Guarantee Terms - Japa 485 User Manual

japa
485

1.9 Guarantee terms

The guarantee is valid for the original buyer for 12 months, starting from the date of purchase, but for no
more than 1,000 operating hours.
In guarantee matters, always contact the machine's seller before undertaking any procedures.
A guarantee demand must be issued to the seller in writing immediately upon discovery of a defect. If the
defect concerns a damaged part or component, please send a photograph of the damaged part or
component to the seller, if possible, so the fault can be identified. When submitting a guarantee claim, the
buyer must always include the type and serial number of the machine and present a receipt that includes
the date of purchase. Guarantee claims must be submitted to an authorised retailer.
Guarantee terms come into force when you register your customership in the extranet service found on our
website.
The guarantee covers

Parts damaged in normal use due to faults in material or manufacture.

Reasonable expenses caused by repairing a fault in accordance with the agreement between the
seller or buyer and manufacturer. Faulty parts will be replaced with new ones. A faulty part or parts
replaced due to a material fault should be returned to the manufacturer through the retailer.
The guarantee does not cover:

Damage caused by normal wear and tear (for example blades, mats and belts), improper use or
use contrary to the instruction manual.

Damages caused by negligence of maintenance or storage procedures detailed in the instruction
manual.

Damages caused during transport.

Cutting blades, V-belts and oil, and normal adjustment, care, maintenance or cleaning procedures.

Defects in a machine to which the buyer has carried out or commissioned structural or functional
changes to the degree that the machine can no longer be considered equivalent to the original
machine.

Other potential costs or financial obligations resulting from the procedures mentioned above.

Indirect costs.

Travel costs resulting from guarantee repairs.

The guarantee for parts replaced during the guarantee period of the machine expires at the same
time as the machine's guarantee.

The guarantee is void if the ownership of the machine is transferred to a third party during the
guarantee period.

The guarantee is void if any of the machine's seals have been broken.
If a fault or defect reported by the customer is found to not be covered by the guarantee, the manufacturer
has the right to charge the customer for the pinpointing and possible repair of the fault or defect in
accordance with the manufacturer's current price list.
This guarantee certificate indicates our responsibilities and obligations in full and it excludes all other
responsibilities.
Translation 9
User manual
485 1.0-2014