Collecting Service Data; Contacting Support - Lenovo ThinkSystem SM27A17643 User Manual

Appendix C Getting help and technical assistance
Other pertinent information such as error messages and logs
•
As an alternative to calling Lenovo Support, you can go to
https://www.ibm.com/support/servicerequest/Home.action
Request. Submitting an Electronic Service Request will start the process of determining a
solution to your problem by making the pertinent information available to the service
technicians. The Lenovo service technicians can start working on your solution as soon as you
have completed and submitted an Electronic Service Request.

Collecting service data

To clearly identify the root cause of a server issue or at the request of Lenovo Support, you
might need collect service data that can be used for further analysis. Service data includes
information such as event logs and hardware inventory.
Service data can be collected through the following tools, unless stated otherwise in this
document:
Lenovo XClarity Provisioning Manager
•
Use the Collect Service Data function of Lenovo XClarity Provisioning Manager to collect
system service data. You can collect existing system log data or run a new diagnostic to
collect new data.
Lenovo XClarity Controller
•
You can use the BMC Web user interface or the CLI to collect service data for the server.
The file can be saved and sent to Lenovo Support.
− For more information about using the Web interface to collect service data, see
http://sysmgt.lenovofiles.com/help/topic/
com.lenovo.systems.management.xcc.doc/product_page.html.

Contacting Support

You can contact Support to obtain help for your issue.
You can receive hardware service through a Lenovo Authorized Service Provider. To locate a
service provider authorized by Lenovo to provide warranty service, go to
https://datacentersupport.lenovo.com/serviceprovider
countries. For Lenovo support telephone numbers, see
https://datacentersupport.lenovo.com/supportphonelist
50
to submit an Electronic Service
and use filter searching for different
for your region support details.