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Lenovo ThinkSmart Hub User Manual

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ThinkSmart Hub
User Guide

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  • Page 1 ThinkSmart Hub User Guide...
  • Page 2 • Documentation in the box First Edition (August 2020) © Copyright Lenovo 2020. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...
  • Page 3: Table Of Contents

    What is UEFI BIOS....Call Lenovo ....Enter the BIOS menu... . .
  • Page 4 ThinkSmart Hub User Guide...
  • Page 5: About This Documentation

    • Illustrations in this documentation might look different from your product. • Documentation content is subject to change without notice. Lenovo makes constant improvements on the documentation of your product, including this User Guide. To get the latest documentation, go to: https://smartsupport.lenovo.com/...
  • Page 6 ThinkSmart Hub User Guide...
  • Page 7: Chapter 1. Product Description

    Chapter 1. Product description ThinkSmart Hub is a Lenovo designed conference room device with all-in-one design and collaboration- focused features. Enhanced scalability across room sizes and flexibility over Microsoft Teams Rooms and Zoom Rooms System make the hub a complete solution for smart conferencing.
  • Page 8 ThinkSmart Hub User Guide...
  • Page 9: Chapter 2. Set Up The Hub

    Not included in the package One USB-C cable Not included in the package Three HDMI cables Not included in the package One RJ45 Ethernet cable Set up procedure 1. Use an HDMI cable to connect your computer to the hub. © Copyright Lenovo 2020...
  • Page 10 2. Connect the one cable to the hub. 3. Secure the one cable. ThinkSmart Hub User Guide...
  • Page 11 4. Connect desired external devices to the following connectors on the one cable: • USB 3.2 connectors Gen 1 • USB-C (3.2 Gen 1) connector • HDMI connectors • Ethernet connector • Power connector 5. Secure the one cable to the bottom surface of a wooden table with the cable lock box. Chapter 2 Set up the Hub...
  • Page 12 6. Press the power button to turn on the hub. 7. Go to or scan the following QR code to view the Deployment Guide for https://support.lenovo.com initialization instructions. ThinkSmart Hub User Guide...
  • Page 13: Chapter 3. Get To Know The Hub

    Breathing red for three times Blinking red for three times Wrong PIN / password Breathing red Blinking red Claiming error * Add your hub to ThinkSmart Manager. For more information, see ThinkSmart Manager User Guide at https://smartsupport.lenovo.com/us/en/downloads/DS542392 © Copyright Lenovo 2020...
  • Page 14 • When the hub is not in a meeting and no one is in the room, the hub will go into standby mode automatically. • When someone comes in front of the sensor within 3 meters, the hub will automatically wake up from standby mode. ThinkSmart Hub User Guide...
  • Page 15: Features And Specifications

    Features and specifications • Width: 240 mm (9.45 inches) Dimensions • Height: 185.3 mm (7.30 inches) • Depth: 200 mm (7.87 inches) Weight 2.47 kg (5.45 lb) 1. Right-click Start to open the Start context menu. Hardware configuration 2. Click Device Manager. Power supply 90-watt automatic voltage-sensing power supply •...
  • Page 16 ThinkSmart Hub User Guide...
  • Page 17: Chapter 4. Get Started With The Hub

    Chapter 4. Get started with the hub Adjust the screen Use the multi-touch screen Tap once to single click. Tap twice quickly to double-click. Tap and hold to right-click. Slide to scroll through items. Drag. Zoom out. © Copyright Lenovo 2020...
  • Page 18: Register The Hub

    Zoom in. Register the hub To register the hub with Lenovo, ensure that the hub is connected to the Internet. Then, go to http:// and follow the instructions on the screen to enter the required information into www.lenovo.com/register Lenovo database.
  • Page 19: Chapter 5. Security

    You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature. You can purchase locks from Lenovo.
  • Page 20 4. Follow the on-screen instructions to set, change, or remove a password. Note: A password can be any combination of up to 128 alphabetic and numeric characters. For more information, see “Password considerations” on page 14. 5. Press F10 or Fn+F10 to save the changes and exit. ThinkSmart Hub User Guide...
  • Page 21: Chapter 6. Uefi Bios

    If the hub does not start up from a device as expected, you can change the startup device sequence permanently or select a temporary startup device. Change the startup device sequence permanently 1. Depending on the type of the storage device, do one of the following: © Copyright Lenovo 2020...
  • Page 22: Enable Or Disable A Device

    4. Press F10 or Fn+F10 to save the changes and exit. To bypass the error message and log in to the operating system, press F2 or Fn+F2. To clear the error message, enter the BIOS menu, save and then exit. ThinkSmart Hub User Guide...
  • Page 23: Enable Or Disable The Automatic Power-On Feature

    Enable or disable the ErP LPS compliance mode The hub meets the eco-design requirements of the ErP Lot 26 regulation. For more information, go to: https://www.lenovo.com/us/en/compliance/eco-declaration You can enable the ErP LPS compliance mode to reduce the consumption of electricity when the hub is off or in sleep mode.
  • Page 24: Update Uefi Bios

    11. Turn on the hub. When the logo screen is displayed, press F1 or Fn+F1. 12. To prevent data loss, ensure that BIOS settings are restored to an earlier point. For BIOS configurations, see Chapter 6 “UEFI BIOS” on page 15. ThinkSmart Hub User Guide...
  • Page 25: Chapter 7. Troubleshooting, Diagnostics, And Recovery

    2. See Chapter 7 “Troubleshooting, diagnostics, and recovery” on page 19 to resolve the problem you are experiencing, run the diagnostic program, and recover your operating system. 3. If the problem persists, contact Lenovo. See Chapter 8 “Help and support” on page 29. Frequently asked questions...
  • Page 26: Startup And Shutdown Problems

    Contact the administrator of your company to gain to select. access. 1. Click Settings ➙ Sign Out. Wrong room name is displayed. 2. Enter the password (default password is 00000). 3. Sign in again and select the correct room name. ThinkSmart Hub User Guide...
  • Page 27: Screen Problems

    Screen problems Problem Solution • The hub voltage matches the voltage available at the electrical outlet for your country or region. The screen goes blank while the hub is on. • Tap the screen to wake the hub. • The brightness and contrast is set correctly. •...
  • Page 28: Audio Problems

    15. storage drive. Note: In rare cases, the storage drive with the operating system might get corrupted or damaged. In such cases, you might need to replace the storage drive. ThinkSmart Hub User Guide...
  • Page 29: External Monitor Problems

    External monitor problems Problem Solution • Ensure that the HDMI cable is connected to the hub and the monitor correctly and securely. An external monitor screen is blank while the • Select HDMI signals in the signal source setting of the monitor. monitor is connected to the hub.
  • Page 30: Performance Problems

    4. Check the amount of free space, and then click Disk Cleanup. 5. A list of unnecessary file categories is displayed. Select the category you want to delete, and then click OK. The free memory space is insufficient. Install additional memory modules. ThinkSmart Hub User Guide...
  • Page 31: Usb Device Problems

    1. Turn on or restart the hub. 2. Before Windows starts, repeatedly press and release the F10 key until the Lenovo diagnostic opens. Note: If a BIOS password has been set, the UEFI BIOS will not open until you enter the correct password.
  • Page 32: Use Advanced Options

    Windows recovery programs are damaged. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: https://smartsupport.lenovo.com/supportphonelist Create a recovery USB drive Attention: The creation process deletes anything stored on the USB drive.
  • Page 33: Update The Device Driver

    • From Windows Update: Note: The device drivers provided by Windows Update might not be tested by Lenovo. It is recommended that you get device drivers from Lenovo. 1. Open the Start menu.
  • Page 34 ThinkSmart Hub User Guide...
  • Page 35: Chapter 8. Help And Support

    If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You might be required to return the defective part that is replaced by the CRU.
  • Page 36 • Documentation in the box on-screen instructions to filter out the documentation you • This User Guide want. • Regulatory Notice Lenovo Support Web site with the latest support information of the following: • Drivers and software • Diagnostic solutions https://smartsupport.lenovo.com/ •...
  • Page 37: Call Lenovo

    Call Lenovo If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support Center. Before you contact Lenovo Prepare the following before you contact Lenovo: 1. Record the problem symptoms and details: •...
  • Page 38: Purchase Additional Services

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.
  • Page 39: Appendix A. Important Safety Information

    This information can help you safely use your hub. Follow and retain all information included with your hub. The information in this document does not alter the terms of your purchase agreement or the Limited Warranty. For more information, see the Lenovo Limited Warranty documentation at: https://www.lenovo.com/warranty/llw_02 Customer safety is important.
  • Page 40 Note: If you notice these conditions with a product (such as an extension cord) that is not manufactured for or by Lenovo, stop using that product until you can contact the product manufacturer for further instructions, or until you get a suitable replacement.
  • Page 41 Do not use them with any other products. For your safety, Lenovo provides a power cord with a grounded attachment plug to use with this product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
  • Page 42 If you intend to use your PC in a country or region that is different from your ordering location, please purchase an additional Lenovo power cord for the country or region where the PC will be used. Refer to the power cord guide provided in our Web site, , for details.
  • Page 43 Plugs and outlets DANGER If a receptacle (power outlet) that you intend to use with your hub equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.
  • Page 44 If the coin-cell battery is not a CRU, do not attempt to replace the coin-cell battery. Replacement of the battery must be done by a Lenovo-authorized repair facility or technician. The Lenovo-authorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations.
  • Page 45 adapter, and many accessories produce some heat during normal operation. Extended contact with the body could cause discomfort or, potentially, a skin burn. • Do not charge the battery or operate your hub, power adapter, or accessories near flammable materials or in explosive environments.
  • Page 46 • If your monitor weighs more than 18 kg (39.68 lb), we recommend that it be moved or lifted by two people. Product disposal (TFT monitors): • The fluorescent lamp in the liquid crystal display contains mercury; dispose according to local, state, or federal laws. ThinkSmart Hub User Guide...
  • Page 47 If your Lenovo hub came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the hub already complies with the specifications of EN 50332-1. If different headphones or earphones are used, ensure that they comply with EN 50332-1 (Clause 6.5 Limitation Values).
  • Page 48 Bright Light, possible skin or eye damage. Disconnect power before servicing. CAUTION: Infrared Light, possible skin or eye damage. Disconnect power before servicing. Eye comfort The property of the display in combination with following notes result in reduced eye fatigue and increased comfort. ThinkSmart Hub User Guide...
  • Page 49 For tips on how to minimize visual fatigue, please go to to visit https://www.lenovo.com/us/en/safecomp/ “Minimizing Visual Fatigue”. Tip-over hazard prevention notice The hub may cause harm to children if it is not located in an appropriate place. Follow the tips below to protect children from harm caused by the hub tipping over: •...
  • Page 50 The cause of a problem might be change in hardware, change in software, or any other actions that might have taken place. A log book can help you or a Lenovo technician determine the cause of a problem. • Back up your data on the storage drive regularly. You can restore the storage drive from a backup.
  • Page 51 When you move the hub to another country or region, you must take local electrical standards into consideration. If the local electrical outlet style is different from the type you are currently using, contact the Lenovo Customer Support Center to purchase either an electrical plug adapter or a new power cord. Clean your hub CAUTION: Remove any media from the drives and turn off all connected devices and the hub.
  • Page 52 ThinkSmart Hub User Guide...
  • Page 53: Appendix B. Accessibility Information

    Appendix B. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their hub experience. You also can get the most up-to-date accessibility information from the following Web site: https://www.lenovo.com/accessibility...
  • Page 54 1. Right-click an empty area of the desktop and then click Display settings ➙ Display. 2. Change the item size by following the on-screen instructions. For some applications, your configuration might not take effect until you sign out and then sign in again. ThinkSmart Hub User Guide...
  • Page 55 Your hub provides industry-standard connectors that enable you to connect assistive devices. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.
  • Page 56 ThinkSmart Hub User Guide...
  • Page 57: Appendix C. Compliance Information

    The full text of the system EU declaration of conformity is available at: https://www.lenovo.com/us/en/compliance/eu-doc Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers.
  • Page 58 Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information about recycling Lenovo products, go to: https://www.lenovo.com/us/en/compliance/recycling...
  • Page 59 Collect and recycle a disused Lenovo hub or monitor If you are a company employee and need to dispose of a Lenovo hub or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.
  • Page 60 If the battery needs to be replaced, contact your place of purchase or contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions.
  • Page 61 Disposing of battery packs from Lenovo products Your Lenovo device might contain a lithium-ion battery pack or a nickel metal hydride battery pack. You can find details on the battery pack in the product documentation. If you need to dispose of a battery pack, insulate it with vinyl tape, contact Lenovo sales, service, or your place of purchase, or a waste-disposal operator, and follow their instructions.
  • Page 62 India RoHS RoHS compliant as per E-Waste (Management) Rules. Mainland China RoHS ThinkSmart Hub User Guide...
  • Page 63 Taiwan RoHS Electromagnetic emission notices Federal Communications Commission (FCC) Supplier’s Declaration of Conformity The following information refers to ThinkSmart Hub, machine types: 11H0, 11H1, 11H2, 11H3, 11HG, and 11HH. Appendix C. Compliance information...
  • Page 64 • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the equipment.
  • Page 65 Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart. Japan VCCI Class B compliance statement...
  • Page 66 This product is subject to the United States Export Administration Regulations (EAR) and has an Export Classification Control Number (ECCN) of 5A992.c. It can be re-exported except to any of the embargoed countries in the EAR E1 country list. Lenovo product service information for Taiwan Taiwan precautionary vision statement 警語:使用過度恐傷害視力...
  • Page 67: Appendix D. Notices And Trademarks

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 68 Actual results may vary. Users of this document should verify the applicable data for their specific environment. This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice.