Chapter 7. Hardware Problem Determination; Hardware Problem Determination Procedure - IBM R/S6000 7012 300 Series Operator's Manual

Chapter 6. Hardware Problem Determination
This chapter contains steps for obtaining a service request number (SRN) to correct
hardware problems.

Hardware Problem Determination Procedure

This chapter contains steps for obtaining a service request number (SRN). You report the
SRN to the service organization. The service organization uses the SRN to determine which
field replaceable units (FRUs) are needed to restore the system to correct operation.
Step 1. Considerations before Performing This Procedure
Note: See the operator manual for your type of ttyterminal to find the key sequences
The diagnostic programs can use direct-attached displays or a tty terminal attached to the
S1 port.
This procedure asks you to select the mode you want to run the diagnostic programs in
(standalone, maintenance, or concurrent). If you need more information about the modes,
see "Diagnostic Modes of Operation" in Chapter 3.
If the system unit is attached to a 5085 or 5086, the DIAGNOSTIC OPERATING
INSTRUCTIONS do not display on the display attached to the 5085 or 5086.
If the procedure instructs you to stop the operating system, refer to Chapter 7 for
additional information.
Go to Step 2.
Step 2
(From Step 1)
Version 3 of the operating system contains the diagnostic programs. Other operating
systems may not contain diagnostic programs.
Is Version 3 of the operating system used on this system?
NO
YES
you need to respond to the diagnostic programs.
Go to Step 21.
Go to Step 3.
Hardware Problem Determination
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