HP EliteBook 845 Maintenance And Service Manual
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HP EliteBook 845 Maintenance And Service Manual

14 inch g9 notebook pc
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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP EliteBook 845

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 Micro Devices, Inc. Bluetooth is a trademark available on your computer. computer, you agree to be bound by the terms owned by its proprietor and used by HP Inc. of the HP End User License Agreement (EULA). If Not all features are available in all under license.

  • Page 3: Table Of Contents

    Table of contents 1  Product description ....................................1 2  Components ........................................4 Locating hardware ....................................4 Locating software ....................................4 Right .........................................4 Left ...........................................5 Display ........................................6 Low blue light mode (select products only)..........................6 Keyboard area......................................8 Touchpad ......................................8 Touchpad settings................................8 Adjusting touchpad settings............................8 Turning on the touchpad............................8 Touchpad components................................8 Lights ......................................9 Special keys....................................
  • Page 4 Grounding the work area ................................33 Recommended materials and equipment ..........................33 Cleaning your computer..................................34 Enabling HP Easy Clean (select products only) ........................34 Removing dirt and debris from your computer........................34 Cleaning your computer with a disinfectant .......................... 35 Caring for wood veneer (select products only) ........................
  • Page 5 Backing up information and creating recovery media ........................85 Using Windows tools for backing up............................85 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ........85 Restoring and recovering your system............................86 Creating a system restore ................................ 86 Restoring and recovery methods ............................
  • Page 6 10  Statement of memory volatility................................97 Current BIOS steps ....................................97 Nonvolatile memory usage ................................99 Questions and answers..................................101 Using HP Sure Start (select products only) ...........................103 11  Power cord set requirements ................................104 Requirements for all countries ...............................104 Requirements for specific countries and regions.........................104 12  Recycling.......................................107...

  • Page 7: 1  Product Description

    Category Description Product Name HP EliteBook 845 14 inch G9 Notebook PC Processors AMD® Ryzen®9 HS PRO 6950H 3.3 GHz processor (8 cores, 16 MB Cache, 54 W) AMD Ryzen7 HS PRO 6850H 3.2 GHz processor (8 cores, 16 MB Cache, 54 W) AMD Ryzen7 PRO 6850U 2.7 GHz processor (8 cores, 16 MB Cache, 15 W)
  • Page 8 ● USB SuperSpeed 5 Gbps port with HP Sleep and Charge ● USB Type-C® power connector and SuperSpeed ports with HP Sleep and Charge and DisplayPort output (2) ● Keyboard/pointing Keyboard: Backlit, island-style, spill-resistant, premium notebook PC keyboard with Clickpad...
  • Page 9 Battery: 3 cell, 51 Whr, 4.68 Ahr, Long Life, polymer battery 3 cell, 38 Whr, 3.525 Ahr, Long Life, polymer Battery HP Fast Charge Technology AC adapter: 110 W, USB Type-C + USB Type-A slim AC adapter (straight barrel) 65 W, non-Power Factor Correction (nPFC), USB Type-C standard AC adapter (straight barrel, 1.8 m [6.0 ft]) 65 W, nPFC, USB Type-C slim AC adapter (straight barrel, 1.8 m [6.0 ft])

  • Page 10: 2  Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware Use these instructions to find out what hardware is installed on your computer. Select the Search icon (select products only) in the taskbar, type device manager in the search box, and ▲...

  • Page 11: Left

    Environmental Notices. To access this guide: Select the Search icon (select products only) in the taskbar, ▲ type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 12: Display

    Table 2-2 Left-side components and their descriptions (continued) Component Description USB SuperSpeed 5 Gbps port with HP Sleep and Connects a USB device, provides high-speed data transfer, and Charge charges small devices (such as a smartphone), even when the computer is off.
  • Page 13 The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Table 2-3 Display components and their descriptions...

  • Page 14: Keyboard Area

    Display components and their descriptions (continued) Component Description To access this guide: Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP ▲ Documentation. Keyboard area Keyboards can vary by language.

  • Page 15: Lights

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP ▲...

  • Page 16: Special Keys

    Table 2-5 Lights and their descriptions Component Description Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle viewing. Mute light On: Computer sound is off. ● Off: Computer sound is on. ● Microphone mute light On: Microphone is off.
  • Page 17 Table 2-6 Special keys and their descriptions Component Description Action keys Execute frequently used system functions. Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys.

  • Page 18: Rear

    Rear Use the illustration and table to identify the rear component. Table 2-7 Rear component and its description Component Description Vent (select products only) Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 19: Labels

    Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-9 Service label components and their descriptions Component Serial number Product ID HP product name Table 2-10 Service label components and their descriptions Component HP product name Product ID Serial number...
  • Page 20 Table 2-11 Service label components and their descriptions Component HP product name Warranty period Product ID Serial number Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings ● for the countries or regions in which the devices have been approved for use.

  • Page 21: 3  Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 22 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly: Display spare parts are available as subcomponents, not as whole units. Display subcomponent spare parts are available. For spare part information, see Display assembly subcomponents on page Top cover/keyboard with backlight and privacy filter (includes backlight cable and keyboard cable): For use in Belgium N14787-A41...
  • Page 23 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in Greece N14787-151 For use in Hungary N14787-211 For use in Iceland N14787-DD1 For use in India N14787-D61 For use in Israel N14787-BB1 For use in Italy N14787-061 For use in Japan...
  • Page 24 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in Denmark, Finland, and Norway N14786-DH1 For use in France N14786-051 For use in French Canada N14786-DB1 For use in Germany N14786-041 For use in Greece N14786-151 For use in Hungary N14786-211...
  • Page 25 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in the Brazil N14788-201 For use in Bulgaria N14788-261 For use in the Czech Republic and Slovakia N14788-FL1 For use in Denmark N14788-081 For use in Denmark, Finland, and Norway N14788-DH1 For use in France...
  • Page 26 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in the United Kingdom N14788-031 For use in the United States N14788-001 (3a) Card reader N02323-001 NOTE: The card reader spare part kit does not include the card reader cable. The card reader cable is included in the Cable Kit, spare part number N18760-001.
  • Page 27 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number 256 GB, M.2 2280, PCIe-4×4, SED solid-state drive with TLC M52029-001 256 GB, M.2 2280, PCIe, NVMe, value solid-state drive M85354-001 (10b) Solid-state drive shield N18250-001 (11a) Memory modules (2, SODIMM, DDR5-4800, 1.1v, NECC):...

  • Page 28: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (15a) Connector board (includes SIM slot and USB port) N13903-001 NOTE: The connector board spare part kit does not include the connector board cable. The connector board cable is included in the Cable Kit, spare part number N18760-001.
  • Page 29 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel: For use on computer models equipped with a display panel with an infrared webcam and ALS N18755-001 For use on computer models equipped with a display panel with an infrared webcam N09021-001 For use on computer models equipped with a display panel with an RGB webcam and ALS N18756-001...

  • Page 30: Cables

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number 35.6 cm (14.0 in), LCD, WUXGA (1920 × 1200), antiglare, LBL, UWVA, 45% CG, eDP 1.3 + PSR, bent, N99949-005 non-TOP display panel; typical brightness: 250 nits 35.6 cm (14.0 in), LCD, WUXGA (1920 ×...

  • Page 31: Mass Storage Devices

    Table 3-3 Cable Kit components descriptions Item Component The cables listed below are available in the Cable Kit, spare part number N18760-001. Audio jack cable Card reader cable Connector board cable Fingerprint reader cable NFC module cable Touchpad cable Mass storage devices To identify the mass storage devices, use this table.

  • Page 32: Miscellaneous Parts

    120 W HP Smart AC adapter (PFC, 7.4 mm, slim barrel) L89695-001 120 W HP Smart AC adapter (PFC, RC, 4.5 mm, slim barrel) M95377-001 65 W AC adapter (USB Type-C) + power cord (FDH, 1.8 m [6.0 ft]) bundle:...
  • Page 33 Table 3-5 Miscellaneous part descriptions and part numbers (continued) Component Spare part number HP G4 120 W dock with combination cable N97105-001 HP USB External DV D+-RW Drive 747080-001 Power cord (C13, 1.8 m [6.0 ft], conventional with sticker): For use in Argentina...
  • Page 34 Table 3-5 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in South Africa 187487-012 For use in South Korea 231216-015 For use in Switzerland 150304-015 For use in Taiwan 393312-008 For use in Thailand 285052-013 For use in the United Kingdom 100613-021 Power cord (C5, 1.0 m [3.3 ft], conventional with sticker):...
  • Page 35 Table 3-5 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in India L22624-001 For use in Israel L22323-001 For use in Italy L30813-001 For use in Japan L22330-001 For use in North America L22319-001 For use in the People's Republic of China L21930-001 For use in South Africa L22325-001...

  • Page 36: 4  Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Nonconductive, nonmarking pry tool ● Phillips P0 screwdriver ● Phillips P1 screwdriver ●...

  • Page 37: Drive Handling

    Drive handling Note the following guidelines when handling drives. IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 38: Preventing Electrostatic Damage To Equipment

    Static electricity increases as humidity decreases. ● Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...

  • Page 39: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 40: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 41: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 42: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Chapter 4  Removal and replacement procedures preliminary requirements...
  • Page 43 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 44 Table 4-3 Support information locations (continued) Service consideration Path to access information Near the bottom of the window, select Notebook PCs, and then select your location. Chapter 4  Removal and replacement procedures preliminary requirements...

  • Page 45: 5  Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 64 screws when you service the parts described in this chapter.
  • Page 46 Table 5-1 Bottom cover descriptions and part numbers (continued) Description Spare part number For use with system boards equipped with a 15 W processor N14777-001 Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 39).

  • Page 47: Battery

    Thoroughly clean the thermal material from the surfaces of the solid-state drive shield and the bottom cover each time the bottom cover is removed. The thermal pad is available in the Miscellaneous Kit, spare part number N15290-001. The following illustration shows the replacement thermal material locations. A thermal pad is used on the solid-state drive shield (1) and the bottom cover area (2) that services it.

  • Page 48: Wwan Module

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 49 Remove the bottom cover (see Bottom cover on page 39). Disconnect the battery cable from the system board (see Battery on page 41). Remove the WWAN module: Carefully disconnect the WWAN antenna cables (1) from the WWAN module. NOTE: Computer models have two WWAN antennas. The #5 red WWAN antenna cable connects to the WWAN module #5 Main terminal.

  • Page 50: Memory Modules

    If the WWAN antenna is not connected to the terminal on the WWAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. To install the WWAN module, reverse the removal procedure. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. Memory modules To remove the memory modules, use this procedure and illustration.
  • Page 51 Table 5-4 Memory module description and part numbers (continued) Description Spare part number Memory module shield: The memory module shield is available using spare part number N18250-001. Before removing the memory modules, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 39).

  • Page 52: Solid-State Drive

    Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then remove the module (2). Use the same procedure to remove all memory modules. To install a memory module, reverse the removal procedure. NOTE: Memory modules are designed with a notch to prevent incorrect insertion.

  • Page 53: Wlan Module

    Remove the solid-state drive: Release the grounding tape (1) that secures the solid-state drive shield to the memory module shield. Use the tab (2) on the solid-state drive shield to lift and remove the shield (3) from the computer. The solid-state drive shield is available using spare part number N18250-001. When installing the solid-state drive shield, be sure that the edges of the shield fit into all the clips (4) that are built into the system board.
  • Page 54 Table 5-6 WLAN module descriptions and part numbers Description Spare part number Qualcomm Fast Connect 6900 Wi-Fi 6E + Bluetooth 5.2 M.2 2230 160 MHz PCI-e + USB worldwide (WW) WLAN M85448-001 module Realtek 8852BE Wi-Fi 6 + Bluetooth 5.2 M.2 2230 PCI-e + USB WW WLAN module M91238-001 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module...

  • Page 55: Speakers

    If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. To install the WLAN module, reverse the removal procedure. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. Speakers To remove the speakers, use this procedure and illustration.

  • Page 56: Connector Board Cable

    To install the speakers, reverse the removal procedure. Connector board cable To remove the connector board cable, use this procedure and illustration. NOTE: The connector board cable is included in the Cable Kit, spare part number N18760-001. Before removing the connector board cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 39).

  • Page 57: Audio Jack Cable

    Remove the connector board cable (3) from the computer. To install the connector board cable, reverse the removal procedure. Audio jack cable To remove the audio jack cable, use this procedure and illustration. NOTE: The audio jack cable is included in the Cable Kit, spare part number N18760-001. Before removing the audio jack cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page...

  • Page 58: Connector Board

    Remove the audio jack cable (3) from the computer. To install the audio jack cable, reverse the removal procedure. Connector board To remove the connector board, use this procedure and illustration. Table 5-8 Connector board description and part number Description Spare part number Connector board (includes SIM slot and USB port) N13903-001...
  • Page 59 Remove the two Phillips M2.0 × 4.7 screws (1) that secure the I/O bracket to the computer. Remove the I/O bracket (2) from the computer. The I/O bracket is included in the Bracket Kit, spare part number N13862-001. Remove the SIM or the SIM slot insert (1) from the SIM slot. The SIM slot insert is included in the Plastics Kit, spare part number N18758-001.

  • Page 60: Fan

    Remove the connector board (2) from the computer. To install the connector board, reverse the removal procedure. To remove the fan, use this procedure and illustration. Table 5-9 Fan descriptions and part numbers Description Spare part number Fan (includes captive screws and cable): For use with system boards equipped with a 28 W processor N09036-001 For use with system boards equipped with a 15 W processor...

  • Page 61: Display Assembly

    Remove the fan (4) from the computer. To install the fan, reverse the removal procedure. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. Before removing the display assembly, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 39).
  • Page 62 Release the WWAN module antenna cables and the webcam module cable from the retention clips (3) that are built into the fan. Disconnect the display panel cable (1) from the system board. Carefully disconnect the WLAN module antenna cables (2) from the WLAN module. Computer models have either one or two WLAN module antenna cables.
  • Page 63 Remove the six Phillips M2.5 × 4.7 screws that secure the display assembly to the computer. Swing the display hinges (1) up and back as far as they will go. Open the display assembly (2) to a 90-degree angle. Separate the computer (3) from the display assembly. If you need to remove the display bezel or any of the internal display components, follow these steps.
  • Page 64 N18755-001: For use on computer models equipped with an infrared webcam and ALS ● N09021-001: For use on computer models equipped with an infrared webcam ● N18756-001: For use on computer models equipped with an RGB webcam and ALS ● N09022-001: For use on computer models equipped with an RGB webcam ●...
  • Page 65 If you need to remove the hinges: Remove the display assembly. Remove the display bezel. Remove the hinge cover. Remove the six Phillips M2.5 × 9.5 screws (1) that secure the hinges to the display back cover. Remove the hinges (2). The hinges are available using spare part number N09028-001.
  • Page 66 Remove the hinges. The display panel is secured to the display back cover with tape that is installed under the left (1) and right sides of the panel. To remove the panel, use tweezers to grasp the end of the tape (2). While turning the tweezers, wrap the tape around the tweezers as you continue to pull the tape out (3) from behind the display panel.
  • Page 67 Disconnect the display panel cable (5) from the display panel. Remove the display panel. The display panel is available using the following spare part numbers: M99947-005: 35.6 cm (14.0 in), LCD, WUXGA (1920 × 1200), antiglare, LED, UWVA, 45% CG, eDP ●...
  • Page 68 Detach the webcam module cable (3) from the display assembly. (The webcam module cable is attached to the display assembly with double-sided adhesive.) Remove the webcam module cable. The webcam module cable is included in the Display Cable Kit, spare part number N18759-001. If you need to remove the webcam module: Remove the display assembly.
  • Page 69 Remove the webcam module. The webcam module is available using spare part numbers N17325-001 (for use on computer models equipped with an infrared webcam module) and N17324-001 (for use on computer models equipped with an RGB webcam module). If you need to remove the hub board: Remove the display assembly.
  • Page 70 Remove the display assembly. Remove the display bezel. Remove the hinge cover. Remove the hinges. Remove the display panel. Remove the webcam module cable. Remove the webcam module. Release the WLAN antenna cables from the routing channels (1) that are built into the display back cover.

  • Page 71: Rtc Battery

    Detach the WWAN antenna transceivers (2) from the display back cover. (The WWAN antenna transceivers are attached to the display back cover with double-sided adhesive.) Remove the WWAN antennas (3). The WWAN antennas are included in the Display Antenna Kit, spare part number N16105-001. To reassemble and replace the display assembly, reverse the removal procedure.

  • Page 72: Nfc Module Cable

    Detach the RTC battery (3) from the top cover/keyboard. (The RTC battery is attached to the top cover/ keyboard with double-sided adhesive.) Remove the RTC battery. To install the RTC battery, reverse the removal procedure. NFC module cable To remove the NFC module cable, use this procedure and illustration. NOTE: The NFC module cable is included in the Cable Kit, spare part number N18760-001.

  • Page 73: Nfc Module Antenna

    Detach the NFC module cable (3) from the top cover/keyboard and touchpad. (The NFC module cable is attached to the top cover/keyboard and touchpad with double-sided adhesive.) Remove the NFC module cable. To install the NFC module cable, reverse the removal procedure. NFC module antenna To remove the NFC module antenna, use this procedure and illustration.

  • Page 74: Nfc Module

    Detach the NFC module antenna (2) from the top cover/keyboard and touchpad. (The NFC module antenna is attached to the top cover/keyboard and touchpad with double-sided adhesive.) Remove the NFC module antenna. To install the NFC module antenna, reverse the removal procedure. NFC module To remove the NFC module, use this procedure and illustration.

  • Page 75: Touchpad Cable

    Detach the NFC module (2) from the top cover/keyboard. (The NFC module is attached to the top cover/ keyboard with double-sided adhesive.) Remove the NFC module. To install the NFC module, reverse the removal procedure. Touchpad cable To remove the touchpad cable, use this procedure and illustration. NOTE: The touchpad cable is included in the Cable Kit, spare part number N18760-001.

  • Page 76: Touchpad

    Detach the touchpad cable (3) from the top cover/keyboard and touchpad. (The touchpad cable is attached to the top cover/keyboard and touchpad with double-sided adhesive.) Remove the touchpad cable. To install the touchpad cable, reverse the removal procedure. Touchpad To remove the touchpad, use this procedure and illustration. Table 5-12 Touchpad descriptions and part numbers Description...

  • Page 77: Fingerprint Reader

    Detach the NFC module antenna (2) from the top cover/keyboard and touchpad. (The NFC module antenna is attached to the top cover/keyboard and touchpad with double-sided adhesive.) Remove the eight Phillips M1.5 × 2.2 screws (3) that secure the touchpad to the computer. Remove the touchpad (4) from the computer.

  • Page 78: Fingerprint Reader Cable

    Remove the Phillips M2.0 × 2.5 broad head screw (3) that secures the fingerprint reader and bracket to the computer. Remove the fingerprint reader bracket (4). The fingerprint reader bracket is included in the Bracket Kit, spare part number N13682-001. Remove the fingerprint reader (5) and cable.

  • Page 79: Card Reader Cable

    Release the ZIF connector (1) to which the fingerprint reader cable is connected, and then disconnect the ▲ fingerprint reader cable (2) from the fingerprint reader. To install the fingerprint reader cable, reverse the removal procedure. Card reader cable To remove the card reader cable, use this procedure and illustration. NOTE: The card reader cable is included in the Cable Kit, spare part number N18760-001.

  • Page 80: Card Reader

    Remove the card reader cable (3) from the computer. To install the card reader cable, reverse the removal procedure. Card reader To remove the card reader, use this procedure and illustration. Table 5-14 Card reader description and part number Description Spare part number Card reader N02323-001...

  • Page 81: System Board

    Remove the card reader (2) from the computer. To install the card reader, reverse the removal procedure. System board To remove the system board, use these procedures and illustrations. Table 5-15 System board descriptions and part numbers Description Spare part number The system board spare part kit includes an integrated processor and replacement thermal material.
  • Page 82 Table 5-15 System board descriptions and part numbers (continued) Description Spare part number Equipped with an AMD Ryzen5-6600U 2.9 GHz processor (6 cores, 16 MB Cache, 15 W) and a non-Windows N13896-001 operating system Before removing the system board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 39).
  • Page 83 Disconnect the following cables from the system board: RTC battery cable (10) ● Fingerprint reader ZIF cable (11) ● Webcam module cable (12) ● Connector board ZIF cable (13) ● Remove the following screws that secure the system board to the computer: Two Phillips M2.0 ×...

  • Page 84: Heat Sink

    Lift the left side of the system board (1) until it rests at an angle. Slide the system board (2) up and to the left at an angle to remove it. To install the system board, reverse the removal procedure. Heat sink To remove the heat sink, use these procedures and illustrations.

  • Page 85: Top Cover/Keyboard

    Remove the heat sink (2) from the system board. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.
  • Page 86 Table 5-17 (continued) Description Spare part number Top cover/keyboard (includes keyboard cable) N13906-xxx Table 5-18 Spare part country codes For use in country or region Spare part For use in country or region Spare part For use in country or region Spare part number number...

  • Page 87: 6  Computer Setup (Bios), Tpm, And Hp Sure Start

    NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 88: Restoring Factory Settings In Computer Setup

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

  • Page 89: Downloading A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 90: Tpm Bios Settings (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 91: 7  Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the type of ▲...

  • Page 92: Restoring And Recovering Your System

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 93: Changing The Computer Boot Order

    HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 94: 8  Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 95: Accessing Hp Pc Hardware Diagnostics Windows From Support Assistant

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. Select the Start button.

  • Page 96: Downloading The Hp Pc Hardware Diagnostics Windows From The Microsoft Store

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated.

  • Page 97: Starting Hp Pc Hardware Diagnostics Uefi

    Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the failure ID code ▲ that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions.

  • Page 98: Downloading Hp Pc Hardware Diagnostics Uefi By Product Name Or Number (Select Products Only)

    Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive. NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number.
  • Page 99 ● mode by selecting Execute Remote HP PC Hardware Diagnostics. Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP ● website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.

  • Page 100: 9  Specifications

    Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric...

  • Page 101: 35.6 Cm (14.0 In) Display Specifications

    Table 9-1 Computer specifications (continued) Metric U.S. NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. 35.6 cm (14.0 in) display specifications This section provides specifications for your display. Table 9-2 Display specifications Metric...

  • Page 102: Solid-State Drive Specifications (Sata-3)

    Table 9-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* Sequential read up to 2150 MBps up to 2150 MBps up to 2150 MBps Random read Up to 300,000 IOPs Up to 300,000 IOPs Up to 300,000 IOPs Sequential write up to 1550 MBps up to 1550 MBps...

  • Page 103: 10  Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. ● Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 104 During the reboot, press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. NOTE: If the system has a BIOS administrator password, type the password at the prompt. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number.

  • Page 105: Nonvolatile Memory Usage

    8 MB Provides Data cannot be written to This memory is flash (select protected this device via the host protected by the HP models only) backup of processor. The content is Sure Start Embedded critical System managed solely by the Controller.
  • Page 106 A utility must be Computer Setup (BIOS) or used for writing a custom utility. data to this memory and is available on the HP website; go http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions. Intel 1.5 MB or 7...

  • Page 107: Questions And Answers

    HP ProtectTools Security flash. Manager. Questions and answers Use this section to answer your questions about nonvolatile memory. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: The restore defaults feature does not securely erase any information on your hard drive.
  • Page 108 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 109: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.

  • Page 110: 11  Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 111 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa...
  • Page 112 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-UL marks.

  • Page 113: 12  Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

  • Page 114: Index

    59 downloading an update 82, 83 disinfecting 35 spare part number 24 updating 82 HP Easy Clean 34 spare part numbers 23, 61 boot order removing dirt and debris 34 Display Panel Cable Kit, spare part changing using the f9 prompt 83...
  • Page 115 6 spare part number 54 HP Recovery media spare part numbers 21 recovery 86 fingerprint reader HP Smart Adapter 7.4 mm adapter, memory illustrated 20 spare part number 26 nonvolatile 97 removal 71 HP Sure Recover 87...
  • Page 116 USB flash drive 86 packaging guidelines 30, 36 spare part number 22 recovery media 85 pointing device, product speakers, identifying 12 creating using HP Cloud Recovery description 2 special keys, using 10 Download Tool 85 ports specifications creating using Windows tools 85...
  • Page 117 20 removal 42 USB SuperSpeed 5 Gbps port, spare part number 20, 42 identifying 5 USB SuperSpeed port with HP Sleep and Charge, identifying 6 USB Type-C power connector and Thunderbolt port with HP Sleep and Charge, identifying 6...

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