Table of Contents
Advertisement
Alarms and Maintenance
Manual Organization
This manual is organized into the following chapters:
Introduction
contains general information about manual organization, scope and audience, related
documentation, how to locate customer documentation on the Customer Support site, how to get
technical assistance, and RMA requirements.
Maintenance
provides the preventative maintenance procedures and system health checks.
Problem Detection and Reporting
Recovery Support
describes the recommended backing up of the RTDB and presents additional recovery
support procedures that may be referred to by alarms recovery actions.
Platform and Application Alarms
Field Replaceable Units
General Procedures
My Oracle Support (MOS)
MOS (https://support.oracle.com) is your initial point of contact for all product support and training
needs. A representative at Customer Access Support (CAS) can assist you with MOS registration.
Call the CAS main number at 1-800-223-1711 (toll-free in the US), or call the Oracle Support hotline
for your local country from the list at http://www.oracle.com/us/support/contact/index.html. When calling,
make the selections in the sequence shown below on the Support telephone menu:
1. Select 2 for New Service Request
2. Select 3 for Hardware, Networking and Solaris Operating System Support
3. Select one of the following options:
• For Technical issues such as creating a new Service Request (SR), Select 1
• For Non-technical issues such as registration or assistance with MOS, Select 2
You will be connected to a live agent who can assist you with MOS registration and opening a support
ticket.
MOS is available 24 hours a day, 7 days a week, 365 days a year.
Emergency Response
In the event of a critical service situation, emergency response is offered by the Customer Access
Support (CAS) main number at 1-800-223-1711 (toll-free in the US), or by calling the Oracle Support
hotline for your local country from the list at http://www.oracle.com/us/support/contact/index.html. The
emergency response provides immediate coverage, automatic escalation, and other features to ensure
that the critical situation is resolved as rapidly as possible.
E76220 Revision 1, July 2016
provides information about problem detection and reporting.
provides recovery procedures for platform and application alarms.
(FRUs) provides instruction on replacing E5-APP-B cards and FRUs
contains miscellaneous general procedures that are referred to within this manual.
Introduction
14
Advertisement
Table of Contents
