Understanding Error And Other Messages - i-SENS CareSens N User Manual

Understanding Error and Other Messages

Message What it means
A used test strip was
inserted.
The blood or control
solution sample was
applied before the
symbol
appeared.
The temperature
during the test was
above or below the
operating range.
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What to do
Remove the strip and
insert a new test strip.
Repeat the test with a
new test strip and
wait until the
symbol appears
before applying the
blood or control
solution sample.
Move to an area
where the
temperature is within
the operating range
(50 - 104˚F) and repeat
the test after the
meter and test strips
have reached a
temperature within
the operating range.
Message What it means
The blood sample
has abnormally high
viscosity or
insufficient volume.
This error message
may appear when
the wrong blood
glucose test strip
is used instead of the
CareSens N test strip.
There is a problem
with the meter.
Note: If the error messages persist, contact Customer Service:
1-800-429-5001 (9 am - 9 pm EST, Monday - Saturday).
What to do
Repeat the test using
a new test strip.
Repeat the test with a
CareSens N test strip.
Insert the strip with
the contact bars facing
up, and push in gently
until the meter turns
on.
Do not use the meter.
Contact Customer
Service: 1-800-429-
5001.
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