Canon imagePASS-A2 Service Manual page 72

T 1: imagePASS error conditions (Continued)
ABLE
Symptom
Printing (continued)
imagePASS appears in the
list of printers on the
customer's workstation, but
certain jobs do not print
Configuration page is
completely or mostly blank
A print job stalls or stops
after one or a few pages
T
ROUBLESHOOTING
Possible cause
PostScript error
Application problem
• Missing, incorrect,
or faulty DIMM(s)
• Corrupted system
software
PostScript or application
error
Missing, incorrect, or faulty
DIMM(s), or faulty
DIMM connections
Suggested action
Make sure that Print to PostScript Error in Setup is set to Yes. Check for error
messages on the imagePASS output.
1 Print a job from a different application to determine if the problem is
associated with a particular application.
2 Make sure that the connection between the imagePASS and the workstation is
working by downloading a test page from the workstation or printing a
simple file, such as a text file.
3 Resend the problem file.
1 Check the DIMM(s) and reseat them to remove any oxidation on the
connectors.
2 Reinstall system software.
3 Clear the CMOS (see page
4 Replace the motherboard.
1 Cancel the imagePASS print job.
2 If this fails to clear the problem, power off/on the copier.
1 Power off the imagePASS; check for missing DIMMs and reseat the DIMMs to
remove any oxidation on the connectors.
2 Clear the CMOS (see page
3 Replace the motherboard.
40).
40).
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