HP EliteBook 830 G5 Maintenance And Service Manual
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HP EliteBook 830 G5 Maintenance And Service Manual

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  • Page 1 HP EliteBook 830 G5 Notebook PC HP EliteBook 836 G5 Notebook PC Maintenance and Service Guide...
  • Page 2 Intel and Core are trademarks of Intel bound by the terms of the HP End User License Not all features are available in all editions of Corporation in the U.S. and other countries.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................7 Right ..................................7 Left ..................................9 Display ................................. 10 Keyboard area ..............................12 TouchPad ............................12 Lights ..............................13 Buttons, speakers, and fingerprint reader ..................14 Special keys ............................15 Action keys ............................
  • Page 8 Display assembly ..........................71 Top cover ............................82 7 Interpreting system validation diagnostic front panel LEDs and audible codes ..........83 8 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 85 Using Computer Setup ............................85 Starting Computer Setup ........................85 Using a USB keyboard or USB mouse to start Computer Setup (BIOS) ......
  • Page 9 Using HP Sure Start (select products only) ......................88 9 Using HP PC Hardware Diagnostics (UEFI) ....................... 89 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............89 10 Backing up, restoring, and recovering ......................91 Creating recovery media and backups ........................ 91 Using HP Recovery media (select products only) ................

  • Page 11: Product Description

    HP Thunderbolt 3 Dock - maximum resolution = 4K @60Hz (DP1) and 4K @60Hz (DisplayPort 2) ● HP Thunderbolt Dock 120W or 230W G2 - maximum resolution = 4K @60Hz (DisplayPort 1) and 4K @60Hz (DisplayPort 2) with Thunderbolt Internal graphics:...
  • Page 12 256 GB, SATA-3, SS, TLC, FIPS-140-2 256 GB, SATA-3, Opal 2, TLC 128 GB, SATA-3, SS, TLC Audio and video HP Bang & Olufsen Audio Multi-array microphone (including World-Facing 3rd microphone) Stereo speakers (2)(13mm × 38mm × 4mm) Webcam HD RGB 720p...
  • Page 13 Intel Ethernet Connection I219-LM 10/100/1000 (vPro) S3/S4/S5 Wake-on-LAN *The following support S3/S4/S5 wake on LAN/HBMA (via out of band): embedded NIC, HP Elite USB-C Dock, HP USB-C Universal Dock, HP Thunderbolt Dock 120W/230W G2, and HP USB-C Mini Dock. *The following support S3 wake on LAN/HBMA (via Windows operating system): HP Thunderbolt 3 Dock, HP Elite USB-C Docking Station G2, HP USB-C Travel Dock, and HP USB Travel Dock.
  • Page 14 HP Collaboration Keyboard ● Dual point, non-backlit, spill resistant with drain ● Dual point, backlit, spill resistant with drain, with HP Dura Keys TouchPad: Support for Microsoft Precison Touchpad Default Gestures Firmware PTP (Point to Point) with Filter Driver Support for ‘No Hybrid Mode’...
  • Page 15 Support for models without a fingerprint reader Smart Card reader (active) Support for models without a Smart Card reader Preboot authentication (password, smart card) Hardware enforced Firmware Protection: HP Hardware Root of Trust + Sure Start Gen4 Operating system Preinstalled: Windows 10 Home 64...
  • Page 16 Category Description Windows 10 Pro 64 OSDVD Windows 10 Pro 64 OSUSB Certified: Microsoft WHQL Web-only support: Windows 10 Enterprise 64 Windows 10 Pro 64 CBB 1703 Windows 10 Enterprise 64 LTSB 1607 Serviceability End user replaceable parts: AC adapter Solid-state drive Memory module WLAN module...

  • Page 17: Components

    NOTE: All models have a SIM card slot and icon, but models that do not have the HP Mobile Broadband Module, a wireless wide area network (WWAN) device, installed at the factory are shipped with a non-removable plug inserted into the slot.
  • Page 18 Connects an optional docking device. USB Type-C power connector and Connects an AC adapter that has a USB Type-C connector, Thunderbolt™ port with HP Sleep and Charge supplying power to the computer and, if needed, charging the computer battery. – and –...

  • Page 19: Left

    The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. USB 3.x SuperSpeed port with HP Sleep and Connects a USB device, provides high-speed data transfer, and Charge even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.

  • Page 20: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ ‒ or –...
  • Page 21 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ ‒ or –...

  • Page 22: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ ‒ or –...

  • Page 23: Lights

    Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 24: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button briefly to exit Sleep. ●...

  • Page 25: Special Keys

    Special keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Hot keys (select products only) on page Windows key Opens the Start menu.

  • Page 26: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page To use an action key, press and hold the key. ▲ Icon Description Switches the screen image among display devices connected to the system.

  • Page 27: Hot Keys (Select Products Only)

    Icon Description ● Starts a call during a 1-on-1 chat. Places a call on hold. ● NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers. ● Ends a call. ● Declines incoming calls. ●...

  • Page 28: Bottom

    Bottom Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Chapter 2 Components...

  • Page 29: Front

    Front Component Description Power light ● On: The computer is on. Blinking: The computer is in the Sleep state, a power- ● saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 30: Cover

    Cover Component Description Internal microphone(s) (1 or 2 depending on model) Record(s) sound. Chapter 2 Components...

  • Page 31: Labels

    Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component HP product name (select products only) Model number Product ID Serial number...
  • Page 32 Component Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Chapter 2 Components...

  • Page 33: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 34 Item Component Spare part number Display assembly not spared Touch screen display assemblies are spared only as whole unit hinge-ups. All privacy display assemblies including non-touch are spared as whole unit hinge-ups. Non-touch display assemblies are spared at the subcomponent level only. For more non- touch display assembly spare part information, see Display assembly subcomponents on page...
  • Page 35 256 GB, SATA-3, FIPS-140-2, TLC L50400-001 256 GB, SATA-3, Opal 2, TLC L13723-001 128 GB, SATA-3, TLC L13720-001 (17) WWAN module LTE CAT4: Huawei HP lT4210, LTE/HSPA+ w/GPS L15398-001 LTE CAT9: Fibocom lT4210 LTE/HSPA+ w/GPS 845710-003 (18) L13679-001 (19) Heatsink...

  • Page 36: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Bezel For use in models with microphone modules L14934-001 For use in models with an HD camera (includes camera shutter) L14933-001 For use in models with an IR camera (includes camera shutter) L14932-001 For use in models with an IR camera and an ambient light sensor (includes camera shutter) L14931-001...
  • Page 37 Item Component Spare part number FHD, non-touch, HD camera L14387-001 FHD, non-touch, IR camera L14390-001 FHD, touch, IR camera L14395-001 FHD, non-touch, IR camera, WWAN models, privacy L13829-001 FHD, touch, IR camera, WWAN models L47440-001 Camera module (for models equipped with both HD and IR cameras, and an ambient light sensor;...

  • Page 38: Cable Kit

    Cable Kit Item Description Spare part number Cable Kit L13678-001 Keyboard cable Card reader cable TouchPad cable Fingerprint reader cable NFC cable Chapter 3 Illustrated parts catalog...

  • Page 39: Plastics Kit

    Spare part number AC adapter, non-PFC, 4.5 mm 65 W HP Smart AC adapter, 3 prong 710412-001 65 W HP Smart AC Adapter for use in Argentina 710340-850 65 W HP Smart AC adapter, EM 913691-850 65 W, wall mount, 3 pin, USB-C...
  • Page 40 Component Spare part number United Kingdom L27470-001 Thunderbolt Dock, 120 W (includes cable) L15809-001 Screw Kit L13696-001 Pointing stick covers, quantity of 20 L15396-001 Power cord (3-pin, C5, black, 1.0-m, duckhead), for use in: Argentina L19339-001 Australia L19340-001 Brazil L19341-001 Denmark L19342-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden)
  • Page 41 Component Spare part number South Korea L19366-001 Switzerland L19370-001 Taiwan L19372-001 Thailand L19371-001 United Kingdom and Singapore L19373-001 Power cord (3-pin, C5, black, 1.8-m, duckhead), for use in: Argentina L19339-002 Australia L19340-002 Brazil L19341-002 Denmark L19342-002 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden) L19343-002 India L19345-002...
  • Page 42 Component Spare part number South Africa L19369-002 South Korea L19366-002 Switzerland L19370-002 Taiwan L19372-002 Thailand L19371-002 United Kingdom and Singapore L19373-002 Power cord (C7, black, 1.00-m), for use in: Japan L19375-001 Chapter 3 Illustrated parts catalog...

  • Page 43: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Phillips P0 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 44: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 45: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 46: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 47: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 48: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 16 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts.
  • Page 49 Loosen the five captive screws (1) and the two inset captive screws (2) that secure the bottom cover. Starting under the display, insert a case removal tool (1) and lift the bottom cover off the computer (2). Reverse the removal procedures to install the bottom cover. Component replacement procedures...

  • Page 50: Battery

    Battery Description Spare part number Battery, 3 cell, 50 WHr, 4.33 Ah 933321-855 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 51 Rotate the top of the battery upward (1), and then lift the battery out of the computer (2). IMPORTANT: When installing the battery, insert the tabs on the bottom of battery into the clips built into the computer (3), and then rotate the battery into place Reverse the removal procedures to install the battery.

  • Page 52: Solid-State Drive (Ssd)

    Solid-state drive (SSD) Description Spare part number 1 TB, PCIe, Gen3×4, NVMe, TLC L13728-001 512 GB, PCIe, Gen3×4, SS, NVMe, TLC L13727-001 512 GB, PCIe, Gen3×4, Self-encrypting drive (SED), Opal 2, TLC L13726-001 512 GB, SATA-3, FIPS-140-2, TLC L13725-001 360 GB, PCIe Gen3×4, NVMe,TLC L13724-001 256 GB, PCIe, Gen3x4, SS, NVMe, TLC L13721-001...
  • Page 53 Remove the drive by pulling it away from the connector (2). NOTE: M.2 solid-state drives are designed with notches to prevent incorrect insertion. Reverse this procedure to install the solid-state drive. Component replacement procedures...

  • Page 54: Memory Modules

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
  • Page 55 Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. Remove the bottom cover (see Bottom cover on page 38). Disconnect the battery cable from the system board (see Battery on page 40).

  • Page 56: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. The WLAN module and WWAN module are not interchangeable. Description Spare part number Realtek RTL8822BE 802.11ac 2x2 Wi-Fi + Bluetooth 4.2 Combo Adapter 915623-001 Intel Dual Band Wireless-AC 8265 802.11ac 1x1 WiFi + BT 4.0 combo adapter 851592-001 Intel Dual Band Wireless-AC 8260NGW 802.11a/g/g/n+ac 2x2 WiFi + BT 4.2 combo adapter 851594-001...
  • Page 57 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 58: Wwan Module

    The WLAN module and WWAN module are not interchangeable. The WWAN module is available on select models only. Description Spare part number LTE CAT4: Huawei HP lt4132, LTE/HSPA+ w/GPS 845710-003 LTE CAT9: Fibocom lT4210 LTE/HSPA+ w/GPS L15398-001 Before removing the WWAN module, follow these steps: Shut down the computer.
  • Page 59 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 60: Keyboard

    Keyboard In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Description Spare part number Keyboard, no backlight L13698-xx1 Keyboard, backlit L13697-xx1 Keyboard, backlit, privacy L15500-xx1 Pointing stick covers, quantity of 20 L15396-001 For use in country Spare part...
  • Page 61 NOTE: The screws are labeled with a keyboard symbol. Insert a screwdriver or similar thin tool into the release hole near the fan, and then press on the back of the keyboard until it disengages from the computer (2). NOTE: Cables connect the bottom of the keyboard to the system board.
  • Page 62 With the keyboard resting on the palm rest (1), disconnect the backlight cable from the system board ZIF connector (2) (select models only). Disconnect the keyboard cable from the system board ZIF connector (3). Remove the keyboard (4). Reverse this procedure to install the keyboard. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 63: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 77 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.

  • Page 64: Heat Sink Assembly

    Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal material. Description Spare part number Heat sink L13680-001 Before removing the heat sink assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 65 Thoroughly clean the thermal material from the surfaces of the system board component (1) and the heat sink (2) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Reverse this procedure to install the heat sink.

  • Page 66: Rtc Battery

    RTC battery Description Spare part number RTC battery L13694-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 67: Rj-45 Board With Bracket

    RJ-45 board with bracket Description Spare part number RJ-45 board with bracket L19425-001 Before removing the RJ-45 board and bracket, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 68: Power Button Board

    Power button board Description Spare part number Power button board assembly L13687-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 69: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly (includes cable) L13684-001 Before removing the speaker assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 70: Fingerprint Reader Assembly

    Fingerprint reader assembly Description Spare part number Fingerprint reader assembly (includes cable) L13681-001 Before removing the fingerprint reader assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 71: Touchpad

    TouchPad Description Spare part number TouchPad for use in models without an NFC module L13685-001 TouchPad for use in models with an NFC module L15394-001 Before removing the TouchPad, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 72: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board L19426-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 73: Nfc Module

    NFC module Description Spare part number NFC module (includes antenna and TouchPad foam) L13682-001 Before removing the NFC module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 74: Smart Card Reader

    Smart card reader Description Spare part number Smart card reader L13690-001 Smart card reader cable (available in Cable Kit) L13678-001 (Cable Kit) Before removing the card reader, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 75: Fan

    Description Spare part number L13679-001 Before removing the fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 76 Remove the fan from the computer (3). Reverse this procedure to install the fan. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 77: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Description Spare part number Intel i7-8650U processor L13712-001 Intel i7-8550U processor L13711-001 Intel i5-8350U processor L13710-001...
  • Page 78 Position the computer upright and open as far as possible. Remove the two Phillips M2.0×3.0 screws that secure the system board to the computer. Close the computer and position it upside down. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 79 Disconnect the following cables from the system board: (1) Speaker cable (2) Display cable (3) Camera cable (4) Power button board cable (5) Smart card reader cable (6) NFC module cable (7) Fingerprint reader cable (8) RTC battery cable Remove the one Phillips M2.0×3.0 screw (1) that secures the USB bracket to the computer, then remove the bracket (2).
  • Page 80 Remove the six Phillips M2.0×3.0 screws (3) that secure the system board to the computer. Lift the right side of the system board up at an angle (1). Pull the system board up and toward the right to disengage the connectors from the left side of the computer, and then remove the system board (2).

  • Page 81: Display Assembly

    Display assembly NOTE: Touch screen display assemblies are spared only as whole unit hinge-ups. NOTE: Non-touch display assemblies are spared at the subcomponent level only. For more non-touch display assembly spare part information, see Display assembly subcomponents on page Before removing the display assembly, follow these steps: Shut down the computer.
  • Page 82 Lift the display assembly straight up and remove it (3). CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 83 To remove the display bezel, first rotate top of hinge cover away from display enclosure to disengage the tabs (1), and then pull the cover off the enclosure (2). The display hinge cover for non-privacy displays is available in the Hinge Kit for touch displays using spare part number L17975-001.
  • Page 84 Remove the display bezel (4). The display bezel is available using the following spare part numbers: Models with a microphone module: L14934-001 Models with an HD camera: L14933-001 Models with an IR camera: L14932-001 Models with an IR camera and an ambient light sensor: L14931-001 Two different camera modules are available.
  • Page 85 The HD camera module is available using spare part number L13677-001. The microphone module is available using spare part number L13689-001. IR camera Remove the tape from atop the module (1), lift upward to disengage the module from the adhesive on the display enclosure (2), disconnect the cables from the left and right sides of the module (3), and then remove the camera module from the display (4).
  • Page 86 If it is necessary to remove the ambient light sensor board, disconnect the cable from the board (1), lift upward to disengage the board from the adhesive on the display enclosure (2), and then remove the board from the display (3). The ambient light sensor board is available using spare part number L13688-001.
  • Page 87 On the back of the display panel, lift the tape from atop the connector (2), and then disconnect the display cable from the rear of the panel (3). The raw display panel is available using the following spare part numbers: FHD panel, non-touch, HD camera: L14387-001 FHD panel, non-touch, for use with models equipped with an infrared camera and ambient light sensor: L14390-001...
  • Page 88 If it is necessary to replace the display hinge cover and/or hinges, rotate top of hinge cover away from display enclosure to disengage the tabs (1), and then pull the cover off the enclosure (2). The display hinge cover for non-privacy displays is available in the Hinge Kit for touch displays using spare part number L17975-001.
  • Page 89 If it is necessary to replace the display cable, lift the cable from the routing path in the display enclosure. The display cable is available in the Cable Kit, using spare part number L13678-001. If it is necessary to replace the camera/ambient light sensor cable: HD camera models Disconnect the cable from the ambient light sensor board (1) and from the HD camera (2), and then remove the cable from the display enclosure (3).
  • Page 90 IR camera models Disconnect the cable from the ambient light sensor board (1), from the left (2) and right (3) sides of the IR camera, and then remove the cable from the display enclosure (4). The camera cable is available in the Cable Kit using spare part number L13678-001. If it is necessary to replace the WLAN antenna cables, peel the antennas from the top of the display enclosure (1), remove the antenna cables from the routing path on the bottom of the display enclosure (2), and then remove the antenna cables (3).
  • Page 91 If it is necessary to replace the WWAN antenna cables, peel the antennas from the top of the display enclosure (1), remove the antenna cables from the bottom and sides of the display enclosure (2), and then remove the antenna cables (3). NOTE: The WWAN antennas are available using spare part number L19428-001.

  • Page 92: Top Cover

    Top cover Description Spare part number Top cover L13831-001 The top cover remains after removing all other spared parts from the computer. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 93: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes

    Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that occurs at system startup, the BIOS validates the functionality of the following subsystems and conditions: ● AC adapter ● System board power ● Processor failure ●...
  • Page 94 BIOS The main area (DXE) of BIOS has CAP/NUM 2.2 - Power Follow the Crisis Recovery instructions at become corrupted and there is Blink = 2 http://support.hp.com/us-en/document/ no recovery binary image (red.white) c02693833/. available The embedded controller policy CAP/NUM 2.3 - Power...

  • Page 95: Computer Setup (Bios), Tpm, And Hp Sure Start

    Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Using a USB keyboard or USB mouse to start Computer Setup (BIOS) You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must first disable FastBoot.

  • Page 96: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 97: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 98: Changing The Boot Order Using The F9 Prompt

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 99: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 100 Additional BIOS crisis recovery tool HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS. For more information about using the 3-in-1 USB key for BIOS crisis recovery, go to http://www.hp.com/go/...

  • Page 101: 10 Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 102: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 103: Using The Hp Cloud Recovery Download Tool (Select Products Only)

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 104: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. You can find contact information from the HP website.

  • Page 105: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 106: 11 Specifications

    11 Specifications Computer specifications Metric U.S. Dimensions Length 229.3 mm 9.03 in Width 310.4 mm 12.22 in Height (non-touch) 17.7 mm 0.70 in Height (touch) 17.9 mm 0.70 in Weight 1.33 to 1.48 kg 2.94 to 3.32 lbs Input power Operating voltage 19.0 V dc @ 4.74 A –...

  • Page 107: 33.8-Cm (13.3-In) Display Specifications

    33.8-cm (13.3-in) display specifications Metric U.S. Active diagonal size 33.8-cm 13.3-in Resolution FHD: 1920×1080 Surface treatment Anti-glare (except touch screen) Brightness FHD (45% CG): 220 nits FHD (72% CG): 400 nits or 300 nits Viewing angle UWVA Backlight Aspect ratio 16:9 Display panel interface 33.8-cm (13.3-in) display specifications...

  • Page 108: M.2 Pcie Solid-State Drive Specifications

    M.2 PCIe solid-state drive specifications 256-GB* 512-GB* 1-TB* Dimensions Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g < 10 g Interface type ATA-7 ATA-7...

  • Page 109: M.2 Sata Solid-State Drive Specifications

    M.2 SATA solid-state drive specifications 128-GB* 256-GB* 512-GB* Height 1.35 mm 1.35 mm 1.35 mm Weight < 10 g < 10 g < 10 g Form factor M.2 2280-D2-B-M M.2 2280-D2-B-M M.2 2280-D2-B-M Transfer rate up to 540 MB/sec up to 540 MB/sec up to 540 MB/sec Interface type SATA-3...

  • Page 110: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 111 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 112: 13 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 113 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 114: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 115 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Nonvolatile memory usage 105...

  • Page 116: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 117: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 118: 14 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 119: Index

    Index Symbols/Numerics boot order computer specifications 96 `product description changing 95 connector, power 8 ethernet 3 changing using the f9 prompt display assembly bottom 22 AC adapter, spare part numbers 29 removal 71 bottom cover action keys 16 spare part numbers 71 removing 38 identifying 16 subcomponents 26...
  • Page 120 95 power 13, 19 USB 3.x SuperSpeed 7 HP Sure Start 107 RJ-45 (network) 8 USB 3.x SuperSpeed port with HP sharing or presenting 13 Sleep and Charge 9 wireless 13, 19 USB Type-C power connector and internal microphones, identifying...
  • Page 121 91 screw kit, spare part number 30 product name 1 security cable slot, identifying 9 security 5 security, product description 5 Thunderbolt port with HP Sleep and serviceability 6 serial number, computer 21 Charge video 2 service labels, locating 21...
  • Page 122 vents, identifying 9, 18 video, product description 2 volume adjusting 16 mute 16 Windows system restore point 91, 92 Windows key, identifying 15 Windows tools using 92 wireless action key 16 wireless antennas disconnecting 46, 48 wireless antennas, identifying 10, wireless certification label 22 wireless light, identifying 13, 19 wireless networking...

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