Advanced Card System Troubleshooting - Bay-Tek PRIZE HUB Modular Service Manual

ADVANCED CARD SYSTEM TROUBLESHOOTING

Ensure you are running a DHCP server on the network that the Prize Hub is connected into.
The Prize Hub will automatically connect to the DHCP server because it is running as a DHCP client.
Card Swipe is not being recognized:
During normal attract operation - Check Prize Hub icon on the bottom right
corner of monitor.
It should be in color. If it is black and white, it is not connected to server.
Check physical Cat 5 network cable from motherboard inside Prize Hub to the
server being used. Replace cable if needed.
Enter Location Menu and ensure the Kiosk Interface is set to your card system.
Enter Network Setup Menu and ensure:
If option exists, Prize Hub Network should be set to Disabled.
Card Server is set to IP Address of your card server.
Card Server Port is set to the port number assigned at your card server.
Note: These settings may disappear when touched, so remember to write
down these settings. (Take a picture of this screen when correctly set for
your records)
Test swiper to ensure it is communicating to motherboard:
Turn off Prize Hub by turning off rocker switch on power strip inside cabinet.
Install Keyboard and Mouse to motherboard. (USB preferred)
Turn ON Prize Hub and allow game to boot normally.
Once Prize Hub program is running, press F5 on the keyboard, and then right click anywhere
on screen and select "Kill PrizeHub" This will stop the game program from running again.
Right click anywhere on the blank screen and select "Terminal".
Swipe a card or receipt:
If the terminal window displays the code, then the swiper is ok.
If the terminal window does not display anything, then the swiper is not
communicating to motherboard.
Check Location Menu and ensure the Kiosk Interface is set to your card system.
Change swiper.
Note: This will not work with the Intercard Insert Card Reader option.
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