Avaya 9400 series User Manual
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Avaya 9400 series User Manual

For avaya aura communication manager
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Avaya 9400 Series Digital Deskphone
®
User Guide for Avaya Aura
Communication Manager
16-603535
Issue 2
February 2016

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  • Page 1 Avaya 9400 Series Digital Deskphone ® User Guide for Avaya Aura Communication Manager 16-603535 Issue 2 February 2016...
  • Page 2 CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER. Avaya is not responsible for the contents or reliability of any linked UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, websites referenced within this site or documentation provided by AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE Avaya.
  • Page 3 OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL written consent of Avaya can be a criminal, as well as a civil offense INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) CODECS under the applicable law.
  • Page 4 Avaya), scroll to the bottom of the page, and select Contact Avaya Support. Trademarks The trademarks, logos and service marks (“Marks”) displayed in this site, the Documentation, Hosted Service(s), and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties.

  • Page 5: Table Of Contents

    Contents Chapter 1: Introduction to the Avaya 9400 Series Digital Deskphones....... 7 ...................  7 Overview of phone buttons and features ......................... 9 Description of LEDs ................ 10 Description of icons in the telephone display ........................ 11 Navigation tips Chapter 2: Making calls...................... 12 ......................... 12 Making a call .......................
  • Page 6 Adjusting the brightness of the button module display .............. 48 Adjusting the contrast of the button module display ......................  48 Customizing button labels .......................  49 Using the feature buttons February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

  • Page 7: Chapter 1: Introduction To The Avaya 9400 Series Digital Deskphones

    Chapter 1: Introduction to the Avaya 9400 Series Digital Deskphones The Avaya 9400 Series Digital Deskphones are digital telephones for use by enterprises with the ® Avaya Aura Communication Manager call processing system. These telephones put convenient features and capabilities at your fingertips, including a display to view and manage your calls, a contacts list, call history, a menu of options and settings to customize your telephone, and access to your voice mail.
  • Page 8 Press the Contacts button to view the entries in your Contacts list. Avaya Home Press the Home button to gain access to the Avaya menu. The Avaya menu provides options that you can use to customize telephone settings, Table continues…...

  • Page 9: Description Of Leds

    The status is identified by whether the LED is on, off, or blinking, as described in the following tables. Call appearance button LEDs February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

  • Page 10: Description Of Icons In The Telephone Display

    Introduction to the Avaya 9400 Series Digital Deskphones Description Steady green Call appearance is active. Slow blinking green Call appearance is ringing. Fast blinking green Call appearance is on hold. Very fast blinking green Conference or Transfer is pending. Steady red Call appearance is selected and will be used when you go off-hook.

  • Page 11: Navigation Tips

    (left- and right-facing arrows) displays on the title line or to move the cursor right or left when entering text. When you scroll to a line on the display, that line is selected. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

  • Page 12: Chapter 2: Making Calls

    For example, if you added John Smith to your contacts list as “Smith, John” you would type s, the first letter of his last name. 3. Scroll up or down to select the person or number you want to call. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

  • Page 13: Calling A Person From The Call History

    3. Scroll up or down to select the person or number you want to call. 4. Press the Call softkey or the OK button. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

  • Page 14: Chapter 3: Handling Calls

    Auto Hold is not enabled, you must put your active call on hold before answering the incoming call; otherwise, you will drop the active call when you answer the incoming call. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

  • Page 15: Muting A Call

    3. Do one of the following: • Dial the telephone number. • Call the person from the contacts list. • Call the person from the call history. Note: February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...
  • Page 16 To transfer the call to a call that is on hold, press the call appearance button for the call that is on hold. 4. Press the Transfer softkey to transfer the call. Once the transfer is complete, Transfer Completed appears in the phone display. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

  • Page 17: Chapter 4: Using The Conference Feature

    Be sure not to choose the call appearance button for the call that is on soft hold. 4. Press the Conf softkey again to add the person to the conference call. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

  • Page 18: Putting A Conference Call On Hold

    Note: This feature is applicable only for a conference call of the AST 1 type. Procedure While active on a conference call, press the Drop softkey. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

  • Page 19: Chapter 5: Getting Your Messages

    Logging into your voice mail Procedure 1. To log in to your voice mail, press the Message button. 2. Follow the voice prompts from your voice mail system. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

  • Page 20: Chapter 6: Using Bridged Call Appearances

    Joining a call on a bridged call appearance Procedure 1. Scroll to the call in progress that you want to join. 2. Press the call appearance button for the bridged call appearance. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

  • Page 21: Making An Outgoing Call On A Bridged Call Appearance

    2. Do one of the following: • Dial the telephone number. • Call the person from the contacts list. • Call the person from the call history. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

  • Page 22: Chapter 7: Using The Contacts Feature

    • Press the number key that corresponds to the letter or number you want to enter until the letter or number is displayed. • If the characters are on the same key, pause before entering the next character. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

  • Page 23: Editing A Contact

    2. Scroll to the contact you want to delete. 3. Press the More softkey. 4. Press the Delete softkey. 5. Press the Delete softkey again to confirm. Note: February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

  • Page 24: Adding An Entry From The Call History To Your Contacts List

    If your contacts list is full, the +Contact softkey is not displayed. 4. To edit the name or number, scroll up or down and edit as appropriate. 5. Press the Save softkey to save your changes. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

  • Page 25: Chapter 8: Using The Call History Feature

    2. Scroll to the left or right to view a separate list of outgoing calls, all calls, missed (unanswered) calls, or answered calls. Viewing call history details Procedure 1. Press the History button. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

  • Page 26: Adding An Entry From The Call History To Your Contacts List

    2. Select the number you want to delete. 3. Press the More softkey. 4. Press the Delete softkey. 5. Press the Delete softkey again to confirm. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

  • Page 27: Clearing All Entries From A Call History List

    Press the Clear All softkey to delete all of the entries in the list you are viewing. d. Press the Clear All softkey again to confirm. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

  • Page 28: Chapter 9: Using Advanced Telephone Features

    Chapter 9: Using advanced telephone features Avaya call management systems provide many advanced telephone features such as Directory, Call Forwarding, and Abbreviated Dial buttons.These features are administered on the feature buttons on your telephone. The features that are available to you depend on what your administrator has assigned to your telephone.

  • Page 29: Sending All Calls

    The cell phone number is programmed by your system administrator. Procedure 1. To turn the EC500 feature on, press the EC500 feature button. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...
  • Page 30 The green LED next to the feature button turns on. 2. To turn the EC500 feature off, press the EC500 feature button. The green LED next to the feature button turns off. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

  • Page 31: Chapter 10: Using The Avaya Home Menu

    Chapter 10: Using the Avaya Home menu Use the Avaya Home menu to perform tasks such as adjust and customize phone settings, select the display language, turn call logging on or off for different call types, and set visual and audible alerting.

  • Page 32: Setting The Audible Alerting Option

    You can set the audio path of your phone so that when you initiate a call, the audio path automatically goes to either the speakerphone or your headset. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

  • Page 33: Setting The Telephone Screen Behavior

    • Press the OK button. • Press the associated call appearance/feature button. • Press the right or left navigation arrow. 6. Press the Save softkey to save your changes. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

  • Page 34: Setting The Telephone Behavior When Making A Call From Your Contacts List

    To turn the Log Answered option on or off, with this option selected, do one of the following: • Press the Change softkey. • Press the OK button. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...
  • Page 35 • Press the Change softkey. • Press the OK button. • Press the associated call appearance/feature button. • Press the right or left navigation arrow. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

  • Page 36: Customizing Button Labels

    8. Press the Save softkey to save your changes. 9. To relabel another button, repeat Steps 6 through 8. 10. When finished, press the Back softkey. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

  • Page 37: Restoring Default Button Labels

    • Press the associated call appearance/feature button. 6. To adjust the brightness of the telephone display, scroll to the right or left. 7. Press the Save softkey to save your changes. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

  • Page 38: Adjusting The Contrast Of The Telephone Display

    There are eight personal ringing patterns from which to choose. 6. To listen to the selected ringing pattern, and press the Play softkey. 7. Press the Save softkey to save your changes. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

  • Page 39: Setting The Button Clicks Option

    Use the Erase option to erase some or all of your customized settings, including entries in your contact list, call history, language, and options such as customized ring tones and audible alerts. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...
  • Page 40 Scroll to All. b. Press the Erase softkey or the OK button. c. Press the Erase softkey or the OK button again to confirm. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

  • Page 41: Verifying Telephone Operation

    6. Scroll up or down to select the desired language. Note: Other languages may be available. Contact your system administrator. 7. Press the Select softkey or the OK button to change to the selected language. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

  • Page 42: Setting Audio Levels On The Handset, Headset, And Speaker

    • Press the Change softkey. • Press the OK button. • Press the associated call appearance/feature button. • Press the right or left navigation arrow. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...
  • Page 43 Set to On to enable the call center audio mode or set to Off to disable the call center audio mode. The default setting is Off. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

  • Page 44: Setting The Remote Headset Option

    7. To turn the Remote Headset option on or off, do one of the following: • Press the Change softkey. • Press the OK button. • Press the associated call appearance/feature button. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

  • Page 45: Setting The Echo Canceller Option

    • Press the OK button. • Press the associated call appearance/feature button. • Press the right or left navigation arrow. 8. Press the Save softkey to save your changes. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

  • Page 46: Chapter 11: Using The Bm12 Button Module

    The BM12 button module extends the number of call appearances and feature buttons on your Avaya 9408 telephone. It provides 12 additional lines for incoming calls, outgoing calls, and call features. You can connect up to three BM12 button modules to the 9408 telephone. The BM12 button module cannot be used with the Avaya 9404 telephone.

  • Page 47: Answering A Call

    AD buttons yourself. See your system administrator for more information. Adjusting the brightness of the button module display Procedure 1. Press the Home button. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

  • Page 48: Adjusting The Contrast Of The Button Module Display

    1. Press the Edit button on the front of the button module. 2. Scroll to Personalize Labels. 3. Press the Change softkey or the OK button. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

  • Page 49: Using The Feature Buttons

    Your button module might have feature buttons for features like Call Forwarding, Call Pickup, Go to Coverage, or Auto Callback. Procedure To use a feature button, press the button next to the feature you want to activate. February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...
  • Page 50 ............19 adjusting contrast ............handling calls ............... call history handset, headset, and speaker audio levels, setting ...42 about ................25 history calling from ..............February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...
  • Page 51 ............12 redial ..................remote headset, setting ............ring pattern, changing ............SAC ..................stay in contacts, setting ............telephone display adjusting brightness ............37 adjusting contrast ............February 2016 Avaya 9400 Series Digital Deskphone User Guide Comments on this document? infodev@avaya.com...

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