Bay-Tek PRIZE HUB Modular Service Manual page 59

MAIN UNIT TROUBLE SHOOTING GUIDE
Problem
No lights on
scanner.
Scanner
Power
does not
problem to
work.
scanner.
Check for
lights on
scanner
Yes - Lights
itself.
are on
A red light
scanner.
beam should
come from
scanner
when paper
Other items to check:
is inserted
- Ensure the LED light board is on and lighting up the scanner area.
- Ensure the receipt printed is dark. Printer may need to be cleaned.
- Try reprogramming the scanner. Refer to "scanner programming"
- The scanner itself should make a quiet "beep" when it recognizes a scan-able item.
This may not be a valid receipt that the Prize Hub recognizes, but it means the scanner
is working. Reprogram the scanner.
Printer does not print.
First - Power game
down, wait 10 seconds,
then power game ON to
reset.
Second - Enter
"Diagnostic Menu" and
touch "Reset Printer".
The Prize Hub must
then be powered down,
wait 10 seconds, and
power back on.
Troubleshooting Chart
Probable Cause
Disconnected, loose or
broken wires.
Faulty power supply or outlet
plug.
Check for voltage at
scanner.
Ensure QR Code is enabled.
Faulty USB communication.
Problem can be scanner or
motherboard.
Top door on printer lifting up.
This spring provides tension for the door.
Check 12 Volt DC power to printer.
Press "Print" button to print test page.
If printer does not print test page,
check power cable from power supply.(AACE1824)
Replace printer.( AAPRTH002-PH)
If printer does print test page, communication to motherboard is faulty.
Turn game power off, wait 10 seconds, turn game power ON and re-test.
Check connections from scanner to
motherboard and power.
Connect scanner into different power
source.
If scanner has power, but still no indicator
light, replace scanner. (A5SC1800)
Refer to "How to Register Evolve Units."
Check USB from scanner to motherboard.
Replace one at a time.
(A5SC1800 and AAMB7-HD)
Check USB cable. (A5CORD14)
Test print by entering Ticket Menu
and adding 1 ticket.
Then exit menu and press Print Tickets.
59
Remedy
Note: Make sure
paper is loaded with
watermark showing