Faults Due To System Errors; Faults Preventing Connection Of Ip Converters - Sony NU-NM11B System Integration Manual

Faults Due to System Errors

Error detection
A device error is detected and displayed on the [Notification] screen.
Error messages
1 NMI Device Gateway is down.
2 Fatal error occurred while device plug-in starts. Please restart the system.
3 Generic device type is not registered. Please restart the system.
4 This system cannot use database. Please restart the system.
5 Some licenses are invalid status.
6 Plug-in file is uninstalled.
Recovery method
• If error 1 to 4 occurs, restart the NSM server. If the error persists, contact your Sony sales representative.
• If error 5 occurs, check that the license status is "Active" in [Settings] > [System] > [License] tab > [License List] in
Network System Manager. If the error persists, contact your Sony sales representative.
• If error 6 occurs, check that a plug-in is installed in [Settings] > [Plug-in] > [Plug-in List] in Network System Manager.
If the plug-in is installed, restart the NSM server. If the error persists after restarting, contact your Sony sales
representative.

Faults Preventing Connection of IP Converters

Error detection
• A device error is detected and displayed on the [Notification] screen.
Error messages
1 The device "***" detected *** status.
2 The device "***" detected *** status. Details: ***
• The background color of the device icon of the IP converter on which the fault (error) occurs changes to yellow and a ×
mark is displayed on the icon on the [Network Topology Monitoring] screen.
System Fault Troubleshooting
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