FHD, non-touch, for use in models with an IR camera and ambient light sensor, 400 nits L60609-001 FHD, touch-on panel (TOP), 250 nits L60610-001 FHD, non-touch, privacy, 1000 nits L60613-001 FHD, touch-on panel (TOP), privacy, 970 nits L60614-001 Camera module (includes microphone):...

  • Page 35: Miscellaneous Parts

    Spare part number AC adapter, non-PFC, 4.5 mm: 65 W HP Smart AC adapter, 3-prong 710412-001 65 W HP Smart AC Adapter for use in Argentina 710340-850 65 W HP Smart AC adapter, EM 913691-850 65 W, wall mount, 3-pin, USB-C, 1.8 m...
  • Page 36 Component Spare part number For use in North America L19367-002 For use in the People’s Republic of China L19368-002 For use in South Korea L19366-002 For use in the United Kingdom L19373-002 For use in North America L27467-001 For use in the People’s Republic of China L27468-001 For use in the South Korea L32923-001...

  • Page 37: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Non-conductive, non-marking pry tool ● Magnetic Phillips P1 screwdriver ● Torx T8 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 38: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 39: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 40: Personal Grounding Methods And Equipment

    ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. ● Recommended materials and equipment HP recommends the following materials and equipment to prevent static electricity: ● Antistatic tape Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 41: Packaging And Transporting Guidelines

    Field service kits ● ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes Opaque shielding bags ● Transparent metallized shielding bags ●...

  • Page 42: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 16 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts.
  • Page 43 Loosen the six captive screws (1) and the two inset captive screws (2) that secure the bottom cover. Starting under the display (1), pry and lift the bottom cover off the computer (2). Reverse the removal procedures to install the bottom cover. Component replacement procedures...

  • Page 44: Solid-State Drive (Ssd)

    Solid-state drive (SSD) Table 5-2 Solid-state drive descriptions and part numbers Description Spare part number 2 TB, PCIe, TLC L60650-001 1 TB, PCIe, TLC L60649-001 512 GB, PCIe, TLC L60646-001 512 GB, PCIe, self-encrypting drive (SED), Opal 2, TLC L60644-001 512 GB, SATA-3, FIPS-140-2, TLC L60645-001 512 GB, PCIe, value...

  • Page 45: Memory Modules

    16 GB (DDR-2666) 937438-852 IMPORTANT: Before adding new memory, make sure you update the computer to the latest BIOS, available at www.hp.com. Before removing the memory module, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32).
  • Page 46 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The socket labeled 2 houses the expansion memory module and the socket labeled 1 houses the primary memory module.

  • Page 47: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. The WLAN module and WWAN module are not interchangeable. Table 5-4 WLAN/Bluetooth combo card descriptions and part numbers Description Spare part number Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (non-vPro) L22634-002 Intel Wireless-AC 9560 802.11ac 2 ×...
  • Page 48 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 49: Wwan Module

    WWAN module The WLAN module and WWAN module are not interchangeable. The WWAN module is available on select models only. Table 5-5 WWAN module descriptions and part numbers Description Spare part number Intel XMM 7360 LTE-Advanced (CAT 9) L15398-002 Intel XMM 7560 LTE-Advanced Pro (CAT 16) L27188-002 Intel XMM 7262 LTE-Advanced (CAT 6) L35286-002...
  • Page 50 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 51: Keyboard

    Keyboard In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Table 5-6 Keyboard descriptions and part numbers Description Spare part number Keyboard, no backlight L13698-xx1 Keyboard, backlit L13697-xx1 Keyboard, backlit, privacy L15500-xx1...
  • Page 52 NOTE: The screws are labeled with a keyboard symbol. Insert a screwdriver or similar thin tool into the hole near the fan, and then press on the back of the keyboard until it disengages from the computer (2). NOTE: Cables connect the bottom of the keyboard to the system board. Make sure not to prematurely pull the keyboard cables out of the system board connectors.
  • Page 53 Pry and lift to disengage the top of the keyboard (1), and then lift the rear of the keyboard (2). Rotate the keyboard onto the palm rest (1). Disconnect the keyboard cable from the system board ZIF connector (2). Disconnect the pointing stick cable from the system board ZIF connector (3). Disconnect the backlight cable from the system board ZIF connector (4) (select models only).

  • Page 54: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 77 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.

  • Page 55: Battery

    Battery, 3 cell, 50 Whr, 4.33 Ahr 933321-855 NOTE: HP recommends that the battery power cable be disconnected from the system board before removing any part. You can disconnect the cable without removing the battery. Before removing the battery, follow these steps:...
  • Page 56 Rotate the top of the battery upward (1), and then lift the battery out of the computer (2). IMPORTANT: When installing the battery, insert the tabs on the bottom of battery into the clips built into the computer (3), and then rotate the battery into place Reverse the removal procedures to install the battery.

  • Page 57: Rj-45 Board With Bracket

    RJ-45 board with bracket Table 6-2 RJ-45 board with bracket description and part number Description Spare part number RJ-45 board with bracket L19425-001 Before removing the RJ-45 board and bracket, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32).

  • Page 58: Heat Sink Assembly

    Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal material. Table 6-3 Heat sink description and part number Description Spare part number Heat sink L60623-001 Before removing the heat sink assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32).
  • Page 59 Thoroughly clean the thermal material from the surfaces of the system board components (1) and the heat sink (2) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Reverse this procedure to install the heat sink.

  • Page 60: Rtc Battery

    RTC battery Table 6-4 RTC battery description and part number Description Spare part number RTC battery L13694-001 Before removing the RTC battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32). Remove the bottom cover (see Bottom cover on page 32).

  • Page 61: Power Button Board

    Power button board Table 6-5 Power button board description and part number Description Spare part number Power button board assembly L60628-001 Power button board cable L60602-001 (Cable Kit) L72085-001 (Cable Kit, privacy) Before removing the power button board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32).

  • Page 62: Speaker Assembly

    Speaker assembly Table 6-6 Speaker assembly description and part number Description Spare part number Speaker assembly (includes cable) L13684-001 Before removing the speaker assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32). Remove the bottom cover (see Bottom cover on page 32).

  • Page 63: Touchpad

    Touchpad Table 6-7 Touchpad and cable descriptions and part numbers Description Spare part number Touchpad without NFC antenna L60597-001 Touchpad with NFC antenna L60598-001 Touchpad cable L60602-001 (Cable Kit) L72085-001 (Cable Kit, privacy) Before removing the touchpad, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32).

  • Page 64: Touchpad Button Board

    Touchpad button board Table 6-8 Touchpad button board description and part number Description Spare part number Touchpad button board L19426-001 Before removing the touchpad button board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32). Remove the bottom cover (see Bottom cover on page 32).

  • Page 65: Nfc Module

    NFC module Table 6-9 NFC module and cable descriptions and part numbers Description Spare part number NFC module (includes antenna cable and foam) L64720-001 Before removing the NFC module, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32).

  • Page 66: Smart Card Reader

    Smart card reader Table 6-10 Smart card reader, insert, and cable descriptions and part numbers Description Spare part number Smart card reader L60626-001 Smart card insert L60627-001 Smart card reader cable (available in Cable Kit) L60602-001 (Cable Kit) L72085-001 (Cable Kit, privacy) Before removing the card reader, follow these steps: Prepare the computer for disassembly...

  • Page 67: Fan

    Table 6-11 Fan description and part number Description Spare part number L60624-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32). Remove the bottom cover (see Bottom cover on page 32). Remove the battery (see Battery on page 45).
  • Page 68 Remove the fan from the computer (3). Reverse this procedure to install the fan. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 69: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Table 6-12 System board descriptions and part numbers Description Spare part number Intel i7-8665U processor L60637-xx1 Intel i7-8665U processor (OSR)
  • Page 70 Remove the two Phillips M2.5 × 3.0 screws that secure the system board to the computer. Close the computer and position it upside down. Chapter 6 Removal and replacement procedures for authorized service provider parts...
  • Page 71 Disconnect the following cables from the system board: (1) Speaker cable (2) Display cable (3) Camera cable (4) Power button board cable (ZIF) (5) Smart card reader cable (ZIF) (6) NFC module cable (ZIF) (7) Fingerprint reader cable (reverse ZIF) (8) RTC battery cable Remove the Phillips M2.0 ×...
  • Page 72 Remove the six Phillips M2.0 × 3.0 screws (3) that secure the system board to the computer. Lift the right side of the system board up at an angle (1). Pull the system board up and toward the right to disengage the connectors from the left side of the computer, and then remove the system board (2).

  • Page 73: Fingerprint Reader Assembly

    Fingerprint reader assembly Table 6-13 Fingerprint reader assembly, bracket, gasket and cable descriptions and part numbers Description Spare part number Fingerprint reader assembly (includes EMI gasket) L60625-001 Fingerprint reader cable L60602-001 (Cable Kit) L72085-001 (Cable Kit, privacy) Fingerprint reader bracket L65688-001 Fingerprint reader insert (for use in models without a fingerprint reader) L60631-001 (Plastics Kit)
  • Page 74 Use a tool to release the fingerprint reader board from the computer (1), and then remove the assembly from the computer (2). Reverse this procedure to install the fingerprint reader assembly. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 75: Display Assembly

    Display assembly Before removing the display assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32). Remove the bottom cover (see Bottom cover on page 32). Disconnect the battery cable from the system board (see Battery on page 45).
  • Page 76 Lift the display assembly straight up and remove it (3). IMPORTANT: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance. If you need to remove the display bezel, flex the top (1) of the bezel, the inside edges of the left and right sides (2), and then the bottom (3) of the bezel until it disengages from the display enclosure.
  • Page 77 Remove the display bezel (4). The display bezel (kit includes camera privacy cover) is available using the following spare part numbers: Models with a microphone module: L60617-001 Models with an HD camera: L60618-001 Models with an IR camera: L60619-001 Models with an IR camera and an ambient light sensor: L60620-001 Two different camera modules are available.
  • Page 78 The HD camera module is available as spare part number L60622-001. The microphone module is available as spare part number L60630-001. IR camera Remove the tape from on top of the module (1), lift upward to disengage the module from the adhesive on the display enclosure (2), disconnect the cables from the left and right sides of the module (3), and then remove the camera module from the display (4).
  • Page 79 If it is necessary to remove the ambient light sensor board, remove the foil shield from on top of the board (1), lift upward to disengage the board from the adhesive on the display enclosure (2), disconnect the cable from the board (3), and then remove the board from the display (4). The ambient light sensor board is available as spare part number L60629-001.
  • Page 80 On the back of the display panel, lift the tape from on top of the connector (2), and then disconnect the display cable from the rear of the panel (3). The raw display panel is available using the following spare part numbers: FHD panel, non-touch, 250 nits: L60603-001 FHD panel, non-touch, models with an IR camera and ambient light sensor, 400 nits: L60609-001 FHD panel, touch-on panel (TOP), 250 nits: L60610-001...
  • Page 81 If it is necessary to replace the display hinge cover, hinges, or both, rotate top of hinge cover away from display enclosure to disengage the tabs (1), and then pull the cover off the enclosure (2). The display hinge cover is available in the Hinge Kit as spare part number L13683-001. If it is necessary to replace the display hinges, remove the three Phillips M2.5 ×...
  • Page 82 If it is necessary to replace the camera cable: Camera cables are available in the Cable Kit as spare part number L60602-001 in models without a privacy display and L72085-001 in models with a privacy display. HD camera models Disconnect the cable from the camera (1), and then remove the cable from the display enclosure (2).
  • Page 83 If it is necessary to replace the WLAN antenna cables, peel the antennas from the top of the display enclosure (1), remove the antenna cables from the routing path on the bottom of the display enclosure (2), and then remove the antenna cables (3). NOTE: The WLAN antennas are included with the display enclosure.

  • Page 84: Top Cover

    Top cover Table 6-14 Top cover description and part number Description Spare part number Top cover (includes power button) L60632-001 The top cover remains after removing all other spare parts from the computer. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 85: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes

    Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that occurs at system startup, the BIOS validates the functionality of the following subsystems and conditions: AC adapter ● System board power ● Processor failure ●...
  • Page 86 BIOS The main area (DXE) of BIOS has CAP/NUM 2.2 - Power Follow the Crisis Recovery instructions at become corrupted and there is Blink = 2 http://support.hp.com/us-en/document/ no recovery binary image (red.white) c02693833/. available The embedded controller policy CAP/NUM 2.3 - Power...

  • Page 87: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer Setup Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ▲ Navigating and selecting in Computer Setup ●...

  • Page 88: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 89: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 90: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 91: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 92: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 93: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 94: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 95 Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.

  • Page 96: 10 Backing Up, Restoring, And Recovering

    You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: ▲...

  • Page 97: Restoring And Recovery

    HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 98: 11 Specifications

    11 Specifications Computer specifications Metric U.S. Dimensions Length 229.3 mm 9.03 in. Width 310.4 mm 12.22 in. Height (non-touch) 17.7 mm 0.70 in. Height (touch) 17.85 mm 0.70 in. Weight Non-touch display 1.33 kg 2.94 lbs Touch display 1.44 kg 3.18 lbs Input power Operating voltage...

  • Page 99: 33.8 Cm (13.3 In.) Display Specifications

    33.8 cm (13.3 in.) display specifications Metric U.S. Active diagonal size 33.8 cm 13.3 in. Resolution FHD: 1920 × 1080 Surface treatment Antiglare (except touch screen) Brightness FHD (45% CG): 250 nits FHD (72% CG): 400 nits (non-touch) or 1000 nits (non-touch, privacy) FHD (72% CG): 970 nits (touch, privacy) Viewing angle...

  • Page 100: M.2 Pcie Solid-State Drive Specifications

    M.2 PCIe solid-state drive specifications 256 GB* 512 GB* Dimensions Height 1 mm 1 mm Length 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm Weight < 10 g < 10 g Interface type ATA-7 ATA-7 Transfer rate Sequential Read Up to 2150 MB/s Up to 2150 MB/s Random Read...

  • Page 101: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 102: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 12-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
  • Page 103 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 104: 13 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 105 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 106: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 107 A utility must be used for the Computer Setup (BIOS) or writing data to this a custom utility. memory and is available on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions.

  • Page 108: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 109: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 110: 14 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 111: Index

    Index Symbols/Numerics power 13 display hinge `product description right touchpad 11 removal 69 ethernet 3 display panel product description 1 call answer light 13 display specifications 89 AC adapter, spare part numbers 25 call end light 13 DisplayPort, identifying USB Type- ambient light sensor board camera 10 spare part number 24...
  • Page 112 11 scroll lock 14 battery 8 ports using 14 call answer 13 HDMI 7 HP PC Hardware Diagnostics UEFI call end 13 product description 4 downloading 83 camera 10 USB SuperSpeed 7 starting 83 caps lock 12...
  • Page 113 5 pointing device 4 screw kit, spare part number 26 Thunderbolt port with HP Sleep and ports 4 security cable slot, identifying 9 Charge power requirements 4 security, product description 5 identifying USB Type-C 8 primary storage 2...
  • Page 114 WLAN device 19 WLAN label 19 WLAN/Bluetooth combo card removal 37 spare part number 22, 37 workstation guidelines 28 WWAN antenna spare part number 24 WWAN antennas, identifying 10 WWAN module removal 39 spare part number 22, 39 104 Index...

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