Bay-Tek PRIZE HUB Modular Service Manual page 60

MAIN HUB TROUBLESHOOTING GUIDE
Prize Unavailable Message
Prize Unavailable will show for a
number of reasons:
A.) Location is actually empty of prizes.
B.) Prize dispensing malfunction.
C.) Prize jam.
D.) Stock Quantity is set too low.
E.) Motor/Sensor self test failed at power on.
F.) Entire row of prizes unavailable.
Spindle
Main
Locker Capsule
A.) Location is actually empty of prizes.
Hub Hub
Hub
Hub
The locker will only hold one prize. Once that prize is won, it will show that prize unavailable.
Spindles will hold 3 to 17 items depending on thickness of the prize. Once all the prizes are won, it will show that
prize unavailable.
Capsules will hold 120 of the 2" capsules per capsule pie slice. Once the pie slice is empty, it will show that prize
unavailable.
Solution: If location contains prizes, and still shows that prize is unavailable, continue to suggestions below
B.) Prize dispensing malfunction.
Capsule Unit:
Capsule carousel will slow down, stop, pivot motor moves dispensing motor in, and dispensing motor dispenses
capsule. If capsule does not fall for whatever reason, the motor will time-out and carousel will go around again to try
to dispense that same capsule.
If that capsule has tried to dispense twice and fails, it will show that prize unavailable, not subtract tickets from guest
and have him chose a different prize.
If front door opens while prize is being dispensed, that prize will show unavailable. Check door switch and cables.
Spindle Unit:
A spindle will turn off after 35 seconds - if the prize is not seen by prize chute sensors, then it will show that prize
unavailable, not subtract tickets from guest and have him chose a different prize.
Place prizes close enough to the front of the spindle to ensure the prize drops within this 35 second window.
Locker Unit:
If locker door does not open for whatever reason, the coil will try a couple times to engage and open the door.
It will show that prize unavailable, but does subtract tickets and will log that win in the history menu.
Solution: Refer to troubleshooting section of each unit to diagnosis further.
C.) Prize jam.
Capsule Unit:
Capsule unit is specifically designed to resist and power-through jams.
If it shows prize unavailable and they are still capsules in unit, turn the sprocket
by hand and see if it dispenses capsule.
If not - Remove capsules and locate jammed capsule.
If it does dispense - Check capsule drop sensor and refer to Capsule Unit Troubleshooting Section
Spindle Unit:
The spindle will turn for 35 seconds - if the prize does not fall from spindle, or gets stuck in the prize chute, it will not
seen by prize chute sensors. It will show that prize unavailable, not subtract tickets from guest and have him chose a
different prize.
Solution: Refer to Spindle Unit Troubleshooting Section to diagnosis further.
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