Appendix C Getting Help And Technical Assistance; Before You Call; Attempt To Resolve The Problem Yourself - Lenovo ThinkSystem SM27A17643 User Manual

Appendix C Getting help and technical assistance

Appendix C Getting help and technical assistance
If you need help, service, or technical assistance or just want more information about Lenovo
products, you will find a wide variety of sources available from Lenovo to assist you.
On the World Wide Web, up-to-date information about Lenovo systems, optional devices,
services, and support are available at:
http://datacentersupport.lenovo.com
Note: This section includes references to IBM Web sites and information about obtaining
service. IBM is Lenovo's preferred service provider for ThinkSystem.

Before you call

Before you call, there are several steps that you can take to try and solve the problem yourself.
If you decide that you do need to call for assistance, gather the information that will be needed
by the service technician to more quickly resolve your problem.

Attempt to resolve the problem yourself

You can solve many problems without outside assistance by following the troubleshooting
procedures that Lenovo provides in the online help or in the Lenovo product documentation.
The Lenovo product documentation also describes the diagnostic tests that you can perform.
The documentation for most systems, operating systems, and programs contains
troubleshooting procedures and explanations of error messages and error codes. If you suspect
a software problem, see the documentation for the operating system or program.
You can find the product documentation for your ThinkSystem products at the following
location:
http://thinksystem.lenovofiles.com/help/index.jsp
You can find the product documentation for your System x products at the following location:
https://systemx.lenovofiles.com/help/index.jsp
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