Gathering Information Needed To Call Support - Lenovo ThinkSystem SM27A17643 User Manual

Appendix C Getting help and technical assistance
You can take these steps to try to solve the problem yourself:
Check all cables to make sure that they are connected.
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Check the power switches to make sure that the system and any optional devices are
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turned on.
Check for updated software, firmware, and operating-system device drivers for your
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Lenovo product. The Lenovo Warranty terms and conditions state that you, the owner of
the Lenovo product, are responsible for maintaining and updating all software and
firmware for the product (unless it is covered by an additional maintenance contract).
Your service technician will request that you upgrade your software and firmware if the
problem has a documented solution within a software upgrade.
If you have installed new hardware or software in your environment, check
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http://www.lenovo.com/us/en/serverproven/
to make sure that the hardware and software are supported by your product.
Go to http://datacentersupport.lenovo.com and check for information to help you solve
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the problem.
− Check the Lenovo forums at
https://forums.lenovo.com/t5/Datacenter-Systems/ct-p/sv_eg
to see if someone else has encountered a similar problem.
You can solve many problems without outside assistance by following the troubleshooting
procedures that Lenovo provides in the online help or in the Lenovo product documentation.
The Lenovo product documentation also describes the diagnostic tests that you can perform.
The documentation for most systems, operating systems, and programs contains
troubleshooting procedures and explanations of error messages and error codes. If you suspect
a software problem, see the documentation for the operating system or program.

Gathering information needed to call Support

If you require warranty service for your Lenovo product, the service technicians will be able to
assist you more efficiently if you prepare the appropriate information before you call. You can
also go to http://datacentersupport.lenovo.com/warrantylookup
your product warranty.
Gather the following information to provide to the service technician. This data will help the
service technician quickly provide a solution to your problem and ensure that you receive the
level of service for which you might have contracted.
Hardware and Software Maintenance agreement contract numbers, if applicable
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Machine type number (Lenovo 4-digit machine identifier)
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Model number
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Serial number
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Current system UEFI and firmware levels
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for more information about
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