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T
ROUBLESHOOTING
Troubleshooting process
T
ROUBLESHOOTING
This chapter identifies the source of common problems that may occur with the imagePASS
and suggests ways of correcting them.
The following sections identify the sources of common problems that may occur with
the imagePASS and suggest ways of correcting them.
These sections do not attempt to provide troubleshooting information for attached computers
such as PCs, for the copier, or for extensive networks. Refer problems in these areas to the
appropriate service departments and site administrators.
The troubleshooting process is designed to eliminate the most obvious causes of failure before
progressing to more complex issues.
the imagePASS components and indicates areas most likely to require troubleshooting.
• Try a phone check before you go to the customer site.
"Before you go to the customer site"
making a service call to the customer site. With a phone call, you can find out if the
problem is a simple operating failure, or a failure caused by a network or configuration
change. You can ask the customer to check for loose cables on the back of the copier and
loose connections at a power strip or outlet.
• Check for obvious causes of problems.
• Check network connections.
"On-site checkout"
on page 61 takes you through the initial visual checks you should
make when you arrive at the customer site.
"Checking the network"
connections between the copier and the computers to which it is connected, as well as
information on several printing problems.
Where problems occur
The imagePASS is a built-in print server for the copier. Problems may occur in one of the
following areas:
• The imagePASS or the copier
• The copier interface between the imagePASS and the copier
• The copier interface between the imagePASS and computers that print to it
"Where problems occur"
on page 60 suggests areas you should check before
on page 76 provides guidelines for checking the network
on page 59 gives an overview of
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