HP EliteBook 835 G11 Maintenance And Service Manual
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HP EliteBook 835 G11 Maintenance And Service Manual

HP EliteBook 835 G11 Maintenance And Service Manual

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Maintenance and Service Guide
HP EliteBook 835 13 inch G11 Notebook PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP EliteBook 835 G11

  • Page 1 Maintenance and Service Guide HP EliteBook 835 13 inch G11 Notebook PC SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.
  • Page 2 HP End Not all features are available in all and used by HP Inc. under license. Intel User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.
  • Page 4 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details. Accessing parts described in "Removal and replacement procedures for authorized service provider parts"...

  • Page 5: Table Of Contents

    Preventing electrostatic damage to equipment............................30 Personal grounding methods and equipment............................30 Grounding the work area......................................31 Recommended materials and equipment..............................31 Cleaning your computer........................................32 Enabling HP Easy Clean (select products only) ............................32 Removing dirt and debris from your computer............................32...
  • Page 6 7 Backing up, restoring, and recovering....................................73 Backing up information and creating recovery media............................73 Using Windows tools for backing up..................................73 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......73 Restoring and recovering your system..................................73 Creating a system restore .......................................74 Restoring and recovery methods ..................................74...
  • Page 7 Accessing HP PC Hardware Diagnostics Windows..........................80 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant..........80 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only).....81 Downloading HP PC Hardware Diagnostics Windows.........................81 Downloading the latest HP PC Hardware Diagnostics Windows version from HP..........81 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........81...
  • Page 8 Requirements for specific countries and regions.............................94 13 Recycling................................................97 Index....................................................98 viii...

  • Page 9: Product Description

    33.8 cm (13.3 in), WUXGA (1920 × 1200), UWVA, antiglare Nontouch WLED + low blue light, 1000 nits, sRGB 100%, HP Sure View reflect integrated privacy screen WLED + low blue light, 400 nits, low power, sRGB 100% LED, 300 nits, NTSC 45%...
  • Page 10 NFC NXP NPC300 Integrated Wireless Wide Area Network (WWAN) options with quad antennas (M.2 30 × 52 socket PCIe) (select products only) HP 4G LTE-A Pro Cat16 WWAN eSIM HP 5G Sub-6 Cat 19 WWAN eSIM Low-Power Wide-Area Network (LPWAN)
  • Page 11 Windows 11 Pro Education Windows 11 Home - HP recommends Windows 11 Pro for Business Windows 11 Home Single Language - HP recommends Windows 11 Pro for Business Windows 11 Pro (Windows 11 Enterprise or Windows 10 Enterprise available with a Volume Licensing...
  • Page 12 Table 1-1 Product components and their descriptions (continued) Category Description WLAN module WWAN module Speakers Chapter 1 Product description...

  • Page 13: Components

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 14: Left

    High Definition Multimedia Interface (HDMI) device. USB 5 Gbps port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices (such as a smartphone), even when the computer is off.

  • Page 15: Display

    The Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. NOTE: Refer to the illustration that most closely matches your computer.

  • Page 16: Keyboard Area

    Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language.

  • Page 17: Adjusting Touchpad Settings

    Adjusting touchpad settings Use these steps to adjust touchpad settings and gestures. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press enter. Choose a setting. Turning on the touchpad Follow these steps to turn on the touchpad. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press enter.

  • Page 18: Lights

    Lights Use the illustration and table to identify the lights on the computer. Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle viewing.

  • Page 19: Button And Fingerprint Reader

    Button and fingerprint reader Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon in the taskbar, type Sign-in options in the search box, and then select the Sign-on options app.

  • Page 20: Special Keys

    Table 2-6 Button and fingerprint reader and their descriptions Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ●...

  • Page 21: Bottom

    Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys . Windows key Opens the Start menu.

  • Page 22: Rear

    Table 2-8 Bottom components and their descriptions Component Description Speakers (2) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 23 Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Table 2-10 Service label components Component Serial number Product ID HP product name Table 2-11 Service label components Component HP product name Product ID Serial number...
  • Page 24 Table 2-12 Service label components Component HP product name Warranty period Product ID Serial number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

  • Page 25: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 26 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available only as subcomponents. For spare part information, Display assembly subcomponents on page Top cover with keyboard (includes smart card reader) NOTE: For a detailed list of country codes, see...
  • Page 27 Realtek 8852CE Wi-Fi 6E + Bluetooth 5.3 N19618-005 MediaTek RZ616 Wi-Fi 6E + Bluetooth 5.3 N22541-005 (15) WWAN module HP 4G LTE-A Pro Cat16 WWAN eSIM N65633-005 HP 5G Sub-6 Cat 19 WWAN eSIM N62079-005 Qualcomm 9205 LTE-M (CAT-M1) (LPWAN) N90688-005...

  • Page 28: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number 1 TB, PCIe-4 × 4, TLC M16560-001 1 TB, PCIe-4 × 4, TLC (PRC) N77395-001 1 TB, PCIe-4 × 4 N45474-001 1 TB, PCIe-4 × 4 (PRC) N77394-001 512 GB, PCIe-4 ×...
  • Page 29 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display panel (includes cover adhesive and bezel adhesive) 300 nits N96419-001 300 nits, touch screen N96420-001 400 nits N96418-001 1000 nits, privacy panel N14759-001 Camera module RGB camera P04763-001 RGB + IR camera P04764-001...

  • Page 30: Miscellaneous Parts

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number Microphone module P04403-001 Display bezel Model with an IR camera and ACS N08523-001 Models with an RBG camera and ACS N08524-001 Models with a microphone and no camera N08525-001 Hinge cover included with the...
  • Page 31 USB-C-to-USB-A hub 916838-001 HP Universal USB-C Multiport Hub M96882-001 Multiport USB-C travel hub N60372-001 Screw Kit (for use with HP USB-C Dock G5) L64089-001 Screw Kit (for use in product component removal and replacement) N97212-001 USB mouse L95713-001 HP Wireless Premium Mouse...
  • Page 32 Cable kit for use with Thunderbolt 280 W G4 dock M88059-001 HP Business 14. 1 laptop bag M55007-001 HP Renew 14. 1 laptop sleeve N19981-001 HP Business 14. 1 slim top load case L05333-001 HP Prelude Pro 15.6 top load case M03618-001 HP Prelude Pro 15.6 backpack M03617-001 HP Business 15.6 laptop bag...
  • Page 33 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number North America N24671-001 People's Republic of China (PRC) N24676-001 South Africa N24674-001 South Korea N24675-001 Switzerland N24673-001 Taiwan N24677-001 The United Kingdom N24668-001 Power cord (C5, premium, straight, 1.0 m [3.3 ft]) Argentina L30811-001 Australia...
  • Page 34 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Switzerland L42494-001 Taiwan L42496-001 Thailand L42495-001 The United Kingdom L42497-001 Power adapter, duckhead Japan L33157-001 Power cord (C5, conventional, 1.0 m [3.3 ft], HF) Denmark M79264-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) M79266-001 Switzerland M79265-001...
  • Page 35 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Brazil L19359-002 Brazil (duckhead) L19341-002 Denmark L19360-002 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-002 India L19363-002 Israel L19362-002 Italy L19364-002 Japan L19365-002 North America L19367-002 People's Republic of China (PRC)

  • Page 36: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...

  • Page 37: Electrostatic Discharge Information

    ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 38: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing dual in-line packages (DIPs) from plastic 400 V...

  • Page 39: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 40: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 41: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 42: Caring For Wood Veneer (Select Products Only)

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 43: Accessing Support Information

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Table 4-3 Support information locations Service consideration...
  • Page 44 Support information locations (continued) Service consideration Path to access information Repair professionals To locate repair professionals: Go to www.hp.com. Place the cursor over Support resources to display more options. Select Authorized service providers. Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags.

  • Page 45: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.

  • Page 46: Wlan Module

    Loosen the five captive Phillips screws that secure the bottom cover to the computer. Starting near the hinges, use a nonmarking, nonconductive tool (1) to release the edges of the bottom cover from the computer. Remove the bottom cover from the computer (2). To replace the bottom cover, reverse the removal procedures.
  • Page 47 Table 5-2 WLAN module descriptions and part numbers Description Spare part number Realtek 8852CE Wi-Fi 6E + Bluetooth 5.3 N19618-005 MediaTek RZ616 Wi-Fi 6E + Bluetooth 5.3 N22541-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 48: Wwan Module

    To remove the WWAN module, use this procedure and illustration. Table 5-3 WWAN module descriptions and part numbers Description Spare part number HP 4G LTE-A Pro Cat16 WWAN eSIM N65633-005 HP 5G Sub-6 Cat 19 WWAN eSIM N62079-005 Qualcomm 9205 LTE-M (CAT-M1) (LPWAN)

  • Page 49: Solid-State Drive

    If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WWAN module. Solid-state drive To remove the solid-state drive (SSD), use this procedure and illustration.

  • Page 50: 256 Gb, Pcie-4 × 4, Tlc, Self-Encrypting Drive

    Table 5-4 Solid-state drive descriptions and part numbers (continued) Description Spare part number 512 GB, PCIe-4 × 4, TLC M17436-001 512 GB, PCIe-4 × 4 N45476-001 512 GB, PCIe-4 × 4, TLC, self-encrypting drive M52031-001 512 GB, PCIe-4 × 4, TLC (PRC) N77393-001 512 GB, PCIe-4 ×...

  • Page 51: Speakers

    To install a solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Speakers To remove the speakers, use this procedure and illustration. Table 5-5 Speaker description and part number Description Spare part number Speakers N08534-001 Before removing the speakers, follow these steps:...

  • Page 52: Fan

    To install the speakers, reverse this procedure. To remove the fan, use this procedure and illustration. Table 5-6 Fan description and part number Description Spare part number N08535-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 37).
  • Page 53 Remove the fan (3) from the computer. To install the fan assembly, reverse this procedure.

  • Page 54: Removal And Replacement Procedures For Authorized Service Provider Parts

    To remove and replace computer components, use the procedures described in this section. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.

  • Page 55: Fingerprint Reader Board

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 56: Rtc Battery

    Prepare the computer for disassembly (see Preparation for disassembly on page 37). Remove the bottom cover (see Bottom cover on page 37). Remove the battery (see Battery on page 46). Remove the right speaker (see Speakers on page 43). Remove the fingerprint reader board: Remove the Phillips M2.0 ×...

  • Page 57: Nfc Module

    Remove the RTC battery: Disconnect the battery cable from the system board connector (1). Pull the battery (2) up and off the computer. The battery is secured with adhesive. To install the RTC battery, reverse this procedure. NOTE: Only replace the battery with a compatible battery type, which for this computer is CR1620. NFC module To remove the NFC module, use this procedure and illustration.

  • Page 58: Touchpad

    Disconnect the touchpad antenna cable from the ZIF connector (3) on the bottom of the NFC module. Remove the NFC module (4) from the computer. The module is secured with adhesive. To install the NFC module, reverse this procedure. Touchpad To remove the touchpad, use this procedure and illustration.

  • Page 59: Smart Card Reader

    Remove the touchpad (4) from the computer. NOTE: If an NFC module is installed, disconnect the NFC antenna cable from the ZIF connector on the NFC module. The antenna is secured to the touchpad. To install the touchpad, reverse this procedure. Smart card reader To remove the smart card reader from the top cover, use this procedure and illustration.

  • Page 60: Wwan Lower Antenna

    Remove the card reader board (3). To install the smart card reader, reverse this procedure. WWAN lower antenna To remove the WWAN lower antenna, use this procedure and illustration. Table 6-7 WWAN lower antenna description and part number Description Spare part number WWAN lower antenna N01284-001 Before removing the WWAN lower antenna, follow these steps:...

  • Page 61: Usb Board

    Peel the antenna (3) off the computer. Reverse this procedure to install the WWAN lower antenna. USB board To remove the USB board, use this procedure and illustration. Table 6-8 USB board description and part number Description Spare part number USB board N93635-001 USB board cable (included in the Cable Kit)

  • Page 62: Audio Jack

    Remove the metal bracket (5). Remove the SIM card slot blank insert (6) from the SIM card slot. The SIM card slot blank insert is included in the Plastics Kit, spare part number N08530-001. Disconnect the cable from the USB board ZIF connector (7). Remove the USB board (8) from the computer.

  • Page 63: Heat Sink

    Remove the audio jack (3) from the computer. To install the audio jack, reverse this procedure. Heat sink To remove the heat sink, use these procedures and illustrations. Table 6-10 Heat sink descriptions and part numbers Description Spare part number Heat sink N07343-001 Before removing the heat sink, follow these steps:...

  • Page 64: System Board

    Remove the heat sink (3) from the computer. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink spare part kit. The following illustration shows the replacement thermal material location. Thermal material is used on the heat sink.
  • Page 65 Table 6-11 System board descriptions and part numbers Description Spare part number System board (includes integrated processor) All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system AMD Ryzen 7 PRO 8840U processor, 32 GB system memory N95832-xx1 AMD Ryzen 7 PRO 8840U processor, 32 GB system memory (PRC) N95833-xx1...
  • Page 66 Remove the battery (see Battery on page 46). Remove the fan (see Fan on page 44). When you replace the system board, be sure to remove the following components (as applicable) from the defective system board and install them on the replacement system board: ●...
  • Page 67 Remove the four Phillips M2.0 × 5.0 screws (1), and then remove the plastic right bracket (2). System board...

  • Page 68: Display Assembly

    Remove the Phillips M2.0 × 4.0 screw (1) and the Phillips M1.6 × 4.0 screw (2) that secures the system board to the computer. Lift the side of the system board upward (1), and then pull the system board (2) away from the connectors on the side of the computer to remove it.
  • Page 69 Prepare the computer for disassembly (see Preparation for disassembly on page 37). Remove the bottom cover (see Bottom cover on page 37). Disconnect the battery cable from the system board (see Battery on page 46). Remove the display panel with the display attached to the computer: NOTE: You can remove the bezel and display panel with the display assembly connected to the computer.
  • Page 70 tape out (3) from behind the display panel. You must pull the tape multiple times before it is completely removed. IMPORTANT: Be sure to pull the tape horizontally out from behind the panel. Do not pull the tape upward. When pulling the tape out, hold the corner of the panel down while rolling the tape around the tweezers.
  • Page 71 Disconnect the display panel cable (4) from the display panel. Remove the display panel. The panel is available using the following spare part numbers: ● N96419-001: Nontouch display, 300 nits ● N96420-001: Touch display, 300 nits ● N96418-001: Nontouch display, 400 nits ●...
  • Page 72 Remove the WWAN antenna cables from the routing (4) above the WWAN module. Disconnect the display cable (1) from the system board. Remove the display cable (2) from the routing at the top of the computer. Disconnect the antenna cables from the terminals (3) on the WLAN module. The number of antenna cables connected to the WLAN module can vary.
  • Page 73 Remove the seven Phillips M2.5 × 4.0 screws that secure the display assembly to the computer. Rotate the display to open the hinges (1). Separate the display assembly from the computer (2). To remove the hinge cover: Use a tool (1) to detach the hinge cover. Remove the hinge cover (2) from the display back cover.
  • Page 74 To remove the display panel cable: Release the display panel cable from the retention clips (1) that are built into the display back cover. Remove the display panel cable (2). The display panel cable is available as spare part number P02078-001. To remove the hinges: Remove the six Phillips M2.5 ×...
  • Page 75 To remove the display transfer board cable: Disconnect the display transfer board cable (1) from the display transfer board. Release the display transfer board cable from the right hinge area (2). Remove the display transfer board cable (3). The display transfer board cable is included in the Display Cable Kit, spare part number P02078-001.
  • Page 76 Disconnect the microphone module cable from the ZIF connector (2) on the transfer board. Disconnect the camera module cable from the ZIF connector (3) on the transfer board. Detach the display transfer board (4) from the display back cover. The display transfer board is secured with adhesive.
  • Page 77 Use a tool (2) to detach the ACS board from the display back cover. The board is secured with adhesive. The ACS board is available using spare part number P04406-001. To remove the camera module cable: Disconnect the camera module cable from the ZIF connector (1) on the transfer board. Disconnect the camera module cable from the ZIF connector (2) on the camera.
  • Page 78 ■ Detach the camera module from the display back cover. The camera module is secured with adhesive. The camera module is available using spare part numbers P04764-001 (RGB + IR camera) and P04763-001 (RGB camera). To remove the microphone module cable: Disconnect the microphone module cable from the ZIF connector (1) on the transfer board.

  • Page 79: Top Cover With Keyboard

    To remove the microphone module: ■ Detach the microphone module from the display back cover. The microphone module is secured with adhesive. The microphone module is available using spare part number P04403-001. To reassemble and replace the display assembly, reverse this procedure. Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer.
  • Page 80 Table 6-13 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Czech Republic/Slovakia -FL1 Japan -291 Switzerland -BG1 Denmark -081...

  • Page 81: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 82: Creating A System Restore

    Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 83: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 84: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 85: Updating The Bios

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP SoftPaqs . website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding...

  • Page 86: Downloading A Bios Update

    After you review the prerequisites, you can check for and download BIOS updates. Perform one of these tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ●...

  • Page 87: Tpm Bios Settings (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 88: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 89: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 90: Installing Hp Pc Hardware Diagnostics Windows

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 91: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 92: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 93: Customizing Remote Hp Pc Hardware Diagnostics Uefi Settings

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 94: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric...

  • Page 95: Display Specifications

    13.3 in Resolution 1920 × 1200 (WUXGA) Surface treatment Antiglare Brightness 300 nits (45% CG) 400 nits (100% sRGB) 800 nits (100% sRGB, HP Sure View) 1000 nits (privacy) Viewing angle UWVA Backlight WLED Display panel interface Solid-state drive specifications This section provides specifications for your solid-state drives.
  • Page 96 Table 10-3 Solid-state drive specifications (continued) 512 GB* 1 TB* 2 TB* Operating temperature 0°C to 70°C 0°C to 70°C 0°C to 70°C (32°F to 158°F) (32°F to 158°F) (32°F to 158°F) NOTE: *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

  • Page 97: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 98 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 99: Nonvolatile Memory Usage

    System boot ROM (BIOS) Non-volatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 100: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 101: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 102: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 103 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO...
  • Page 104 For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm²...
  • Page 105 Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Recycling...
  • Page 106 34 spare part numbers 68 audio-out (headphone)/audio-in disinfecting 33 display transfer board cable (microphone) combo jack, HP Easy Clean 32 removal 67 identifying 5 removing dirt and debris 32 spare part number 67 audio, product description 2...
  • Page 107 2 heat sink service 14 USB 5 Gbps 5 removal 55 wireless certification 14 USB 5 Gbps port with HP Sleep spare part numbers 55 WLAN 14 and Charge 6 hinge left side components 6 USB Type-C power connector...
  • Page 108 51 smart card slot, identifying 7 recovery 73 USB 5 Gbps port with HP Sleep solid-state drive discs 74 and Charge, identifying 6 illustrated 19 media 74 USB 5 Gbps port, identifying 5 product description 1 USB flash drive 74...

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