Appendix A.5. Take Diagnostic Capture With The Fieldserver Toolbox; Figure 29: Ethernet Port Location - SMC Networks ClimateWorx FieldServer ProtoNode FPC-N34 Startup Manual

Appendix A.5. Take Diagnostic Capture with the FieldServer Toolbox

Once the Diagnostic Capture is complete, email it to info@climateworxinternational.com.
The Diagnostic Capture will accelerate diagnosis of the problem.

Ensure that FieldServer Toolbox is Loaded on the PC that is currently being used, or download
FieldServer-Toolbox.zip on the Sierra Monitor webpage, under Customer Care: Resource Center,
Software Downloads:
http://www.sierramonitor.com/customer-care/resource-center?filters=software-downloads

Extract the executable file and complete the installation.

Disable firewall and virus protection software if possible.

Connect a standard CAT5 Ethernet cable between the PC and ProtoNode.

Double click on the FS Toolbox Utility.

Step 1: Take a Log
o
Click on the diagnose icon
ClimateWorx ProtoNode Start-up Guide

Figure 29: Ethernet Port Location

of the desired device
Page 33 of 46
Ethernet Port